Don't expect any customer service after the sales, especially if you need replacement parts and or product support. support via phone/email will go unanswered, and they will ignore you.
From Vaughan Designs
Vaughan - Home of stylish, classical lighting and renowned interior design. Vaughan Designs now serves the world... from a flagship showroom base in New York City to the company's English showrooms and outlets in Winchester and London (established more than 3 decades ago), with many additional key locations and agents across north America and Europe.