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November 2023 by Mohammed Hoque
Service Center Richie Lopez was a helpful person. He was doing his job very efficiently and sufficient with his job. I love the way he was taken care of my vehicle. He's very responsible and alert to his job.Thank You
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November 2023 by Kim XY
Be careful with the service here???????This Toyota service store in Manhattan is a liar. They will not tell you how much they will charge.When you came to pick up your car, ther will let you know how much you need to pay.I just repaired the underside of the rear right door,unbelievable They actually charged$ 6,000 I haven't found any repairs anywhere,,,I need to go to the insurance company and talk to them, what happened About my car here.I am not comfortable with their scam service
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November 2023 by Kerollos Antoun
I recently had the pleasure of purchasing a car from this dealership. My experience with George was nothing short of exceptional. From the moment I walked into the showroom, I was greeted with a warm and friendly smile. George was very professional. He was knowledgeable and patiently answered all of my questions. Additionally, his honesty and transparency made the car buying experience a pleasant one. Thank you for your professionalism. I highly recommend Toyota of Manhattan and George Rezk to anyone in search of a new vehicle.
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November 2023 by Marline
If I can give more stars to Toyota of Manhattan, I would! A big thank you to George Rezk for assisting me through every single part of the car buying process! He was so patient and answered my million questions. He displayed professionalism and dedication throughout! Thank you George for going above and beyond for me! I’m so pleased and will recommend to everyone!
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October 2023 by Dustin P.
Toyota of Manhattan provides the worst service. Period. I was told service would take 4 hours and 8 hours later I'm still here. No courtesy vehicles were offered
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September 2023 by Marian C.
Kevin made this process easy and quick. The tour of the building was great, the kids really enjoyed it.
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August 2023 by Bob R.
My experience with both Tatiana and Will was nothing but positive. Tatiana went out of way to find and reserve the exact Toyota I had wanted. She continuously kept me updated on the whole process of where the car was and the movement of the car to get to the dealership. Though the arrival of the car was delayed she was on top of the situation doing her best to expedite the arrival of the car as best she could.Will made the day of receiving my car as quick and painless as possible.I could not of asked more than the courtesy they both extended me in the whole process and experience I had getting my car. I thank both of them for trying as hard as they could to make my experience as easy as possible.
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August 2023 by Roman Hresko
The best Toyota dealership in NYC!VERY DEDICATED, PROFESSIONAL, QUICK AND EXELLENT SERVICE. I've bought my first car with friendly support of Victor Guzman. He made my purchase safe, easy and cool, inspired me to believe that everything is possible. Stunning brand new facility offers a lot of great benefits and all for reasonable prices. Thanks to Toyota of Manhattan my dream became a reality)
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August 2023 by Seth Manoach
Mike and others are very helpful. They were upfront about prices and what they had in stock. This after being promised by other dealers that they had vehicles and I should come in person. I went to a few of these to learn that they didn't have them in stock and I should give them a deposit for a car they didn't have in stock. Also their after purchase support has been great. Finally because they're on the island of Manhattan I thought the prices would be higher than out of the middle of NYCPrices were no higher here than elsewhere.
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August 2023 by Michael Lloyd
I can be a difficult consumer and have high expectations of transparency and communication, especially around high-ticket products like automobiles. I am also well-versed in finance, so expect to be able to reach a go/no-go decision quickly. Mike B and Toyota of Manhattan did an excellent job of structuring a transaction to my needs and I was able to drive a truck off the lot, which in today’s supply constrained market is very difficult. AAA+ service. Rich V who runs the Finance team was very helpful too. Great customer experience.
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August 2023 by Martin Donovan
Was there first thing in the morning and waited hours to get a battery changed. Paid over $400 for it. The only reason I went to a dealership was because I wanted certified techs to go through the circuits to find out why a three year old battery was completely fried. Batteries are not covered by warranties, but most of the electrical circuitry is. The paperwork I received showed no indication of them having done so. When I asked about this the “service rep” told me they did and pointed to the line explaining that the battery was replaced. I told him that doesn’t mean they checked the circuits and he got a deer in headlights look on his face and started becoming defensive.The entire point of paying a premium to go to a dealership shop is to have them diligently find issues covered by the warranties dealers sell.I’m going to be a high income earner for the rest of my life. I’m never coming here again and I will tell anyone who listens to me not to either.
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August 2023 by H W
People here are very good. They are very welcoming, professional and efficient, and explained everything clearly. They also helped me with a very good price. Can't find a better selling team. Highly recommend for anyone consider Toyota. This is not the nearest Toyota store to us, but a little travel totally worth it.
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August 2023 by J D.
AVOID THIS BUSINESS !! called asking about price and appt. the person can't answer ANYTHING but puts me on hold to make certain i speak with an adviser. who doesn't answer their phone anyway. and then doesn't call back. i go online and get the same run around. no one will say anything. toyota in socal marina del rey was great. these are scam artists old school repair shops. "we had to replace the frammulator. extra $500, and you'll have to leave it overnight"
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August 2023 by Brian S.
Worst service ever. A mixture of crooks trying to rip you off to pay for the new building and apathetic workers. I have never seen the same person in service for more than 6 months.
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July 2023 by Veronika Stetzenco
I just picked up my first car, a brand new Toyota Venza XLE from Toyota Manhattan and I had the greatest experience with Mike B. He handled every single detail of this lease very efficiently and professionally. He went out of his way to make me and my family comfortable, answer all our questions and provide solutions to all the challenges along the way. I’m very happy with a deal I got since prior to going to this dealership I struggled to find the right car and the right price at multiple other dealerships. Here I got the best price, service and also my perfect car! I’m very grateful to Mike B and all the staff who took care of me and my family. Will definitely recommend to everyone.