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March 2024 by Samm L
LOVE LOVE THIS place! The Salon specifically. Nora has now done my highlights a few times. Her skills are amazing! Patient, friendly priced correctly and always going above and beyond to make her clients happy!
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March 2024 by Adam Lee
Friendly and informative. A good store for getting anything beauty related.
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March 2024 by Emily Huddleston
I came in hoping to find a few makeup items and an eye cream for an upcoming special event. Despite the store being crowded, Lauren at the Chanel counter listened to my needs, showed me different products and helped me find an amazing Chanel eyeliner (she even showed me how to use it), and Amanda helped me find the perfect glowy tinted moisturizer. Lauren and Amanda provided excellent customer service and made me feel so happy and confident in my purchase. Thank you ladies!
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March 2024 by Kayleen Caba
I had an amazing experience getting my hair cut and styled by Saira. I’m 100% going back I’m beyond happy with my experience and the results!
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March 2024 by S
Good customer service
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March 2024 by vivi!
nice but bad service, the people who work there look at you with dirty looks and follow you everywhere, they don't ask if we need help or not.
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March 2024 by Cassandra R. Bailey
Ulta has every thing you need it a must to stop in and shop
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March 2024 by Марина Бьёрнсгорд
I like this customer service! Especially Charles from Drybar!
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March 2024 by Kaitlyn Blake
I went in looking for a specific product and was having trouble finding it so I asked a staff member, and she just vaguely pointed in a direction saying 'it's normally over that way' rather than showing me where the product was. She then went back to organizing the shelves as though that was more important than helping a customer.The one redeeming factor was later on whilst I was browsing, a different staff member kindly approached me to see if I needed any help (I think her name was Kay, they were by the Pat McGrath/Natasha Denona counter today). She was very friendly and kind without being pushy.Overall, the location on 34th Street is better.
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March 2024 by Yesenia Rodriguez
[Regards to the brow bar] Haven't been to this location since 2021, and I booked an appointment for today, which I now deeply regret. The stylist was extremely unprofessional when I informed them of an appointment I had. She informed me that the time slot for my appointment had arrived. There was another person who claimed their appointment was for a later time but came earlier who was next. I had told her I had the confirmation and showed it to her, yet she didn't believe me. When she finally went to the tablet, indeed my time slot was for the time I claimed, and she had taken another person. Not to mention, the person waiting did not show up on the tablet. I didn't get an apology for a mistake/misunderstanding, but she did take me. Before doing my eyebrows, she made it weird by asking if I still wanted her to do it. If I had sat down clearly, I wanted her to do it. I could only assume she did not want to do it, and I asked if she felt comfortable doing it. She claimed she did, but I don't understand why she asked me when I gave no indication I didn't feel uncomfortable. After asking me this, it became* uncomfortable. She didn't have to believe me. However, she seemed to believe the two customers ahead of me and instantly doubted me without a valid reason. She even claimed she was aware of the system booking two appointments, yet she didn't check the tablet until I assisted I had an appointment. There were no attempts to make me feel welcome. Not only was this extremely unprofessional behavior, but I also felt biased towards me due to my race. I was treated differently compared to the previous customers. Had she checked the tablet from the start, this wouldn't have happened. Or perhaps ask the names before randomly accepting clients who claim they have an appointment. A warning to all, be mindful when booking here of what you may encounter. Also, I will not be coming to this location ever again.
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March 2024 by Cap Santiago
I had one bad experience here last Saturday and decided to try the store again.the service was flawless and made up for my previous experience .thank you Ulta staff.
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March 2024 by ANNA JONES
They need to be better at color matching with makeup or have a person who specializes in it
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February 2024 by Felicity Lopez
With the amazing Sephora just a couple doors down… You should not need to witness the Disrespectful staff of this ULTA beauty. With no customer service tactics involved, I had a testing experience. I asked for help and her first full sentence was “your buying this because its half off”. The security guard followed me around as soon as I walked in the store. I did not feel comfortable in this environment, I felt ashamed/ unworthy. I will never go back to this store ever. I feel so compelled to go back and return the items I purchased because deep down they DO NOT deserve my hard earned money… This review did not allow me to put less than 1 star, deep down thats how I truly feel.
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February 2024 by Taylor Bauer
Well organized store with friendly staff , but when I asked about peptides 2 different people tried to get me to buy vitamin C instead.
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February 2024 by nicole raverta
Great store friendly service and a great store to shop and get information about beauty products and more ?????????????????????☺️
