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December 2023 by Early Riser
This is my preferred location in Manhattan; I actually bypass other closer locations to rent from them. Staff is friendly, courteous and easy going. Equipment is always ready and well kept. They address any issues that come up immediately. For example, recently I was stuck in traffic and called them to say I'd be late in my pick up.. In the past, other locations have handled this like it was a great inconvenience for them. This location, however, was very understanding and happy to adjust the reservation without any issue or bad vibes. In upper Manhattan this is the best place to rent a U Haul from, in my opinion.
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December 2023 by Graham Hawthorne
This place is wild. I dig it. The truck rental scene is fine, but what's kooky and cool is everything else going on - a full service station, gas of course, tons of snacks and food including some very good smelling Latino food - rice and beans, chicken, etc.They had even more side-hustles going on but I can't remember what they were - there were so many.The service was good all around. Feels like old NYC to me.
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December 2023 by Tate dempsey
As far as accessibility goes this location is top notch. I felt really uncomfortable in taking out a vehicle that had the check engine light on, in a city I was not confident on navigating without the vehicle. The staff was friendly enough, the vehicle was clean.
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October 2023 by Joe S
I only did drop off here but it was quick, efficient, and simple with a dumpster available for last minute trash removal. This location offers 20 ft trucks.
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August 2023 by Cam Cam
Train your staff to learn the processes that other locations accustom. The location operates out of a gas station with a plexi glass booth. They do not provide you with hard copies of anything. I was given a key & told your vehicle is in the middle. When i walk out, i can olny think in the middle of what. I was not notified that I would receive a link to inspect the vehicle. At the return of the rental, they took my key & advised that I would receive a receipt at my "Google" because they don't give receipts on the spot. I don't even have a Google email. I was not walked thru procedures or expectations. I was not described to review certain details. When I questioned the process I was replied with misogynism. I will never visit this location again. Hopefully Administration deals with this staff appropriately.
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August 2023 by Susan Molina
Uhauls have a parking lot AND there are several streets along the Columbia buildings that are specifically for trucks and yet they purposely park their uhaul trucks and vans in residential parking, making it more difficult for residents to find parking. When asked for the spots, the owner is rude and then makes a mockery of the situation by parking even more uhauls and spacing out the trucks to take up several spots. This is ILLEGAL parking as they are commercial vehicles and if the owner sees this post: evidence is being collected and the community is coming together to take legal action
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August 2023 by Tyler Ridley
The process was seemless and straightforward. The attendants took time to thoroughly explain the rental process and answer my questions regarding the van's controls. I felt comfortable throuhgout the entire experience.
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August 2023 by Jennifer Nguyen
Milady Crook was so incredibly helpful. She made this experience with U-Haul pleasant and it is through people like that which makes this location so good!!
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July 2023 by Rich Williams
This was the worst U-Haul experience I've had to date. I went in to pick up my reservation and I was told i couldn't because i didnt provide an emergency contact. I have always declined it (because i don't have anyone that could be useful as an amergency contact) and received my rental without a problem whatsoever, but the incompetent attendant would not let me get my reservation, and INSISTED I put someone down, AND wanted to call them to prove they knew me. I spent 15 minutes talking to the guys boss, and even the boss told him he didnt need to include an emergency contact for me....but the attendant keep insisting. It wasn't until i gave him a. fake name/phone number did he then approve my reservation.DO NOT RENT AT THIS PLACE. GO ELSEWHERE!!
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July 2023 by Armando Castro
Really Really bad service need to change the personal there cause they not professional. Especially the Spanish guy was there today... i love the Spanish lady work in the afternoon..Just happen today i try to rent van and he kno my info is there now he can't rent me van.. he sucks and they need to have good employees there
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June 2023 by Markus Jones
Terrible customer service, tried 3 separate times to get a price quote for a moving truck. They never gave me a price, always had me on hold.
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November 2022 by Ken Allen Neely
Made a reservation for a truck, hired movers… I showed up to pick up the truck and she said “we don’t have a truck for you. Go to another location.” No help at all, no explanation, no assistance. Hardly looked up at me. It cost me over $600 to find a new place and hire new movers and cancel the existing ones because I had to change ALL moving times. Things happen and I get it, but the lack of customer service is what warrants a one star. I won’t be coming here again. Do yourself a favor and go to a real uhaul, not an “authorized dealer”. There are no repercussions for them.
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October 2022 by Maximo G.
Everybody leaving this place 1 stars bad review. I used a truck today from this location, and had no problems. However, nothing is perfect in this life so I cannot give 5 stars. The man was nice and made things easy I was in and out for drop off and pick up within 10 minutes. Just be a smart human that knows how to do things semi decently well and you'll be fine at this Uhaul establishment
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September 2022 by Gustavo Roth
U-haul is by far the worst company I deal with regularly. I’ve never, ever, ever had a good experience. This time no trucks available, stuck without being able to move and with the task to get through their terrible customer service.
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May 2022 by A. Benjamin “Ben” Holzhauer
Excellent customer service from Henri and Anderson and ease of rental and return.
