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March 2024 by priscila mandolesi
I needed to return an item, the queue was very quick and I was very well attended to by Gwendol.
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March 2024 by Sage and Palosanto
Worst post office ever
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February 2024 by TiffVic Lin
rude workers. the woman working racially profiled me and said I come in here all the time asking for tape. it was my first time here. did not appreciate that
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February 2024 by Aydin Celebi
Lack of empathy on part of some of the staff unfortunately. Got here at 5:29pm and staff locked the door saying they “wanted to go home on time”. Left me and an old lady pleading to get in and mail a card on the sidewalk.Both she and I already had our labels printed so this was a 30 second operation.Worst part is there still was a customer inside finishing her transaction! Not how you should treat a neighbor.
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January 2024 by Antoan Nurikyan
It is closed on holidays!!!Yet it shows on google its openFix your google times !
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October 2023 by Heather Grant
Quick and easy!
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October 2023 by Mia Nguyen
worst attitude ever! i have never experienced anything like this in my life! the asian lady seems like she wants to confront everyone at her counter. her attitude is always like "i don't want to work here but i have to!" i just had to send a box internationally, got custom form and everything, then she told me to write the sender and sendee's information on the box because they don't put labels on the box. how can you even send packages if u dont put labels on them??!
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October 2023 by Samantha Spano
I don’t write a lot of reviews but I’m surprised this place is rated so low, all the staff were really nice and helpful
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August 2023 by Brad Shew
The absolute WORST attitude and customer service, government or otherwise, I’ve ever encountered, by far. They are argumentative and rude for no apparent reason, and brazenly violate policy and federal law with zero fear of repercussions because the manager sets the tone and is the worst offender of them all. And it’s not an isolated incident. Every visit to this lobby is contentious and confrontational without cause. And it’s not only me, they appear to be rude and confrontational with everyone who crosses their path. They don’t want to help and don’t want to be there, and it shows with everything they do and say to virtually everyone who enters their lobby.I have a fully trained legal service animal, with legitimate papers on hand. Every time I enter the building, before a question can even be asked, the manager screams “GET OUT! NO DOGS!!” from 40 feet away. Though it is not legally necessary, I calmly approach and display the legal paperwork to prove it is a service animal. Her response: “I don’t care!! NO DOGS!!” while another employee chiming in “That’s a fake service dog! You’re not blind!” They actually said this, verbatim. Other customers, appalled by this behavior, come to my defense. They are in turn yelled at by the manager for doing so and told to mind their own business.I explain that this animal has been on dozens of planes, goes to Michelin star restaurants, has been to museums, Broadway shows, even the Metropolitan opera without any issue. Their response: “I don’t care! I could call a giraffe my service animal and take it on an airplane” They literally said this to me, screaming it over the shoulder of another customer they were “serving” at the counter.The staff fully refused to serve me and tell me to leave the premises. I explained calmly that I do not accept that and will not go until they take my package. Instead of serving me, the manager proceeds to close one of only two open counters and go to the back to get a manual to look up what constitutes a service dog. The manager disappears for 20 minutes, all the while they continue to refuse service to me, and continue to ridicule me, calling my service dog “fake”.I explain to them again that it’s absolutely a real service animal, and that they clearly they are unaware of federal law of their own post office policy, and if they prefer, they are welcome to call the police, who will explain to them the laws that they are currently breaking by refusing to serve me. Only then do they reluctantly allow me to approach the counter for service, after nearly a half hour of wasted time.Again this is not an isolated incident. I rarely need to go to the post office, but a similar series of events happens every time I visit this one. And it’s not only me. They appear to be rude to everyone. These individuals obviously have no regard whatsoever for their customers, or their own policies. They shouldn’t be employed in ANY customer service capacity, let alone be a representative of the federal government. It is a TOXIC culture with total lack of care, common sense and professionalism.
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June 2023 by Ceci B.
This is the Post Office closest to my apt. and one I have been going to for 46 years. At the present time it employs the absolutely rudest staff I have ever encountered at this or any other location. It has never been great, but it has never been this bad. I dread going there but sometimes I have no choice. As one reviewer pointed out even one star is too much. The treatment is not only rude it is abusive. Truly abusive. Without failure, I always have an unpleasant experience. I truly cannot believe they get away with it. The staff at the Radio City Station Post office, at 322 West 52nd Street is much, much better. I try to avoid the 60th Street location. Sometimes, I have no choice. They deserve 0 stars. They deserve to be fired.
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June 2023 by Selena
A lady who appears to be asian was extremely rude!!!!!!!! an older customer wanted to buy some stamps and she let so many people cut in front of the customer when the customer was opening her wallet to get some cash. The customer waited patiently for a very long time and sighed "Jesus." The worker asked with a HUGE attitude, "Why did you say that? you are old and at your age, you should look at your own fault but you only see others' fault. You are old, and you should've known better." The customer said nothing, just sighed and left.The same lady told me(with a huge attitude like i owe her money) that it is either 10 dollars with no tracking , 55 dollars and 70 dollars to mail some documents overseas while the board clearly states it is 36 dollars flat rate envelope. I went to a different counter and another much nicer lady helped me.
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June 2023 by Win Churchill
I will be writing a letter of complaint to the postmaster and her manager: The extraordinarily rude, bitter, incompetent older Asian woman who works here needs to be fired and receive a psychiatric evaluation. Why is her behavior tolerated? You will be harangued and demeaned by her if you so much as ask an innocent question. Abhorrent. Does her supervisor care?
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June 2023 by Roman Blachman
Horrible experience two times for different requests. First time they claim they had no money orders since the manager wasn’t there and they had no idea when the manager will be there. Second time went there for identity verification and they said it’s done but then when I got home I found via email that they denied the request and the identity verification failed.
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May 2023 by Puki NYC
This place is worst Post office in entire NYC. POOR SERVICES AND NASTY MEAN WORKERS.I live around the block and ALWAYS employees are so rude and disrespectful towards customers. They don’t seems to care anyways, obviously they are not educated employees. I’ve got an international package and Ms. Massey had to type in the address. She just doesn’t know international address to spell or understand. She just frustrated immediately and became so rude. It’s still early in the morning to start argument so I was still try to be polite though too disrespectful to ignore her behavior. It’s been always rude employees here, I don’t surprise. However it is getting too much to deal with her ( early am) and management needs to know. Well, probably management itself needs to be changed. Because as I see previous reviews and all of us are experiencing worst customer service in this office which isn’t service AT ALL. The office wasn’t even busy yet, you still get worst service.It’s torture !!!!
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May 2023 by Mariana Davila
I would give 0 stars if I could. The guy with the white hair and missing teeth is extremely rude and condescending. On two different ocassions now he has treated me with disdain, as if I was stupid for asking a simple question. I can’t believe that my taxes pay for this person salary!!!
