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March 2024 by Carole Garber
Excellent help with employer Dwight at Verizon157 East 86th streetPatient & competent with all my issuesThank you very much
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March 2024 by corinne escanes
Imtiaz Ahmad was a pleasure to work with.He resolve my request with great professionalism &patience.He went the extra mile to get it done,it was easy peasy!
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March 2024 by Stacey
Marcus the Sales Associate was very helpful and knowledgeable. I would recommend him at this Verizon store.
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March 2024 by Lucy Harrington
Ginger and the team at Verizon 86th street are amazing!!! Give them all raises!
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March 2024 by RaRa n
I went here because I was having issues with customer service over the phone. Figured going into a store would be easier. I panicked because I was having issues switching over to my new phone. One of the employees, Ginger, was very friendly and helpful. Resolved my issue with ease! Need more employees like her!
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February 2024 by ellen m.
I have used this location several times in the last 2 years, and have had the same person Marcus. He is great, able to solve problems in the moment, with a great attitude. He helped me pick out best options with multiple lines for my family of 4. It is pretty rare to see the good ones stay any where in retail these days. I hope Verizon appreciates his service as much as I do.
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February 2024 by John Chin
This store on 85st and 5th Ave you will find one of the.smartest general Mgr her name is jane she gets ☆☆☆☆☆ she fixed my phone that no one else could do she's very nice and polite . I will always see her for my problems. To the owner you got a great general Mgr Jane 5 big stars you need more people like Jane ☆☆☆☆☆ ????? if you need a phone store this is the place and Jane is definitely the person to see . Everything is true and honest . Jane is a talented professional .
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February 2024 by Flávio
Everyone at the store was nice, christina and ginger were both helpful.
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February 2024 by Penny Justus
Ginger was so helpful, thank you so much
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February 2024 by George Klas
Dwight was terrific fixed the problem and saved me lotsa time.
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February 2024 by Juhwan Hwang
Very rude customer service and treat. People come over store because they need help/ need to know more info but this staff act/speak like bossy to treat customer.Isn’t this customer service base store?Staff ‘Ginger’, you better learn what is customer service.If you don’t want to learn you better not stay there because customer service job is not for you.I’m sure Verizon not teach you properly that’s why you do act like this..Really feel bad that where people need good care of customer service but mostly not offer.
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February 2024 by Angelie Pereyra
This Verizon is home to absolute best superstar of a specialist Craig. We love Craig! His commitment to customer service is unparalleled, and he managed to ensure a successful phone transfer and upgrade! We spent three days working with Craig and he was nothing short of wonderful and patient. In summation, Verizon should just promote Craig- but the energy of this location is cool too.
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February 2024 by HelenLiu
Terrible customer service. The workers are sitting down and they don't bother getting up when the customers come in. I had to go to them to ask for help and they acted very uninterested. I just walked out.
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December 2023 by Nina S
The first time i came it was great. The second I received terrible attitude and service by two other people. I would never return to this store, as i saw others get treated much better than I.
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November 2023 by Tracy Fusco
I left T Mobile and signed on with Verizon, getting 4 new lines, trading in our old iphones and getting new iphone 15's. Christina Prashad helped me through this entire procees seamlessly. She was very patient, explained everything, and made sure I got the best deal. One phone had to be traded in in Florida, but all numbers were ported over. Definitely look for her if you go into this store. Christina is by far the best .