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July 2023 by Troy Curtis Zaretsky-Kreiner
Terrible customer service. I purchased two bottles of wine on their online shop for pickup. They called me and told me they actually don’t want to sell it and meant it take it offline. Without naming the wine, I actually have a personal relationship to the wine I was trying to purchase and they said they want to give access to people to buy in shop today and drink. I had to ask them if they were going to refund me. Terrible way to run a business.
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October 2022 by Mavis S.
This place has a nice selection of wines with some accurate descriptions written on tags around the bottle necks. I can always find something I'd like to drink here. A big plus is that it is right near where I live. HOWEVER, despite that the staff seems nice, they have clearly never received any customer service training at all. Go to wine stores like Mr. Wright, Grape Collective, where the staff exude warm, helpful, postive energy and in comparison the staff here seem like they are half asleep. This is the owner's/manager's fault, not the staff's! If it were located next to one of the stores mentioned above, I would probably never shop here. See how much customer service matters?PS A friend emailed the store with a question about it's name. Wouldn't that be a nice opportunity to build a relationship? But no reply. After hearing about this I mentioned it while in the store and the person working there said, what, huh, oh we don't read all the emails.
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October 2022 by Nick Z.
They pointed me in the direction of some pretty nice wines. One of the employees in the store sounded quite unenthusiastic when confronted with questions however, I would replace him easily!!!!!
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September 2022 by Mariya Dubrovina
Simply the best wine store ever!
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July 2022 by Lauren Santella
Love this shop - a wonderful selection of wines across all price points + lovely staff that are there to help with any recommendations and to make wine feel approachable. Always excited when I get to recommend Vinyl to others who are looking to get into natural wines!
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April 2022 by Jason M.
Great selection of natural wines, which can be lacking on the UES! Plenty of great eEuropean wines. I especially found a bunch of light reds / co-ferments. Cashier was friendly and helpful, and I love the tags on the bottles to give a quick description.
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March 2022 by Wanqing D.
Plenty of choices although I don't know wine *looks nice and music enjoyable we are here for carbenet
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January 2022 by Pauleen Kayle
Fun store with super nice staff who always seem to enjoy helping me find something yummy to have with dinner or with nothing! One of a kind!
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January 2022 by milk cow
The best store I've ever been to in my entire life... and, hey, I've time-traveled.
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December 2021 by Sean J Statser
Worst in store customer service experience I’ve ever had at a wine shop. Yes, the guy with the curly hair that everyone seems to reference in their reviews. I buy a lot of wine and can assure you, there are plenty of other better places to spend your money.
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December 2021 by S N
the worker there on thursday night was very kind and recommended a nice wine to me. KNowledgeable staff.
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October 2021 by bacon badge
This place is awesome! EVERY employee is a total DELIGHT. Wonderful wine. Wonderful vibezzz. Check it out!
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October 2021 by Georgia Carson
Great shop, amazing selection of wine and wonderful customer service. Highly recommend!!!
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September 2021 by Kimberly Ho
Great wine selection but terrible/rude/unwelcoming vibes from the guy with the curly hair. I hope this isn’t the owner because that would be really sad. I’m so relieved when I walk in and see the young woman working. The guy who works weekends doesn’t want to be there, doesn’t want anyone in there, etc.
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July 2021 by Alex S.
Vinyl wine is a great stop for wines across all price ranges. The staff is very friendly and happy to make recommendations when you need them! The affordable international wines, particularly their expansive selection of reds, are my go-to!
