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January 2024 by johnny alberto casas
Very good, agile and organized
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December 2023 by gloria kennedy
They helped me so much thank you ?
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October 2023 by Leary Johnson
They deleted my savings accounts I had almost $20000. Would not help me with anything and was extremely rude. I would not recommend Wells Fargo to anyone.
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June 2023 by Oscar S.
This is the worst customer experience I ever had on this bank, the staff are very unprofessional, I have more that one hour waiting and there is no people here and the banker can assist me because he has an appointment one hour after, and there is nobody here and he just seated doing nothing playing with his phone and the computer. I'll get my money out of this bank.
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January 2023 by Jaime Gray
Tellers never seem to work here. They sit at computer but when you walk up they defer your to someone else
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December 2022 by Mason Weng
Had an appointment today and arrived late due to work meetings, but Jose was still open and willing to sit down and speak with me. I had an issue with my new account but he diligently and patiently reviewed the details and got it all smoothed out in the end. Big props to Jose and his customer-oriented attitude and service quality! Muchas gracias!
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November 2022 by Amanuel Hailu
It’s a good location but no parking
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November 2022 by Mary S (Doc)
The worst bank for small business owners. Very inefficient and poor customer service. Discirminatory to women and minorities. Their behavior pushes you to take your money elsewhere.I had an 11 am appointment which I scheduled over a week ago. An hour before my appointment, I called them and spoke to Conrad Moy to let him know I am a few minutes late because of the rainy weather. I specifically asked if they can still take me and he reassured me that they will see me. Had he told me they couldn't take me before I proceeded to go to their office, I would have been grateful for the heads up. But he confirmed that my meeting with Diane, the business banker, was still on and that she was waiting for me.I arrived around 11:18 am. The only person there was Diane who was with another client. I waited until 11:38 am, when she finished with that client, to speak to her. I told her I had an appointment and she told me that because I was late she couldn't take me. I explained to her that I called ahead to make sure that I didn't have to weather the rain for nothing. And I was only late for 15-20 minutes.She told me that she was the only banker and that she had a 12 pm appointment. But she asked me to wait and see what can be done. She then went to their back offices after talking to some other clients. When she came back to see me around 11:50 am, she told me she couldn't do anything for me because she had a 12 pm appointment and opening a business bank account takes 1.5 hours. She said that's why my original appointment was from 11-12:30 pm. Then she asked me to reschedule.The inconsistencies of her explanation demonstrates the disrcriminatory practices of this Wells Fargo bank branch.1. I had an 11 am appointment. Diane told me opening a business account takes 1.5 hours. That means the 11am-12:30pm block would have been reserved for my appointment which I had made at least a week ago.2. At 11:18 am, when I arrived and she was supposed to be "waiting" for me according to Conrad, Diane was with a white, male client and taking her time assisting him. This time should still have been my scheduled time. Why did she not inform this white, male client that she had an appointment with me and he had to reschedule like she told me that she had a 12pm appointment and I had to reschedule?3. That 12 pm appointment she claimed to have that's why she can't assist me is another lie because she told me that opening business accounts takes 1.5 hours which would mean if I was scheduled at 11, she wouldn't be available to meet anyone at 12 because she would still be assisting me. Another inconsistency. Why would she be booked to see someone at 12 when she would have been expected to still be working on my business account during that time.I understand if a company is understaffed and are delayed because of it. But what I will not understand and tolerate is lying to me and depriving me of the time I scheduled way in advance and even called to confirm minutes before coming. This maltreatment because I am a woman and a minority is an overt display of discrimination.Diane offered to reschedule my appointment. What do you think should I have done? Does she think I would still want to put my money in a bank with this kind of discriminatory culture? This incident left a bad taste in my mouth. I should have heeded the previous reviews here.Word to the wise: If you're a woman and a minority small business owner, stay away. Don't give your money to people and institutions who would not respect you.This is not the end of my intent to raise awarness and inform other minority business owners of Wells Fargo's discriminatory culture. I will file a complaint to their regional manager and I will continue to give reviews of my personal experience to any small business networks and organizations I am a part of, and anyone who wants to listen.I am a generally patient individual but one thing I will not tolerate is discrimination.
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May 2022 by fastcashaddicts inc
The banker who dealt with me today April 26 between 1145-1157 am was not friendly at all and was a tad bit disrespectful she may need to be retrained on how the be friendlier with the customers
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May 2022 by Primeliving LLC
Worst bank ever , work with them to refinance my property they waste my time , im really blaming my self choosing this kind of banks , service bad , dont answer the call , all time asking for same files for 2,3 times , then said we dont believe , they give mortgage's according to there believes not to what they receive doc
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April 2022 by C D
I've been dealing with BOA for 20 plus years and I have never had any major issues whether in person, by phone, debit, credit, etc. After what I experienced with Wells Fargo, I'm glad I bank with BOA. Customer service over the phone was great. The rep I spoke to on the phone was great. If I could I would give him a raise. Well knowledgeable of my issue and what I need to do for my future. Due to work, I chose the 42nd street location to complete my transaction but it wasn't doable. I will say the rep I talked to wasn't personable. It's like he didn't want to be bothered so he transfer me to 37th street. What both locations have in common is not professional and very limited in knowing what is what. It felt like staff didn't know what services the branch offered and what it is needed to complete your issue.I just was not impressed by their overall customer service, lack of professionalism, or knowledge of what their bank offers. And the wait to figure out is just ridiculous. Luckily I don't need to deal with them now or ever again.
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April 2022 by Pablo De Rosacruz
Máximo is the most pro active passioned and kind banker we ever had. Súper resolutive and ready to help. Best Wells Fargo experience ever. I was thinking of closing my accounts in the bank because of several problems and I'm staying thanks to this man treatment
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February 2022 by lee y
The branch manager ( she said she is a manager ) was very rude and treats customers carelessly while doing things that they should not do to customer.It was the very worst experience.She must be an employee who makes the wells fargo bank's reputation bad. I never want to do business with the wells Fargo in the future.
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February 2022 by Vincent J S.
The most ridiculous in house rules to close an account. Service manager didn't know what he was doing. Had to call into the same 800 number we use, and it took hours Go to CHASE
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February 2022 by AnaTracey Hawkins
Terrible customer service. An existing client for years personally always had a great experience with the tellers. I went to open a business account. The guy I spoke with was vague and unhelpful.