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October 2019 by Latha P.
Just wonderful from start to finish. This is a much delayed review because a few days after we moved, I had to travel out of the country for a couple of weeks and I am just coming up for air. When I was looking to move, I relied on my fellow yelpers and selected this company. I was very pleased and impressed. Their scheduling process is flawless, seamless and flexible. They really put the customer front and center and there is heart in this operation. I reached out to ask for a firm quite by sending pictures of my furniture etc. because I didn't want my chains yanked later. Jon obliged and gave me a firm quote. I asked for an additional wardrobe box instead of a TV box, and yes, again. They brought additional boxes just in case I needed them. They expertly packed some fragile kitchen stuff. Unloading was also equally efficient, pleasant and quick. If you need to move (I don't; for at least the next few years - just moved into my own place, whew!), these guys are really the gold standard. Look at their smiles.
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September 2019 by Courtney F.
Moving is BRUTAL, but these guys were really spectacular. Arrived on time, professional, courteous, and competitively priced. Everyone I dealt with at Lift was awesome. Thank you Josh and team! I will not hesitate to use these guys again for my moving needs.
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September 2019 by Angel M.
Another great move from Lift NYC. This is the 2nd time I used them and it was the same great service. Professional, courtesy, and on-time. Konstantin, Jake and Dmitry took great care of my things and even got a compliment from the super of the building on how careful they were with my things and "his" hallways. This crew checked in with me the entire day to make sure I was well informed of their process and felt comfortable with the move. Kept me aware of the timing and if I was under or over the estimate based on the time. At the end of the day I was moved in. The new building Super was happy. And there were no surprises with the bill. Can't ask for much more.
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September 2019 by Valerie J.
I wholeheartedly agree that Christopher (aka Boom) and his team were awesome - timely, efficient, meticulous & kind. Although, I did not get the promised call that Jon, phone representative, to confirm one day prior to move and no one answered my many calls to confirm. By 9 am morning of my move I was ready to call someone else. About 9:10 I received a call from the movers. After conversing with Christopher my apprehensiveness instantly vanished. This team worked really hard to positively impact my transition. Love those guys!
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August 2019 by Caitlin M.
Best movers I've used in NYC and so reasonably priced. Christopher (aka Boom) and his team were awesome - timely, efficient, meticulous & kind. They were particularly nice when I asked them to add a few things I didn't include on my original quote (I thought I'd be able to move more on my own but ran out of time) & even helped me dismantle my tv & mount. Lastly, they honored their original time quote even tho we went a few minutes over. Not a single damage to anything moved. Highly recommend!
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August 2019 by A R.
Update: I just got off the phone with Jon at Lift Movers. He apologized for my move taking so long & agreed that we should stick with the price I was quoted. He assured me that they are taking this situation very seriously & addressing it today - I am confident they will get this sorted out! Thanks, guys! Original Review: I'm really bummed to be giving this review because I've used these guys for my past 3 moves - the first two moves (2015 & 2017) were great. But the most recent one (August 2019) was a different experience. The movers themselves were kind, respectful, and great guys. But the job they did was slow (3X the estimated time), inefficient, expensive (2X the price I was quoted), and sub par quality. The arrival window I got was 1-3PM & I was told that they would call me when they were on the way. No one called until they were actually at the apartment (1:20) so I rushed over there to let them in, delaying the move process by about 10-15 mins. When I arrived, they didn't park in front of the building (not sure why) but around the corner and down the block. This meant that the move out took much longer than anticipated. When we got into the apartment, they needed to call Lift admin & walked me through paperwork (not sure why, Jon & I already reviewed this paperwork) so didn't get to work until around 2PM. In the middle of working (4PM), they needed to switch one guy for another guy. This new guy mentioned he was the manager of QC'ing and asked his colleagues why the truck wasn't parked right in front of the building (again, I'm not sure why it wasn't), noting that the move will take much longer given where the truck was parked. Finally, the apartment was packed up by 4:30PM. Now, I've used Lift for my past two moves (of about 3/4 the amount of stuff they moved this time) and it has never taken this long. In the past, Lift movers were very fast, highly efficient, and didn't sacrifice quality. This time around, the movers were very kind but they weren't thinking through the most efficient, quickest way to fill the truck (like filling the elevator up all the way, moving the truck closer to the building, using a relay system, or