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February 2024 by Varun Valmiki
I recently visited Village Apothecary, and unfortunately, my experience was far from satisfactory. The level of service and the treatment I received from the staff were disheartening, to say the least.From the moment I entered, it was evident that the atmosphere was lacking in hospitality. The staff seemed disinterested and unwelcoming. I understand that everyone has off days, but the consistent rudeness was truly disappointing.The customer service was not only subpar but downright disrespectful. Simple requests were met with eye rolls and sighs, creating an uncomfortable and hostile environment. It's disheartening to spend money at a place where the staff seems to have little regard for the customers.Moreover, the lack of professionalism extended to the management. When attempting to address my concerns, I was met with dismissiveness and a complete lack of empathy. It was clear that customer satisfaction was not a priority.Additionally, the overall service efficiency was severely lacking. Orders were mixed up, and it took an unnecessarily long time for even the simplest requests to be fulfilled. It's disappointing when an establishment cannot deliver even the basic expectations of prompt and accurate service.
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December 2023 by Harry Payne
A small town feel for a big city pharmacy. They know me as a individual and treat me like they value our relationship. Kudos to John, Alex, and the rest of the staff.
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November 2023 by Marc Balet
Great great pharmacy. Extremely helpful.
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October 2023 by Ellen Hunter
Very friendly always polite, great space after their renovation a few years ago. Right in the heart of the west Village.
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April 2023 by Richard Berkowitz
I have a long happy history using this pharmacy. Unlike the corporate chains, Apothecary feels like home, a family business, part of the neighborhood. I've known some of the employees for 20 years. It's important to me that they know my health history, and what medications don't go with my usual regimen. Best of all, they help me navigate the bureaucratic, obstacle course that is the American health care system. I don't know about over their over-the-counter items, but when it comes to prescription drugs and their side effects & interactions, I know I'm in good hands. With so many "mom-and-pop" stores being swallowed up by big business & gentrification, it's important to me to support stores like Village Apothecary when they've earned my business.
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March 2023 by Russel Azueta
Honesty, I am grateful to have a Exceptional relationship with the pharmacists and support staff.Village Apothecary is without a doubt, that special gem in New York City's West Village.The pharmacists and their support staff are welcoming, knowledgeable , and compassionate. The service is Exceptional!Thank you all for being there for us.
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March 2023 by Michael Johnson
Excellent, very personal service. A true neighborhood gem. It's so important to have establishments such as Village Apothecary in our neighborhood, ones that they're customers and have been here for them for years. And also the shop is very cute, with a very well-curated selection of medical and beauty products--from band-aids to Provençal soaps. It's also generally cheaper than the chain pharmacies.
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March 2023 by AltRockLover
This pharmacy puts every chain pharmacy to absolute shame! Excellent, personalized service, they truly value your business and will jump over hoops to keep you coming back. For me, there simply IS no other pharmacy in NYC besides Village Apothecary.
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March 2023 by Jim V
I have used Village Apothecary for years beginning when I lived in NYC and even now since living in other cities for a number of years. I would NEVER consider using ANY other pharmacy. Never. The folks that run VA are absolutely AMAZING. They are phenomenal people. They are like angels. And they treat their customers like family. They are not only incredibly kind but very knowledgeable as well as extremely dedicated to the service they provide their customers. They consistently go way above and beyond the call of duty. They go out of their way to find creative and effective solutions to prescription challenges. They are always a step ahead and I have never had to follow up because they are always proactive and on top of it. I quit worrying about my medications and prescriptions years ago because I know that the Village Apothecary team has my back . No other pharmacy even comes close to the Village Apothecary. I have recommended them to everyone I know and literally allOf those friends say the same thing that I do…”Wow…amazing!”. Yes, the Village Apothecary IS truly amazing.
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March 2023 by Big Fat Dave
They are the best…great customer service. They seem to be really invested in making sure I get everything I need and and get it on time. Always helpful working with my insurance and with troubleshooting issues if they arise, which is rare because they’re so on top of things. Good location…very pleasant atmosphere. Can’t imagine going elsewhere now.
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March 2023 by D. StevensNYC
Village Apothacary has been there for me thru thick and thin for the past 20 yrs. Their friendly service and “can do”attitude…along with their deep well of compassion… has kept me as a customer no matter where I lived in the city, where I traveled to or whatever emergency occurred. These guys and gals are worth more than gold. I only wish I could return the many many kindnesses they have shown me.
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March 2023 by asnyc
I have been a customer at the Village Apothecary for more than 35 years and it is a remarkable institution. I am very grateful to them for all their care. The staff are all wonderful people and they have always been reliable, responsible, and very kind. One cannot ask for a better community resource than the Village Apothecary.
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March 2023 by Deametrice Eyster
The people who staff Village Apothecary are like friends. They get to know a person and take care of the needs of that person in a timely manner. I‘’be been going there for 20 years and have never been disappointed.
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March 2023 by Kenneth Ard
They are personable, knowledgeable, professional!They really do go above and beyond any other pharmacy I have ever experienced in their customer service.They’ll give a call when your prescriptions are ready, and ship them to you if you’re not available to pick them up in person.Village Apothecary gets all the stars!
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February 2023 by Gina Albano
I love Village Apothecary. I’ve been coming here for years. A Very friendly staff as well as they always have my script n vitamins. Local delivery offered as well. Cool candles and gifts, if one needs to pick up something for a friend as well as necessities to choose from for oneself. Shop here. I highly recommend. Support your local pharmacy.