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March 2024 by أحمد درعان
Bad welcome no body wants to hear about why you coming to the shop
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March 2024 by Vikash Rungta
Nice watch place
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February 2024 by David A
For the finest in customer service, and a true 5-star experience, I highly recommend Michaela Kesselman of Wempe 5th Avenue in NYC. Her courteous professionalism and expertise are combined with her proactive approach, doing everything possible to help me obtain the watch of my dreams. Of course, endeavors of this kind take time and I understood that. To all my fellow watch and jewelry enthusiasts, I encourage you to put your trust in Michaela and Wempe - I did, and my patience has been rewarded. My horological journey has been made magical by Michaela, enjoyable in every way. Michaela Kesselman and Wempe 5th Avenue are true standouts in the most exemplary way.
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January 2024 by Woody Wood
I have purchased 3 watches at Wempe. Gennadi is my "go to" guy for me and the friends I refer. The combination of Gennadi's knowledge and Wempe's selection is a win-win. And if there is a hard-to-find watch, just be patient and he will deliver!Thanks Gennadi and Wempe!!
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January 2024 by Katrina Diaz
This is the most welcoming watch store I've been to. Wanda is awesome, very knowledgeable, and provided an exceptional experience! She let me try on the watch I've been eyeing on and had a great chat with her! Wanda, Jules, and everyone else in this store provided a very positive atmosphere.Big thanks to everybody at Wempe NYC, especially Wanda!
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December 2023 by Graz Graziano
I am very tardy in reviewing the Wempe Jewelers located in NYC.I have been purchasing jewelry from them for sometime. Up until recently, all of my transactions have been long distance from my home in SC. My experiences with Wempe have been extraordinary.Over this time, I have utilized the professional services of David Marotta. David is the total package. He is so professional in every way. He is thoughtful, discreet, and so dependable. When I am stumped for a gift idea, David has been there from afar with the perfect recommendation.Recently, I decided to replace one of the Rolex’s that I had gifted one of my sons. I looked all over the world for it…literally. I did not wish to settle on buying it second hand or from other than an authorized Rolex dealer. David placed my name on the Wempe waiting list and found my watch. As Rolex does not allow authorized dealers to mail Rolex’s to customers, I was ‘forced’ to travel to their 5th Avenue NYC store. It was the first time that I had been in the store or met David face-to-face. Our experience was totally over the top. So worth the trip from SC.Every associate in the store was so genuinely friendly and welcoming. The management made themselves available by popping in to ensure all was going well. The store itself is absolutely terrific! It was akin to stepping back in time when service and client relationships were the norm. Just superb. David Marotta was even more professional in person taking care to get every detail of our shopping experience perfect. Thank you David.Alas, I have not spoken of the stunning nature of their jewelry. If you are reading this, I assume you know Wempe’s best-in-market spectacular jewelry. If you don’t, do yourself a favor and take a look. We have lived all over the globe. This is the most thoughtful, beautiful jewelry we have ever found.Thank you David & Wempe NYC!
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December 2023 by Reece Johnson
Had a fantastic experience with Jules and the team at the 5th Ave location. With patience and some luck, I got my dream watch. Well worth the wait! Jules was so friendly, welcoming, and patient. He took his time to show me all of the features of my new watch. Thank you Jules, I am so happy with my purchase!
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November 2023 by Andrew Lee
Excellent service. Got my watch repaired under their time and price quote. I'm very happy with the watch and it works like a charm. Barnaby was excellent-- professional, personable, extremely responsive (but not in an annoying way). We were so happy we took other watches there for repair.Highly recommend for watch repairs.
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October 2023 by waheed bashir
Going the Extra Mile!I recently had a fantastic experience at Wempe Jewelers, thanks to Clara and Alex. I walked in right before closing, yet Clara warmly welcomed me and took the time to discuss some timepieces I was curious about. Despite the day ending, she was patient, knowledgeable, and really made me feel at ease.Alex, the manager, was also very professional and inviting, adding to the friendly atmosphere of the store. Their willingness to engage with me even when it was nearly closing time was something I appreciated greatly.Both Clara and Alex made my visit memorable, and I'm excited to return for future purchases. They clearly care about their customers and it shows. Highly recommend!
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August 2023 by Panos Antonopoulos
I recently had a truly exceptional experience at Wempe. As a watch enthusiast, stepping into their store was absolutely amazing. However, what truly set this experience apart was the exceptional service I received, courtesy of two incredible individuals - Michael Guzman and Rudy.From the moment I walked in, Michael greeted me with genuine warmth and professionalism. His knowledge of watches and his ability to engage in meaningful conversations made me feel like a valued guest, not just a potential customer. We chatted about watches and shared stories, making it evident that he wasn't just selling timepieces; he was building connections.One of the highlights of this visit was when Michael introduced me to Rudy, who I later discovered was the president of Wempe. Despite my status as a new face, Rudy welcomed me with open arms, and we engaged in a heartfelt conversation that lasted nearly half an hour. It was clear that their commitment to exceptional service wasn't just a slogan - it was a way of life for them.The icing on the cake was when Michael revealed that a highly sought-after Tudor Black Bay Burgundy, a watch I had been obsessing over, was available. He went above and beyond to ensure I had the opportunity to see it. The watch purchase itself was an easy decision, given the incredible experience that Michael and Rudy had created for me.I can confidently say that my experience at Wempe was unlike any other. Their passion for watches, genuine warmth, and commitment to building relationships have earned them my highest praise. If you're looking for an exceptional watch-buying experience, Michael Guzman is the person to seek out at Wempe. He truly deserves a five-star rating and more. My gratitude goes beyond words, and I'm certain that anyone who crosses paths with Michael will feel the same.
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August 2023 by Ngoc Cindy Pham
Best service in town!! Shoutout for Ari Roman, the Service Manager. He not only helped verify the authenticity of the watch (pre-owned) but also offer additional services on the strap. When I asked to pay for his service, he told me that those were free. Now I feel obligated to Wempe to buy my next watches here :D (pic took by Ari too)!! What a customer care!!
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July 2023 by Kenneth Tuite
Rolex is a top tier brand, that requires top tier service. That is exactly what Lyndon Chan provided to me at Wempe Jewlers. Lyndon walked me through the specifics of the watch end to end. Including impeccable service in sizing and packaging of the watch. I’d highly recommend Wempe and working directly with the exceptional Lyndon! Thank you.
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July 2023 by dustin estes
Always have the best experience when shopping with Emily. Waited a while for my Rolex but she always followed up and encouraged me that it was going to come, and it did. So worth the wait! Best customer service out there!
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July 2023 by faridun mukhtorov
My first Rolex and first time in Wempe, but definitely not last thanks to Sam, he is a great person and sales rep!I was doubtful that can buy my first rolex submariner without waiting some years and was thinking of grey market, but Sam advised me to not go that route and helped me with the process.So glad I took his advice. Fast forward my patience paid off and Sam contacted me with great news! Much sooner than I expected, words can’t describe the excitement. The experience was unforgettable, Sam & Team went above and beyond with excellent customer service and professionalism. Definitely coming back for more watches and jewelry. Wempe earned a loyal customer!
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July 2023 by Dom Labruzzi
Bought a JLC Reverso last year. Had a great experience with my salesperson Lyndon Chan. Very professional and honest. I also want back a number of times just to talk about time piece’s and it is always a great conversation with all staff members as well.
