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March 2024 by cat zsm
This is a junk shop. They overcharged me and said they would refund me the overcharged money. But after waiting for a long time, they didn't.
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March 2024 by Hagai HERRNSTADT
Worst location, unprofessional!
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February 2024 by Michelle Wang
The staff person servicing returns for Amazon was extremely rude. The nasty commentary was not necessary.
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February 2024 by Lorraine Rubich
Person couldn’t make return label for me.
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January 2024 by Jess Han
Evan was super helpful and delightful!!!
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December 2023 by Mia Shulman
This UPS location is extremely unreliable for basic things such as being open during open hours. The staff continuously close the store for breaks during open hours as well as open the store hours late. Besides this, most the staff are very rude and incapable of their job.
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December 2023 by Ngoc
This location is quite busy. Maybe they're understaffed ? Might be worth going to a different location if you're in a hurry. Otherwise they're great. They took my packages and gave me a receipt after.
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December 2023 by Kelso Lee Kennedy
Had an emergency packet that needed to go out after our scheduled pick up time. I called this branch to confirm that it was not too late for overnight shipping. Someone picked up and I said “Hi, I have a quick question,” and before I could finish a guy said “You need to send an email,” and hung up. This happened 4 times. He’s frankly lucky I had somewhere to be because I was in walking distance of the branch. Luckily I ran into a UPS truck on my way to the store. Will be stopping by tomorrow though because I have time ❤️?
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October 2023 by Linda Nguyen
The workers here are the most rude out of all the stores and incredibly unhelpful. Ask them a question and they won’t respond like humans, just robotic answers like you’re reading the Q&A if a website. Also lack of accountability and quick to ask customers to complain about their colleagues to get them in trouble.
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October 2023 by Emily Yu
Quite easy and simple Amazon returns here! Only a QR code is needed. Staff that I have encountered have been helpful
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September 2023 by Ashley Hang
People are a little rough on expensive services with a long wait, which is understandable. However, this location is so kind and helpful. John, in particular, is so patient and knowledgeable. Actually, there have been a lot of wonderful, patient staff through this place, considering the absolutely idiocy they deal with. Unfortunately, we live in a world where people don't understand how to physically send mail or ship a package, so almost every interaction is a full learning experience for the customer; and a lot of holding it together for the staff. I consider myself a Rockstar of customer service, and I could not handle what these guys do on a daily basis. They are wonderful at what they do. If you want a faster. Cheaper option go to UPS. Know your shipping services. Be nice to people in customer service.
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September 2023 by L. Fong
Fast, knowledgeable, friendly staff. Great place to ship to anywhere in the country. Internet & printing services available.
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August 2023 by Nick Elias
Service is horrible and slow, to print out one labeled you have to pay $4 at The UPS store ?Absolutely ridiculous.
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May 2023 by Cimone Campbell
Ups needs to get a better 1800 tracking service it sent me to the store number. The guy said they don’t track the packages to hi online. I was not happy but he went over and beyond to get the information I needed
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May 2023 by Austin Smedstad
Horrible customer service and in order to print a label you need to rent a computer for 15 mins then pay for the print out which is over $4
