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April 2024 by Becky
This is the WORST establishment in the entire city. I went to pick up a package on behalf of someone and the staff member downstairs was BEYOND RUDE and disrespectful. Instead of her simply asking for my tracking number to locate the package, she immediately starts telling me that she cannot give me the package because my name isn’t on it. She could have simply told me to return with a slip/other ways to get my package, instead she caught an attitude and proceeded to speak disrespectfully to me. I cursed her out and went upstairs to speak to a manager.
As of today the current manager is just as incompetent as her employees. Instead of her to advise me on how to obtain my package she proceeded to call the cops trying to make it seem like I have no rights to the package.
It’s unfortunate having to put black women in the position to loose their jobs but I am a strong believer in not working at a place you hate, or working in general if you lack basic customer service skills.
As of today, the staff are in the back on their phones, neglecting customers, the manager does not even know why she’s there, everyone with the exception of the older women on the 1st floor should be terminated for disrespecting and not prioritizing the same customers that keeps usps afloat
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March 2024 by Joe Martinez
Rude staff.
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March 2024 by S K
Not nice. Terribly slow. Horrible customer experience.
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February 2024 by Kathyann Gallant
Greatest post office.i visited 9 post office before I choose Lennox Hill post office on east 70th street.The customer service are top notch.The staff are phenomenal and the check out process is lightening fast.5stars is insufficient. They deserve a MILLION STARS.Way to go.Very happy and please customer.This reviews go out without hesitation.Customer For life.KG.
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February 2024 by qianzi li
poorest attitude and rudest staff I have ever seen
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January 2024 by Luke O'Neill
Worst customer service you will ever experience. Very rude.
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January 2024 by EnergyMaster Jojo
Fast and efficient
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December 2023 by Anthony B
I had a negative experience here with a rude employee today. I entered the post office in a good mood and left with this worker's negative energy weighing me down.The line has a very awkward layout, so it's hard to see the person's window on the far left. When her window became available, I didn't notice because she didn't say anything until She started yelling with "THE BELL IS RINGING!" Rather than just saying "Next customer please." Then, she used a very condescending tone the entire time we interacted. She didn't even ask me if I wanted to purchase stamps at the end. She then said "Which one" and I said "Forever stamps please?" to which she repeated "WHICH ONE!" in almost a yelling tone.I'm sorry, but I don't come to the post office to get belittled or yelled at by postal workers. I come to mail packages and buy stamps. Nobody should be treated poorly. I will go out of my way to go to a farther post office to avoid this one with the rude and nasty attitude.
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December 2023 by Cathy Azucena
Came across one of the rudest and most unpleasant clerk at the post office today. Asian lady on window #10.I always have a good experience dealing w the other clerks as most of them are helpful and patient when answering any questions that I have.Well, I guess there’s always a first for everything.
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December 2023 by Louis Ferrante
The place where customer service and technology come to die.
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December 2023 by Isabel Fulcher
Long lines, angry patrons. I tried to be kind to the post office worker I interacted with, but they were incredibly rude and unhelpful. It seemed like everyone was treated in a similarly rude manner.
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October 2023 by Ellen M
All was great staff efficient but not frendly at all.
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October 2023 by Raymond Ortiz
Major appreciation for employee Tramble and the lovely woman who helped me with family's passport applications. Here are some of the things I can appreciate:1. The place is air conditioned which is not often the case with postal service centers; and given the recent heat I can definitely appreciate it.2. There were plenty of staff at the windows the the wait time in the line didn't feel long (I waited 5-10 minutes before I was scene).MAJOR TIP - This post office (idk about others) DO NOT take walk in application submissions or request for passports. You have to make an appointment; which is why I appreciate employee tramble who helped us book an appointment.I will say (I didn't take a star away), but you can somewhat tell which type of employee has a rougher attitude, but on their defense - there are some major entitled people who come here already nasty. So start the day with a warm greeting and you might be the recipient of warm assistance with your postal needs.
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July 2023 by Bryce Ciccaglione
They've always been excellent each time I come.
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June 2023 by Undrakh Gb
Horrible customer service!!!Keep throwing the forms at me and raising their voices, once I asked couple more questions about the price info, which was really confusing and turns out much expensive than It says on the pricing board they hang on the wall. Staffs acting like they do favor to you personally. Super rude people!!!
