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September 2023 by Kamaladevy Sivalingam
I recently had the pleasure of visiting Theory in New York City and was fortunate enough to be styled by the incredibly talented Angelina. I cannot express how delighted I am with the exceptional service and styling expertise I received during my visit.From the moment I walked into the store, Angelina's warm and welcoming nature immediately put me at ease. She took the time to understand my preferences and what I was looking for. What truly impressed me was her willingness to bring fresh ideas to the table while respecting my personal style.Angelina's eye for fashion is truly remarkable. She picked out outfits that not only made me look stunning but also made me feel confident and beautiful. One standout moment was when she paired a beautiful red suit with cream heels, and I absolutely loved it! Her attention to detail and knowledge of how colors complemented my skin tone were evident in the pieces she chose for me.Not only did Angelina help me find the perfect power suit for upcoming events, but she also generously shared valuable style tips to keep me in sync with the latest fashion trends. Her insights were incredibly helpful and have had a positive impact on my overall style.I must also commend the entire team at Theory. Their professionalism and dedication to providing an exceptional shopping experience were evident throughout my visit.In summary, Angelina's styling expertise, kind nature, and willingness to support her clients are nothing short of exceptional. I left Theory feeling not only well-dressed but also inspired to explore new fashion horizons.Thank you, Angelina and Theory, for making my visit truly unforgettable.
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September 2023 by Kathy DeSimone
Tai and Gabriella are great! I had to comment how wonderful this store is.Tai went above and beyond to find a dress that looked to be out of stock. She found one! Unfortunately when I received it there was a missing button. I still wanted to keep it so I went back and Gabriella sewed the button on within the hour. They care about their customers. Kind and efficient staff!!!
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September 2023 by Hana Tatsutani
Great customer service at this location!
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September 2023 by Michelle K.
I was speaking at a conference in front of 2000 people and Angelina was able to put together a fabulous look for me! I received so many compliments. Monochromatic red. I didn't believe how great it would look until I saw it in photos of the event. Thank you!
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August 2023 by Kenneth T.
Not just this theory but I feel like all theory locations have gone downhill significantly. The clothing style has just become so blah over the years.
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October 2022 by Molly R.
I live in the area which is more commercial than residential. That being said Rachael who is manager is amazing. After our first meeting she remembered my name and always goes above and beyond to help me. She is always in a pleasant mood and it makes the shopping experience a lot more enjoyable. I am in sales as well and one thing i know is people buy from people and that is why I continue to go back to Theory because of Rachael. I definitely recommend this store and the main reason is the manager . Customer service and being pleasant goes away and Im happy to have found that here.
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August 2022 by nick sardina
Bought a 75$ essential tee and a day later the tag got caught and ripped the seem of the shirt. I called and told them what happened and they said come on over and we can replace it. Once I got there the manager said they couldn’t honor a replacement or any kind of discount. I wasted 20$ on an Uber to get there and left with no shirt. The blonde manager gal was extremely rude and clearly didn’t care about customer recovery. Not even a 10% discount was offered… This was the worst retail experience I’ve ever had in my 27 years of life.. Will no longer shop at theory due to the customer service and over priced cheap clothing.
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August 2022 by Samuel Ardyn
Gaby was super helpful and extremely respectful, not just with me but with other customers as well. I’d definitely recommend shopping here whenever anyone has the chance.
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August 2022 by Rissa Burke
I love the shoes, very comfortable.The staff were so pleasant and friendly. Great service!
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July 2022 by J
Awful customer service
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October 2021 by Jimmy Joseph
Not much choices
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January 2020 by Joseph NewYork
Lots of selection for women & men. Very expensive.
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January 2020 by Suzzy Boateng
Lovely place
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June 2019 by James Poulos
This shop offers a relaxing, quick, and pleasant experience to pick up a necessary essential men's outfit. The look is refined, comfortable, and staged so well,,that once I walked in there I was assured that I would find a great outfit.
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December 2018 by Dr. Paul R.
I am very familiar with Brookfield Place, but was not at all familiar with Theory. As another writer had mentioned, given that space for the shops in this opulent mall is somewhat limited, they have a stellar presentation, especially in the windows. Made some purchases before Christmas from Chris and Michael, and stopped in again after Christmas and was greeted by Chelsea and Meghan. All four were very helpful, and acted especially professional when a Christmas gift for my mom had to be returned due to it not fitting to her liking. Just straight up business with a friendly, welcoming aura. Now that's the way it should be and will make a Theory patron of myself as well, and will keep regular patrons coming back. This has not been the best year with mom not feeling well, but the staff at Theory made those Christmas tree lights all over the Brookfield mall shine just a little bit brighter. I am a firm believer that good business and personal manners are never out of style, and in the world today, a little kindness goes a long way. Happy New Year to all at Theory! Dr. Paul A. Racioppi, Jr., Brooklyn, New York; Thursday, December 27, 2018.
