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December 2023 by Farshid Roshanravan
I always have an exceptional experience at Valley Bank, thanks to their outstanding manager, James Holmes. His efforts in creating a customer-friendly atmosphere truly stand out. The addition of games like Bean Bag Toss and Timber Tower Wood Block Stacking Game made my visit not just productive but also incredibly fun. The music in the background adds a nice touch too. What really topped off the experience was their Halloween celebration – the staff, dressed in Men In Black costumes, were not only professional but also engaging, happily taking pictures with customers. It's this level of enthusiasm and friendliness from all staff members that makes Valley Bank a remarkable place for banking needs
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April 2021 by Kaveh
Jose very rude. Hung up on me when asking a general question while being polite and courteous
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April 2021 by Kevin M.
Guy named Jose hung up on me when I asked him a general question while being polite and courteous. Very rude employee and unprofessional.
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April 2020 by NYC Wholesale Diamonds
I find David and Fran to be exceptional in both their knowledge, and customer service. We know they care about us by their actions, and are so very appreciative to have them as part of our team
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April 2020 by She's S.
The atmosphere is very juvenile. It's very unprofessional. The managers are super shallow. Maybe if that branch worked on providing great customer service, it would attract a lot more customers when Corona quarantines are over.
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January 2020 by Andrew Kobeszko
Horrible branch. Worst customer service ever. Moving on with banking to a different bank.
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October 2019 by Andrew K.
Horrible branch. Worst customer service ever. Moving on with banking to different bank.
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March 2019 by Amanda M.
Lawsuit-worthy customer service has rendered me in dire financial straits overseas. It's actually sick what one Ms. F. N. has decided she can do with her power over my finances and not do a simple bank transfer, two weeks since requested. One of those situations in which needing help will give them an opportunity to screw you over in the worst ways possible.
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February 2018 by Sara C.
The actual worst. I've had so many terrible experiences with this company, and it was the final straw for me, they screwed up and majorly inconvenienced me twice in one month, without even as much as an apology. I wrote a complaint to their customer service department about it and they couldn't even be bothered to send a form letter back. They just don't care. I think their main customer base is old people who have had accounts forever and don't know any better.
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February 2018 by Stephanie Cathro
This bank, as a company, is trash. For the second time in a month, a hold was put on my checking account/debit card, without my permission or even my knowledge. I find out when I try to buy something and my purchase is declined. The first time, it was because of "suspicious activity". Apparently buying a milkshake is very suspicious. I wasn't notified, and when I complained to the employee on the phone about it, she said that there were no procedures in place to inform customers of suspicious activity or account holds! On this most recent occasion, my card was identified as possibly being compromised when I used it at a Valley National ATM that had been fitted with a skimmer. This happened Monday, the card was turned off today, two days later. Again, no phone call, text, or email. Again, I found out while trying to make a purchase and my card was declined. When I went to a local branch (47th st in Manhattan) to try and straighten it out and possibly find a temporary solution, I met one very helpful employee who did everything she could to help me and one very unhelpful employee who seemed to be deliberately belligerent, rude, and slow, just to spite me. I was the only customer in the bank when I came in, I explained my situation, and as I'm on a crunch at work I only had twenty minutes to get this done (my current work schedule is 8 AM-10 PM, so my lunch break is the only time I even could come in). I said "please let me know now if this will take more than twenty minutes because that is all the time I have to take care of this, if you don't I will come back another day." I had to write a check to get cash, because the new card could take a week to arrive, and they could not give me a temporary card or re activate the old one. The beligerent employee proceded to consider denying me cash because my signature did not match exactly, or that I wrote the date slopply, and demanded to see my ID even after I showed it to the employee next to her who approved it. And the whole time she literally moved in slow motion, I have never seen a person, especially a bank teller, count bills so slowly. I've had many incidences before with similar screw ups in this company. Like the time I informed them I would be traveling in Central America. While I was traveling in the window I specified, someone used my account to spend thousands of dollars at stores in Brooklyn. Apparently that didn't set off any fraud alarms, that was fine, even though they had it on file that I would be out of the country. I am fed up. I am done. As soon as I get this situation straightened out I am closing my account with this bank.
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December 2015 by A Casper
I have had to deal with this branch on a number of occasions for work, and while the tellers are pleasant, I found a few of the other bankers rude, unprofessional, and not very helpful. David in particular was very unresponsive, and Fran was rude, condescending, and continuously interrupted me. I would recommend another bank if at all possible.
