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November 2023 by Ahmed Virani
I rarely write review, but recent experienced warranted a review. Make sure to have them process the return while you are present at the location. We returned the truck in a few hours after we rented it but the location did not process the return for 2 days and when I called back to get it fixed they gave me run around. Had to call U-Haul customer service to get the issue resolved. This rating would have be complete opposite had they processed the return same day or at least given us proper response to help fix the return date
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October 2023 by Jose M.
It's crazy the only other review here is the same issue I just had. The place closes at 5 but apparently the person that does the job left early for w.e reason. This is very unprofessional. The fact that U-Haul even allow their business to be represented by this person is a bit sad. Then the workers over there don't even know what to do and just brush people off with their "idks". Sad way to run a business.
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October 2023 by Lucy R.
This business is very irresponsible, online it states on yelp this business is open until 6pm. It is now 4pm and the renter went home without no consideration of his clients. Didn't bother to leave the key to my rental, nothing. What's the point of renting ahead if I can't get services at that time. What's the point of allowing walk ins if you gonna leave early? Don't rent here it's not worth it.
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March 2022 by Juan Gomez
(Translated by Google) A lousy service, if you present a situation in the course of your move, no one responsible appears.(Original)Un servicio pésimo, si te presenta una situación en el transcurso de tu mudanza, no aparece nadie responsable.
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May 2021 by Myra Vasquez
At this location works have most horrible customer service.. I think They need to be retrain .. if they don’t enjoy there work for U Haul suggested they find other places of business there making ur Lose Business
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April 2021 by pedro
Not bad
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April 2021 by Robert B Gaines
Incredibly rude and unhelpful. Avoid if you can.
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February 2021 by Carmella Baldwin
These people are extremely rude and their customer service is awful. Avoid at all costs.
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December 2020 by Carlos Salas
I had a reservation that was changed at 6:40am day of pick up. Worker refused to honor the reservation and payment I had made weeks in advance. U-Haul called location management to hold the truck for the time being, but worker gave away truck to someone else after the 1 hour grace period despite being told not to do so. Worker taunted us for not paying the price on the spot (which was far more than the original quote due to the non-consensual change made that morning), as he gave the truck away to another customer. Hope I never have to deal with this ever again. If you’re transferred to this location or have to pickup, beware!
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October 2020 by Name not available
Not bad
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August 2020 by Robert Gaines
Incredibly rude and unhelpful. Avoid if you can.
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August 2020 by Around The Clock Table Rentals
DO NOT RENT FROM THIS PLACE... They do not keep reservations. I had an emergency job and I reserved a UHAUL 5 days in advance. When we got there to get our rental, their systems were down. They offered ZERO APOLOGY! If you need unprofessionalism, then this horrible place is the place to rent from.
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January 2019 by Frank D.
I had a confirmation to rent a U-Haul van. I even confirmed the reservation with a phone call. I was told that they would see me when I got there. Their hours stated they were open until 6pm. I arrived at 5pm, and was told that the person that rents the U-Hauls went home. This person made no provision to leave a key or even bothered to leave an explanation. I was left stranded.
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October 2018 by Leo Zhang
If there was a zero star, I would have given them zero star. Luckily, I was relocated to this dealer to pick up my truck, and they told me my reservation is not in the system, and I should check other dealer around this place, which is totally a lie. So I went the other dealer located between 2th and 3th on 117th, the guy called uhaul, transferred my reservation to his system, and rented me his truck.
