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April 2024 by Dave
On 03/16/2024, my wife and I purchased a piece of jewelry from Tiffany & Co. located at 97 Greene St, New York, NY 10012.After the payment was made for the purchase of the jewelry, the sales associate abruptly told us that the sale was final and that no return or exchange would be allowed. However, we knew that the jewelry that we purchased was a new regular-priced item and was not a final sale item. Also, even if the sale was final, they should have told us BEFORE the sale was made! As we were offended by the unprofessional business practice, we requested a manager to ask why the new regular-priced item was a final sale. Unfortunately, they made us wait over half an hour for the manager. Because the manager never showed up but was hiding behind a table, we politely asked another Tiffany employee to call the manager. Then we noticed that the same manager walked into a room hiding from our view and further wasted our time. As the manager kept hiding from us for no reason for an extended amount of time, we politely asked one of the security personnel for a manager on duty. Only then, the same manager reluctantly showed up with an extremely rude attitude and stated that "the item you purchased would be a final sale once you left the store but if you are not happy with it, you must return it RIGHT NOW before leaving the store!". As we were offended continuously in front of all the employees of the Tiffany store, we were forced to return the item and leave immediately as we did not want any further trouble. Before leaving the store, I politely asked the name of the manager but was refused with a smirk.The way the Tiffany & Co. store treated us was extremely rude and hostile. We even felt discrimination because we were told that the jewelry sale was a final exclusive to us (which was NOT a final sale item for other customers). This kind of malicious business practice discriminating against targeted people is illegal and a crime in the United States.
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March 2024 by Hhss hh
unfriendly
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March 2024 by Tadhg Duffy
Hours incorrect
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February 2024 by Aaron Tamaddon
Very friendly, helpful, and not pushy staff. Yang was a great consult.
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February 2024 by Paloma Abitbol
Went into the store to return a gift I got from my father and didn’t LOVE for the price that it was. I went to the Tiffany Soho store and was greeted by Garima, I work in retail and can say it was probably one of the worst customer service I ever received. She told me I needed to insert the credit card to receive a refund, she said she couldn’t do Apple Pay — too bad because my father is in Brazil and I don’t have his physical card. Even though this some what makes sense, the way she delivered the message made me extremely annoyed. Garima was extremely rude and clearly didn’t want to help me resolve the issue. I expected a better customer service, especially coming from a brand like Tiffany. I asked Garima for her name and she said “write whatever you want about me.” Won’t be shopping at Tiffany again.
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November 2023 by Kunal M
We had the pleasure of visiting the store twice this year and I must say the experience exceeded all our expectations. The diamonds are of the highest quality, showcasing impeccable clarity and a dazzling sparkle that is second to none.What truly sets this location apart is their unwavering dedication to customer service. I would specifically like to highlight that we were attended by Mr. Niko whose personalized attention, guidance and recommendations helped us pick perfect set of engagement rings. Whether I had questions about the 4 Cs of diamonds or wanted to explore customization options, he was there every step of the way, making the entire process enjoyable and stress-free.I highly recommend this location to anyone looking to celebrate life's special moments with a piece of jewelry that is as extraordinary as the memories it represents.
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October 2023 by Gabby Horne
I had such a great experience here trying on engagement rings. It was our first time trying on rings anywhere and we wanted to start with the best. The associate let me try on lots of options even though we were clear most of the rings were out of our price range and this was more of a research appointment. He even let me try on a $150,000 ring "just for fun"! He helped me figure out what looked best for me and I loved the emerald cut and every diamond they had was stunning.
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October 2023 by Cayla Duckworth
GO TO THE LANDMARK STORE INSTEAD!!!I purchased the necklace from a location in NYC- and I was here for a work conference and had always wanted one. I have tattoos and gauges, and the people working clearly thought I just wanted to look and leave, because they treated me horrible. I asked to look at an item, and no one helped me, I waited and then had to ask again, finally a man begrudgingly came over to me, and pulled out a few items I had asked to see. I saw him roll his eyes, and scoff, when I was taking my time comparing two necklaces, as if I was wasting his previous time. Finally I made my purchase, and he didnt even bring me to sit down, he brought the electronic card reader over to the front counter, and made my purchase as quick as possible. That is not the "Tiffany & Co experience" that is typical, and again, I think it was because I do not look like your typical buyer, but you should not judge a book by its cover, especially in the day and age of remote work. But to make things worse, after my purchase, I went back to my hotel, and went to twist it to re-adjust the length, and it SNAPPED. I paid $600 for a necklace and after only a few hours, the chain completely snapped in half! I did not want to go back to the location of purchase, so I paid more money to go further away in an uber, to avoid that original location, and instead went to your landmark store, and they were so kind there and helped me replace the necklace with no issues. The man who did my purchase should be fired, but the man who assisted me with my fix, was amazing and I am very grateful for his help.
