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January 2024 by Keri Goldman
Amazing customer service! Tulsi, the store manager is a gem! She goes above and beyond to help customers. She was able to troubleshoot a glitch in porting a number over and was just amazing.Definitely would highly recommend this store!
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August 2023 by JAY
Tulsi was a great help. Highly recommend Seeing her for all your needs. My experience was great due to her knowledge & assistance.
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May 2023 by Kim Silverstein
Tulsi was above and beyond helpful. She stayed after hours complete my order.I have an autistic son and she informed me on the gizmo watch which we purchased. You are truly lucky to have her as an employee. She is fantastic
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May 2023 by Paul Nirenberg
Absolutely great service. I wanted a phone upgrade and got, not one, but two people who were knowledgeable, friendly, and patient while I was being indecisive.
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May 2023 by Alan Mustacchi
DO NOT GO HERE. I went to this store to trade in and upgrade my phone under a current promotion. After transferring my files to the new phone and wiping my old phone, the store associates insisted that I would have to pay a $200 "promotion fee" to get the $800 trade-in promotion. After wasting a considerable amount of time confirming with Verizon that this fee was non-existant and non-sensical I went back to the store and was able to get a refund from another associate who was very pleasant and said that the $200 was charged in error. THIS WAS NOT A MISTAKE. I went back and forth with the original sales people several times at the point of purchase and they insisted they informed me of the charge upfront (which they did not) and that the $200 charge was consistent with the promotion.
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May 2023 by gina richer
I got a new phone and worked with Sergey who was very very knowledgeable, patient and understood the challenges.He was totally available and a truePleasure to work with!!
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April 2023 by Tara C
Last week, my beloved iPhone 7 died. In a panic, I went to this Verizon store on my lunch break, fully prepared to be annoyed and spend a fortune. Tulsi, the store manager was there, and took care of everything. She managed to get me a discount for my trade-in, and made the whole process painless and kind of fun. She got me the phone I wanted and expertly transferred all my data and I got back to work in time. 10/10 would recommend this store.
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March 2023 by Nicole Varady
Sergey was very fast and efficient! Took care of multiple customers at once and was a pleasure to work with!
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March 2023 by Caroline FitzGerald
If you live on the east side this is an excellent Verizon store to go to. I had to replace my iphone immediately - as the SIM crapped out just 2 hours before an important event - Brian and Roberto, the two employees who assisted me, were empathetic, knowledgeable, and efficient. Brian was able to explain to me, in detail, what was happening with my phone, what the next steps were, and what the financial breakdown of the fix would be. It took him 30 minutes total to help me purchase and set up my new phone where at other stores I've had to wait for upwards of 1 to 2 hours. Thank you Brian for making my experience stress-free!
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December 2022 by Richard Williamson
Very good service and friendly sellers, prices are good and the place is quite neat.
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December 2022 by Bethesda Yohannes
Absolutely terrible. I've never had such a conniving sales associate. They tried to scam me into buying an iPhone 13 by giving me misinformation that they could not activate my phone since it was an older iPhone. The sales associate was rude and dishonest. Not a single associate in the store tried to meet my need as it was clear that they were just interested in their commission. As a loyal customer with Verizon, I was astonished to experience such dishonest sales associates. This should never be tolerated at a Verizon establishment.
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December 2022 by Tina T
the service is pretty quick and they are very helpful. After getting the run around from 2 different verizon stores and apple, they were able to help me out and get me a phone that no one else seemed to have in stock. very patient as well.
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November 2022 by tanya G
the service is pretty quick and they are very helpful. After getting the run around from 2 different verizon stores and apple, they were able to help me out and get me a phone that no one else seemed to have in stock. very patient as well.
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November 2022 by Remco Bron
Very good prices and very good mobile phones as I have bought 2 from there, I have had them for 2 years and nothing has happened to me, I recommend it
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September 2022 by Paula F.
The worst customer service. The manager was rude and tried to offer me a $200 trade in value while Verizon itself is offering $400. Avoid this store at all costs!