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August 2023 by Eve G
First time at this store and Eli was so helpful. Excellent customer service!
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July 2023 by Cristiana George
worse phone call experience ..answered by a lady with an accent and zero client service skills. Who are you hiring to work for such a great brand?
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June 2023 by Emilio Reynoso
They dont respect the wages of the carpenters and pay pennies.
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March 2023 by Gary Gerson
Amazing store experience with a very experienced and knowledgeable sales associate, Sylvie. She helped me select the best gift for my SO.
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February 2023 by Mark Walker
Contrary to most on here we had an awesome experience here. Kent was patient and thorough in making sure we got exactly what we wanted. They even handled a pricing issue quickly. We look forward to visiting again when we go back to SoHo in April
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February 2023 by Mickey Patrange
Beautiful & spacious boutique. We were helped by Samantha, as my sa Sylvie was not there. She was a great help for all our needs. The bouhad quiet good collection.
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February 2023 by Karla S.
Love the brand and usually shop at my local store. I went to this location looking for something in particular and the sales person was so rude, like I didn't know why she looked so upset about me asking a question. I wouldn't go back in there ever again.
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January 2023 by Ivan Diaz
My experience at this location was horrific. The staff is poorly trained and the supervisor is even worse. Hopefully someone in corporate can see all these reviews. It’s a shame a Valentino store in NYC is treating their customers with little to no care and providing mediocre service.
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January 2023 by Assistant EMA
The employees at this store do not represent what Valentino stands for. The Assistant Manager Anastasia is unhelpful, rude and very unprofessional. No one is willing to help or properly assist a paying customer. Anastasia had a poor attitude and unwilling to listen or help. She was dismissive and careless. It is a shame this store is being represented by these kinds of employees and specially a store MANAGER, whom should be the person with the highest level of experience in customer service. Will continue to try and reach someone who can properly assist a Valentino customer.
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January 2023 by nagibi molina
Corporate Valentino, you need to get it together!!!! Do you not see or hear the people in all these bad reviews!?!? These are actual experiences at this store.The staff are beyond rude and lack customer service skills! My personal experience was with Anastasia Shushlyakova. I drove all the way from Long Island to this particular store because I was told I would be able to exchange something I bought online. Anastasia Shushlyakova, has to be hands down the most unprofessional and rudest sales associate EVER! Despite me explaining to her I had already called and drove a long way to make this exchange DURING THE HOLIDAYS, she refused to make the exchange. The worst experience ever.
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November 2022 by Ben LaMadrid
I went to this store today, the guard at the door looks around and says “wait on line while I find someone to help you” I said fine but couldn’t help but notice nobody was in the store shopping at the time. I saw associates by the register just talking and then I did see 1 customer. I waited a total of 20mins and never got in. I walked off the line of 1…me and left. I knew exactly what I wanted but now will never go back to this location and will really think twice about ever shopping with the brand. I work in luxury retail very close to this location and would never allow a client to wait that long and not so much has check-up on them or give them an update has to why it’s taking so long. Total disappointment and a waste of my time
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November 2022 by Google User
Valentino corporate are you seeing these reviews? This store is the pits solely because of the vapid, pretentious, bigoted employees whose gloomy presence eclipse even the most finest of Valentino merchandise. Valentino you are a pure treasure in the retail world but your employees at this location are pure trash. Time to go back to the drawing board and hire better staff, it will behoove you to do the necessary thing.
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November 2022 by Sara Sultan
Run away from this location ?
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November 2022 by Nouf Al
Not professional customer service ❌Whoever answers the phone always not whiling to help. He just doesn’t know anything ?
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October 2022 by Tass Jehan
Very poor customer service after purchasing. if u need any assistance after purchasing from them don’t help with anything, they keep transferring u from one to another. Avoid this location in soho