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December 2023 by Julian R.
Terrible customer service with the online service department and front desk was told I am taking to much of there time just to get the right shoe size and return a shoe they sent me that was incorrect from there website. Very unprofessional business.
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November 2023 by S W.
My podiatrist told me to go to Tip Top shoe and get my feet measured by Harold. Harold is the best salesman, and understood that I needed a shoe with a roomy toe box. In the past 2 years I've bought 3 pairs of shoes there (2 are more like sneakers, 1 pair of slightly dressier boots). They are all comfortable, wear well, and my podiatrist couldn't be happier. They were about average price, and the quality is very good. Harold steered me towards the boots off season and I saved quite a bit buying them early.I miss buying shoes for style as well as comfort, but my feet are happier than they've ever been. After the holidays I'm. heading back to Tip Top for a pair of every day walking shoes.Highly recommended, and ask for Harold.
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November 2023 by John P.
great selection. FANTASTIC service. i have purchased here many times over the years. Harold has been especially attentive and friendly.
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August 2023 by Benson Y.
A few years ago, I purchased a pair of Champion closed toed "fisherman style" sandals. They were not super pricey and over time they began to break so I started looking for a new pair. Target no longer carried them, Champion no longer manufactured them and so I headed off to Dick's Sporting Goods to find something similar. No dice (not in store anyhow). I went to three local malls and not one had anything close to what I was looking for. The closest Macy's to me looks like a hurricane hit it after a bull ran through the shoe section. I kind of gave up and figured at some point I'd go online to see what I could find.While hanging out in the Upper West Side one day I came across Tip Top Shoes and I figured maybe they'd have something I was looking for. And I was right! Service was fantastic. A salesman came up to me and was friendly, boisterous and knowledgable. I wound up getting a pair of Keen Men's Newport H2's. The price was average, but hey, this is a mom and pop business and I was happy to support it.I'd be happy to return to this shop any time and I recommend it to anyone in the area!
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August 2023 by Helen C.
Great to have this independent local shoe shop but the customer service is lacking. I did an online order for pickup the gave me the wrong style. I emailed to ask about returning / exchanging, they said I could come in to do so but got no apology or offer for rectification. I went in person to exchange for the right style and was told the style I had ordered wasn't even in stock (why was I able to order it online then?) and again, no apology. The woman asked if I wore them and that was it. I got a refund minus the tax and had to spend time and money to get over there to return them. Dissatisfying overall....
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August 2023 by jeff goldberg
Super friendly and helpful owners. Very patient and they make sure your kids get the proper fitting shoes.
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July 2023 by Gajtana S.
Bad joke alert. Since 1940, they've been, well, Tip Top! Still with me? They offer the most comfortable shoes on the planet, many of which are also stylish. From Clarks and higher end brands, their selection is the best, and their service is impeccable. I haven't been in years and many of the same salespeople are still there! For men, women and children, they offer shoes for all occasions. Price wise, their shoes are worth it and you absolutely get what you pay for. Shoes I've bought in the past from Tip Top have lasted for YEARs. If you're willing to pay a little more for shoes that are like spas on your feet, and look good, this is your place. They're also online and offer an in store and online rewards program.
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April 2023 by Meggan L.
Went to Tip Top to get some good sandals for an upcoming trip. Well not only did I find a wonderful selection, but I met the most wonderful salesman, Harold. He was patient, understanding, funny, and warm. He helped my whole family, 3 generations, find shoes that worked. He thoroughly enjoys what he does, helping people! I was so overwhelmed by his sincerity and kindness, I flagged down the owner to give a compliment... I said 'how is it possible to get to heaven when you have to compete with people like Harold?' Go to Tip Top, ask for Harold, he'll make your day!
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April 2023 by Pavel Fadeev
Excellent service and great selection of the latest shoes styles for kids! My daughter and I wanted to specially thank Mr.Phillip for being most amazing, caring and helpful consultant! He has a great style and profound attention to details! He is taking his job and his customers very seriously! Thanks a million!Phoebe and her dad
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February 2023 by Marcia Ashkanazy
Super professional sales people - like I didn't know exist anymore!
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January 2023 by Abi Frankel
My 2yo threw her shoes out of the stroller on our way to school. Went into Tiptop to get her a new pair, but was unsure of her shoe size. I explained that I would need to drop her shoes off at school, but if they didn't fit, I asked, if would I be able to return or exchange them, even if she wore them at school. The sales clerk assured me it would not be a problem. I asked again at checkout if I could exchange them even if worn. I was again, assured it would not be a problem. I got her new Keens for $70 for the summer, as apposed to $30 Crocs. I went in the morning after I purchased the sandals and I was told that I cannot exchange the sandals. It's just an awful feeling being cheated.
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December 2022 by patrick r.
The best of the old and the new.The old: old fashioned customer service, family owned and you can tell. Each customer is greeted and treated as part of the family. The new: all the latest styles and brands. So many options. They have everything from sneakers to dress shoes.The best part is Melvin! This man knows his business, years of experience is very apparent after talking with him for just few minutes. He never made me feel rushed or that he was doing me a favor by waiting on me. I traveled from queens to the upper east side and I'm so glad I did. I highly recommend this store and Melvin.
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December 2022 by Sherrie S.
I have been to Tip Shop Shoes a handful of times. This shoe store really gives me old school vibes. All of the salespeople here are very friendly and helpful. They are also very knowledgeable about the different brands and styles of shoes and how they should fit. They carry a large variety of shoes and high quality brands. Additionally, they have a great sale rack. If you are on the Upper West Side, I recommend stopping into Tip Top Shoes because the service and footwear options are excellent!
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September 2022 by Lyala H.
Perfect place to get the best walking shoes. I recently booked a vacation and needed some water shoes plus I wanted the five finger toe shoes by virbram (might have spelled this wrong) they had both of the shoes I needed and the customer service is so nice and friendly. The toe shoes run a bit small and they exchanged them for me with zero hassle. The store was quite crowded but they still gave me amazing service. They are east to find (two blocks west from Central Park) I'll be back for the other walking shoes I saw while there. Living in nyc you need them.
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January 2022 by Rachael Evans
The staff is so helpful! Love this place!