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April 2024 by Joshua A.
The guy that helped me is extremely unclear about the charges and explaining the deals. I totally understand that these guys don't set verizon's pricing but he was just very unclear about charges and then you don't find out until it's too late... Oh this will only be this amount.... But then after that you find out yes that amount was for X now you owe Y for the next phase... of getting a new phone.
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February 2024 by Blair Stearns
Had a fantastic experience with both Ali and Javier when I visited the 462 6th Ave location to transfer my mobile number from my former firm's account to create a personal account. Ali and Javier spent dedicated and focused time to ensure my account was correctly released/transferred, and that all my phone contacts, photos, apps, etc. were accessible.In this day and age when quality service is a rarity, Ali and Javier afforded exceptional customer service. Well done.
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February 2024 by Jaycee B.
Manoj was the absolute BEST! After hours online with Verizon customer service and Apple it took about 20 minutes and he fixed everything! (which I had been trying to for the past day). Not only that but he was so happy to help and balanced assisting me with other customers and kept us laughing. No wait and created a fun situation out of stress. Could not recommend him enough!!!!!
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February 2024 by Sam Taubenfeld
Avoid this place at all costs and go to a real verizon store. they should not be in business and lie to you on the discounts that they offer.
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December 2023 by Leslie Miller
i am deeply grateful for the intelligencekindness and innovative thinking of subham and anthony at your west village store. they unraveled a complex and frightening billing problem for me with grace and expertise.
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August 2023 by Rajan Neupane
I had issued in my iPhone.I went this store and they help me very nicely.staff are very polite and nice.very good service.
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July 2023 by Rembo Carr
I had a great experience at the store ! Thank you, Manoj for your technical support during and after updating my services and device.
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April 2023 by Marvin Huttner
Can't help with verizon computer
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December 2022 by Craig Newmark
The folks at this Verizon retailer have done a great job for my wife and myself, providing a high level of customer service. That includes product knowledge and attention to detail. Special thanks to Jayla and Kadim, and hopefully I'm getting their names right. They really do help us out, with much thanks!
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October 2021 by Meghana J
Does not report the correct hours on maps and does not answer the phone
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March 2021 by Marie Claire Alvarez
Got Duped and had to call verizon customer care
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December 2020 by Yaron
Buyer beware, I would not recommend doing business with this establishment, they don't do business ethically. About a year and a half ago, I purchased a Google Pixel and Verizon plan from them. On that day I traded in my iPhone in exchange for a $ credit to be sent to me within 6 months as a gift card. After 5 months I called the store and was told to wait another month. I called in the 6th month and was told to keep waiting, but I still did not get the gift card. I continued to call from that time till February 2020 (due to Covid in March, I could not focus on this matter for a time) and was always told, someone would call me back to help, but no one ever called. They simply did nothing. In the past few days, I've been speaking with Manager Daniel, who is now doing the same thing and keeps telling me an account manager will call, but no one has contacted me yet. Again, I would not recommend doing business with them, at this point, the establishment has pretty much committed theft.
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November 2020 by Bonnie G.
It's disappointing when you actually have to get upset with a salesperson to get them to help you. After my fiancé and I waited outside the store for 45 minutes while TWO workers helped ONE person, one of the sales guys actually helped a random person who walked into the store. We had to go in and say, "Are you kidding? You've watched us waiting outside your store for almost an hour" before they said, okay, we'll help you. We've been loyal customers to this Verizon but that kind of dismissiveness to customers was upsetting. Will not be going back.
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October 2020 by Mike
Buyer beware, I would not recommend doing business with this establishment, they don't do business ethically. About a year and a half ago, I purchased a Google Pixel and Verizon plan from them. On that day I traded in my iPhone in exchange for a $ credit to be sent to me within 6 months as a gift card. After 5 months I called the store and was told to wait another month. I called in the 6th month and was told to keep waiting, but I still did not get the gift card. I continued to call from that time till February 2020 (due to Covid in March, I could not focus on this matter for a time) and was always told, someone would call me back to help, but no one ever called. They simply did nothing. In the past few days, I've been speaking with Manager Daniel, who is now doing the same thing and keeps telling me an account manager will call, but no one has contacted me yet. Again, I would not recommend doing business with them, at this point, the establishment has pretty much committed theft.
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September 2020 by Yaron Urbas
Buyer beware, I would not recommend doing business with this establishment, they don't do business ethically. About a year and a half ago, I purchased a Google Pixel and Verizon plan from them. On that day I traded in my iPhone in exchange for a $ credit to be sent to me within 6 months as a gift card. After 5 months I called the store and was told to wait another month. I called in the 6th month and was told to keep waiting, but I still did not get the gift card. I continued to call from that time till February 2020 (due to Covid in March, I could not focus on this matter for a time) and was always told, someone would call me back to help, but no one ever called. They simply did nothing. In the past few days, I've been speaking with Manager Daniel, who is now doing the same thing and keeps telling me an account manager will call, but no one has contacted me yet. Again, I would not recommend doing business with them, at this point, the establishment has pretty much committed theft.