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September 2023 by Donghuan F
mixed customer experiencePeople spend thousands of dollars here and you wouldn’t let me drop off my jewellery for cleaning? Appointment required for a drop off?? What’s the point of dropping off things if I had to make an appointment?The service has been declining since I started shopping at Tiffany & Co in my late teens. And I probably will never drop a penny again.
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August 2023 by Eliza Gilbert
I purchased wedding bands last month with Kelly and had a great experience. Kelly was personable, knowledgeable, and we did not feel rushed. After picking them up a few days later, we realized that the rings were slightly too big. After reaching out to Kelly right after, we were told resizing was complimentary but would take up to 3 weeks. Given the wedding was 3 weeks away, we held onto the rings and kept in their boxes.We came back the very next day after the wedding for resizing. The person we were met by was named YUNG and I advise other customers to ask to speak with a different associate if this is who approaches you. Frankly, he really should not be customer facing at all.While trying to pull up the order number on my phone, I was explaining the situation to YUNG and the information that we had received directly from Tiffany’s. Instead of listening, he just continued to say “do you have the order number?” multiple times. He eventually took us to the back of the store, looked at one of the rings and said that there was wear (we had worn the rings for not even a full day…), we had passed the 30-day window, and that there was nothing that he could do for us as this was company policy.I asked to speak with a manager, and he said they were on lunch, and we could come back in 30 minutes. In my retail experience there is always one manager on the sales floor. Regardless, we waited on the couch for over 30 minutes with no word from YUNG. I eventually went back to the front and found a manager (Hadara) who ended up helping us. She offered us water on a hot NYC day, LISTENED, and most importantly, found a solution for us. Kelly, Hadara, and Miha were all great to work with. When spending thousands of dollars, I feel the service should be of a certain caliber and I can assure you YUNG does not meet the level of service I’d expect anywhere, let alone Tiffany’s.
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August 2023 by luke inglis
Similar experience to the many negative reviews on here. Had the worst customer service ever! was over visiting in New York with a friend and felt super excited to go get a pair of earrings but was greeted by a male sales assistant who could not have been more un interested. I asked him a number of questions about the product I wanted and was met with a foul attitude and personal questions about me and my friend as if he was trying to figure out if I was worth serving. Experience was completely ruined if your planning on going to Tiffany’s in New York avoid this store! and pick another branch had a much better experience elsewhere.
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August 2023 by Gunner Seed
My wife and I came to the store on Sunday to purchase a wedding band for her. We looked for any sales associate that would assist us, and found a male associate. We asked him to please take us to the wedding band section, which he did. This is where the experience start to sour.The sales associate was very dismissive of us; he was not answering my wife's questions in earnest (e.g. short answers with nor did he want to converse with us) and his attitude was sour for most of the time. I am not sure if it is because of the way we look (e.g. we were dressing casual, my hair was slightly messy due to wind, etc.) or my wife's accent, but it was very clear he did not want to deal with us. He was surprised when we ended up making a purchase, and his attitude turned a complete 180.He rushed to grab the wedding band my wife wanted and completed the purchase very fast, without allowing us to give any input. After our purchase, we inspected the ring back in our car, and to our surprise... the wedding band was VERY scuffed; the looked like it was used for years by various people and was not new at all. The box it came in also came off in half. We were very furious with this purchase, and went to the main branch at Fifth Ave to complain. Two sales associates were mortified on the condition of the ring that we got on the same day. They provided FAR SUPERIOR service and rectified this atrocity. We were lucky that we brought this up to them on the same day; we probably would have got a completely different result if it was a future date.We definitely DO NOT RECOMMEND this store!!! Please avoid and go to the one in Fifth Ave. If you did make a purchase there, PLEASE INSPECT YOUR PRODUCT before walking out!
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July 2023 by Aleksandr Sleptsov
In the middle of NY they make people wait for 10+ minutes just for the sake of it, there is no real reason. Humiliate your clients and discourage them from buying - impressive strategy. If not for my gf, would never have bought from them ever.
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July 2023 by Mz Brenda
I went to both 5th ave and Greene St. stores and was not impressed with their sales associates and service. I wanted to buy the Smile necklace and the mini love ring, however, due to the poor customer service I decided not to buy anything. I specifically wanted to buy something at Tiffany's in NYC b/c of the image and experience it brings. However, since none of that was being delivered, I just didn't spend my money there. Went to another brand and dropped by money there!
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July 2023 by Darryl C
July 3rd 2023, I went in for a repair and the older security guard (the one with the little mustache) was extremely rude and uncourteous. He couldn’t even stand up straight and continued to lean on the counter as he spoke to me. In a curt manner, he told me to do what I need to do online. As I was coming from work, I was dressed to a tee and he shooed me away as if I was a stray dog.