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April 2024 by Caleb P.
Melisa and the TraxNYC team were a joy to work with. From start to finish the service was impeccable and they made my ideas for a piece a reality within a few days. I couldn't be happier with the entire process and have certainly found where I'll be purchasing my jewelry from now on. Do yourself a favor and contact Melisa or anyone under the TraxNYC banner and you'll be more than happy! Thank you Melisa for everything!
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April 2024 by Kukahi L.
awesome all around! great service, great people, great selection, great qualit and great prices! i live in Hawaii where aloha is a big deal and the team at TraxNYC definitely have aloha. I greatly appreciate the whole experience and I wish I could have visited the shop in person. maybe next time! MAHALO!
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April 2024 by Justin V.
In my journey with TraxNYC, I've made three significant purchases--a 22-inch 14kt 4mm White Gold Rope Chain, a captivating VS Diamond Cross Pendant, and an intricately designed VS-SI Hamsa Pendant. Each piece is a testament to TraxNYC's commitment to quality and craftsmanship. What truly sets TraxNYC apart, however, is their unparalleled customer service. From the moment I stepped into their store, Kenny was there to guide me through every step of the process. His expertise and dedication ensured that I not only found the perfect piece every time I visited but also felt confident and valued throughout my experience. Behind the scenes, Maksud, the visionary owner of TraxNYC, has cultivated a team that mirrors his passion and dedication. Their attention to detail and commitment to customer satisfaction are evident in every interaction. My experience with TraxNYC goes beyond mere transactions; it's an investment in quality, service, and trust. I have no doubt that I'll be returning regularly to explore their extensive collection and enjoy the impeccable service they consistently provide. If you're in search of extraordinary jewelry and exceptional service, look no further than TraxNYC. I wholeheartedly recommend them to anyone seeking a memorable and satisfying shopping experience. They truly stand head and shoulders above the rest.
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March 2024 by Jeramie B.
10 weeks to receive an item that looks nothing like what is pictured on the website. I was lied to multiple times about when the item was being shipped. One day it's in the mailroom ready to be sent, 3 days later it's still in production. You will not get a refund for any item purchased, only store credit, so I'm stuck with it. There are better prices for better quality without all the lies. I feel as though I was taken advantage of and the only reason I received the item is because I contacted paypal about the issue. Funny enough the same day I place the charge back, I get a tracking number.
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March 2024 by Adrian D.
TraxNYC sales Fake Jewelry, they get old Rappers to promote their Fake Jewelry to the consumer and sale Fake Jewelry to them.. ( The Customer) Paolo sales manager is Horrible and a lier.. TrAXNYC STOLE 7 thousand from me by selling me a Fake Diamond cross.. Horrible Business ‼
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January 2024 by Ry R.
Melisa was the most kind and I wanted to make a point to go out of my way to mention her specifically because my transaction begun with the bit of a headache, but she made sure that it ended with nothing but one of my most satisfying experiences as far as buying jewelry goes. It's no secret that this game can be treacherous and unforgiving at every turn. But she made it the complete opposite and put all my concerns at ease. I can't see myself utilizing any other business, then trax and Melisa specifically. Don't hesitate to stop here for all your jewelry needs!
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January 2024 by Austin H.
Excellent service from Melisa, Bought a pair of earrings at a fair price. She was very responsive and quick to provide any assistance I requested. Also helped me with a repair on a piece I got before. Returning customer here and will be continuing to do business.
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December 2023 by Alex D.
If anyone is curious about doing business online with TraxNYC, let me just tell you, you will not be disappointed. I had the pleasure of being assisted by Melisa for my most recent jewelry purchase. She was very professional and responded to messages very quickly. On top of that, she even took the time to send me personal videos of the pieces I was interested in. As a customer, this service is what allowed me to feel confident that I was making the right purchase. I will 100% be doing business with Trax NYC for all of my jewelry needs.
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October 2023 by Fronto
My experience so with traxnyc was pretty good. At first i was skeptical because they took a while to reply and ship but I'm sure they have a lot of orders to fill. But the piece came in and its great quality and i like the appraisal they give you with the piece. I'll definitely buy from them again.
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October 2023 by C S (Knowledgebase 2.0)
A Rolex to Germany? - A crazy ride with TraxNYC.At first, I was a bit skeptical about ordering a Rolex oversea, but Justin provided an exceptionally calm service. The watch was procured quickly, and the quality is outstanding, as well as the price. Throughout the process, the team responded quickly to any questions or concerns. The logistical procedure, was a little "nightmare," but it was figured out in the end. Overall, I'm more than happy to go with TraxNYC & Justin and will buy my next one there.Enjoy your well-deserved coffee.Cheers, Christian.
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October 2023 by B “To Infinity And Beyond” nT
Got a great hamsa pendant from Jose who was an amazing sales rep who knew his stuff. He was friendly and educated me on a few pieces but the deal he provided was top tier which made me a happy customer leaving the shop knowing I will return soon to purchase again due to the great service. He even went the extra mile and adjusted my 20 inch chain to 18 inches to fit the look I wanted. Excellent and would recommend Jose Arias Diamond and gemstone specialist, to top it off we took a shot together, Mazal. you the man Jose ??
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October 2023 by Anthony Andrews
Great transaction. Took a while to get the product shipped after ordering. Paolo gave me a call and let me know the watch I ordered isn’t available and gave me some great options instead. Over night shipped it to me for free. Great experience.
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October 2023 by Jim Panse
Awesome customer service, Melisa was super nice.I was a bit worried because im shipping to Germany but aint too much of a deal & i got free shipping as well.Edit: Awesome chain & pendantHad to pay 180$ taxes for a 700$ necklace. German customs are something else
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October 2023 by Michael Zhou
Hey brother ?. Thank you to Ryan ? and Yuriy ?for another successful buy. My mom ? is going to love ❤️ her Birthday gift ? . Thank you guys for your great ? service, knowledge , and patient. And also a great ? deal.These guys helped my mother ? even doe she didn’t speak English. They made her feel comfortable to make the buy by herself.And they gave us a better deal then I can find online. !!!!! They gave us s better deal then we can find online. !!!! One more time they gave us a better deal then I can find online.Thank you guys again.Next is my grandma ? I’m getting her one as-well . In s few months, for her Bday.
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September 2023 by el guero
Rodrigo made me a GREAT deal. Traxnyc made me a tremendous piece. These guys make dreams come true... I have worked very hard and saved up for a long time to be able to purchase my piece (pendant 64836) from here. I am a customer for life...