having me sit in the truck so they didn't have to close/ lock it every time they went down). Then it took them an hour to get from my old place to my new place (5:30PM). Mind you, it's a 10 minute walk from one to the other but maybe they stopped for gas, water, etc. Nevertheless, Lift charges $100 transportation fee even if only going a few blocks. AND on top of the transportation fee, I got charged for the hour of driving. $210 to drive 5 blocks. When they arrived to the new apartment (5:30PM), I sat in the truck for an hour so they could quickly unload. During the vast majority of that hour, only one of the movers was unpacking things from the truck. So I texted my roommate (who was in the new apartment) asking where the other mover was... she said he was organizing boxes in the new place. While I appreciate this, my priority was to get the stuff out of the truck not have him organize my boxes. Again, I was getting charged for this time. As they moved me in to the new place, boxes were falling into each other and breaking, items marked "fragile" were being thrown around and some items broke, and they left a big dark line on our white wall (and told us to paint over it). Finally, they wrapped up around 6:30PM. The whole job took nearly 3X the amount of time estimated. On top of all this, they wanted to charge me TWICE what Jon had quoted me. I gave them cash covering the original quote from Jon & a generous tip & told them to have Jon call me to discuss the charges. Again, I'm really shocked by this experience because I've had good moves with Lift in the past. Reading other reviews, folks are saying "how do they have 5 stars when they took double the time estimated
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August 2019 by Scott K.
WOW. Really a superb experience from start to finish. From the initial call to book the appointment - to the confirmation, COI and then the team on moving day. Ryan, Rollo and Marvin were truly great. This team was punctual, communicated, professional, helpful, flexible and hard-working. You honestly could not ask for a better crew. I would recommend Ryan and this team to my friends - which we will. These guys moved my son's stuff from a 3rd floor walk-up to an elevator building. We have no mishaps, no issues, no regrets. On time, quick and efficient. Original estimate was spot on -- no surprises. Please continue what you're doing. From the first phone call, you folks were helpful and understanding. On moving day, there was no drama, no excuses and no surprises. Really first class all the way around. And I intend to share this review on-line too. Thank you Team Lift NYC !! (and thanks again to Ryan and his A-team)
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August 2019 by Shivani B.
It's clear that Lift NYC is distinctly different from other moving companies in their high level of customer service, from start to finish. The manager/owner promptly reached out shortly after our move to see how they could address our concerns. It's evident that they wanted us to reflect on our move experience positively, and after making things right - we certainly have. We really appreciate how Lift NYC went above and beyond in ensuring that our needs were met, even after the move was completed. *** Original review: We had selected Lift NYC Movers to move out of our 1 bedroom apartment based on their stellar 5 star Yelp reviews, so we were disappointed that our experience didn't live up to expectations. Lift bills on an hourly rate, and we were given a time and cost estimate based on an inventory list we provided. Ultimately, the move ended up taking 2X as long and costing nearly 2X as much as the original estimate. Granted, there were some inventory changes to the original list (both subtractions and additions) but the amount of inventory was definitely not in line to justify a 2x increase in time. Also the original quote was based on a crew of 3 movers, and instead they sent 5 movers- which, while appreciated - one would expect that the move would take less time, not more. Aside from the two main guys who seemed to be the most productive during the move, it was unclear what value the other 3 crew members contributed (they spent the majority of their time with the moving truck). Despite this, they still managed to get a parking ticket so it seems that time could have been better spent helping with the move. Definitely understand if the estimated move time was off by an hour here or there, but we ultimately paid a hefty price in the end. I've moved over 5 times in NYC and have yet to work with a moving company thats been so far off base. In short, I can't recommend working with Lift NYC due to the lack of upfront cost predictability and moving crew productivity.
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July 2019 by Andrew K.
We had a fairly basic 1br move within Manhattan. Lift had the best reviews and was more affordable than other yelp options. Very happy that we did. They were very responsive in getting a quote and then responding to inquiries. Of course our street was shut down at the start of the move and our building was super annoying, but they were super accommodating and great about it. In the end they charged us an hour less than it should have cost at no fault of their own. Crew was super professional, nice and took great care of our stuff. Definitely recommend to everyone. TIP: Also, if you can avoid moving on the last/first day of the month there is a good discount. We moved on the second and saved $40/hr
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May 2019 by Naomi S.
We hired Lift movers based on their Yelp reviews and they did NOT disappoint. Jerry and and his team arrived within the agreed upon start time and came up to meet us on our 5th floor walk-up to assess the situation. They were extremely diligent in properly protecting and wrapping our belongings, and they were very professional throughout the whole 6 hour move. Please note that we moved from a 5th floor walk-up in NYC to a 2nd floor walk-up in NJ. They didn't complain once. We are so glad we went with this company. Jerry, Will, and O'Dean were excellent. Would hire again without a question.
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May 2019 by Justin R.
I've used Lift twice in the last 6 months for a 1 bedroom move and both times were top notch. Most recently, Ryan and his crew were on time, communicated their vision for the move and then executed it flawlessly and quickly. Moving sucks but this company is nothing but professional and that makes it much less stressful. Great experience and highly recommended
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April 2019 by Jenni K.
All I have to say is, superb. I contacted the company on Sunday and the associate responded almost immediately, answered all my questions, and two days later they were part of a seamless move. I had everything handled efficiently, incredibly polite movers, timing was perfectly scheduled and executed, friendly staff every step of the way. Although I did not catch the individuals' names whom helped me move all items... just great overall and I would recommend to anyone!
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December 2018 by Rosemary V.
I am super glad I used Lift NYC movers for my move from NY to New Jersey. I used Yelp to get a quote and Dan was prompt with his response and quite flexible with the rate. Jon, who I communicated via mail and phone, was also great. The day before the move I received a call confirming the move. The day of the move I received a call from Gary informing me that they were on their way. Gary and his team (Anthony, Colin and Abby) arrived 15 mins early and got to work right away. These guys were super efficient and super generous as I needed a few extra boxes and didn't me charge me for them. They got to the new residence before us and were done moving items before we even knew it. If you want efficiency, good rate and good customer service, pick this moving company! Now I have to wrap my head around the fact that I am no longer a New Yorker! Yikes!
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November 2018 by YuhLi Y.
Look no further, you should choose this company to help you move. I wish I could give them 10 stars. I have nothing negative to say! I inquired into several moving companies (maybe 6?) that had similar ratings on yelp as Lift NYC. One other company had a similar rate as Lift NYC (the others were more expensive). I ended up choosing Lift NYC b/c they are more responsive than the other company. I am happy I chose Lift!! It seemed too good to be true b/c the rate was so reasonable compared to the other movers. But this moving company is just amazing! This was my first time moving with a moving company and I was very anxious about the move, and had lots of random weird questions. Jon was super responsive via email and phone, and took my questions seriously. The day of the move I was super stressed and Gary and Anthony were so so helpful at alleviating my anxiety. They didn't only help me move, they provided moral support for me! They arrived about 30 min early but did not show up in my apartment until the agreed time. The guys who helped me move (Gary, Anthony, Colin and Ernie?) had a great system and they moved all of my stuff super fast and they were very efficient. They wrapped up all of the furniture (including my husband's computer and printer) super well! And they took apart the furniture (and put it back together correctly!). I ran out of boxes and time to finish packing so we just started to put stuff in these crates they had, and NOTHING was broken. Not even the things I just randomly threw into bags! They were so so gentle with my stuff, even the heavy boxes, it was as if they were as light as a feather! While unpacking, I noticed a specialty light bulb was misplaced (which I later found) and Jon and his boss were so amazing! The same night Jon purchased the same exact bulb and hand delivered it to my apartment, along with a house warming cactus! The customer service was amazing and I had such a positive experience during such a stressful time. Please choose Lift NYC Movers for your next move. You won't regret it!
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November 2018 by Cassandra P.
These guys are incredible. Impeccable customer service, Jon made sure to help me and give me the best quote. Response time was speedy and they make sure to give you the best possible quote and to help you every step of the way. And wow these guys are quick and absolutely great! Specifically Ryan, Ralph and Chris were absolutely fantastic. They were very attentive and still managed to keep it all in 2 hours. They had zero problems bringing all my stuff (including a bed and an armoire) on a 4th floor walk up. And they did it with a smile too, which, honestly, was pleasantly welcomed. Definitely will use them again!
