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October 2023 by Winifer S.
One of my favorite places to shop in NYC--great variety and quality to boot. I didn't utilize it enough when I lived near there, and now I come all the way down from the Bronx every time my food stamps come in.
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September 2023 by Mia D.
It's a well supplied store. I like the products, but I wish it wasn't always freezing cold in there so I can sho longer. The only complain is the squeezed juice section. The lady just disappears in the middle of the day, and my last smoothie tasted like powder.
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June 2023 by Paul W.
Probably more 4.5 because their prices are high for certain items, but the quality of the food and service is great. Their soups especially are amazing and very reasonably priced. Also, for the gentleman who gave them 1 star cause they charge for bags, that's literally the 2020 Bag Waste Reduction Law that applies to every NY super market and is to benefit the environment. It's a ridiculous and ignorant reason to rate a store 1 star.
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March 2023 by Dionne F.
It's not their fault: HEALTH FOOD IS EXPENSIVE. So despite Westerly's prices being a bit higher than Whole Food (note: I'm not sure this is entirely true, but it feels that way. I almost never shop at Whole Foods anymore, so I honestly wouldn't know) I'll take this friendly neighborhood market of Whole Paycheck any day. Here's why:Buy Local. This is a one of a kind healthy supermarket and we need to support our local establishments before they are swallowed up by these mega corporations. #eattherich Selection, selection, selection! Westerly has a great selection fresh produce (check out the mushrooms on this place), assorted deli items for everyone from vegans to carnivores, a bulk section that I actually think is better than Whole Foods for its variety, and a huge selection of vitamins and beauty care products. If your a health nut (said with nothing but love) you'd be hard pressed to not find what your looking for here.Customer service. There's always someone lingering near to help you with whatever you need.Music. They play the BEST MUSIC. Sometimes I get stuck in there for an additional 30 minutes cuz I can't stop grooving to the soundtrack.Broadway star spottings. As a member of the Broadway community (yeah, I've been on a few stages) I can tell you that if you are a theatre nerd and you want a sighting, you're bound to have one here. As one of the few late night grocery stores in the area, this is the spot we go to for our post-show snacks before heading home. Just don't be weird if you have a close encounter with one of your faves!Westerly, thank you for your many years of service to the community. We couldn't stay (or become) healthy without you!
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December 2022 by Edna M.
I freaking love this supermarket. I can always get kombucha, rice milk ice cream, quinoa cheddar chips, teas and so much more at one location.
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November 2022 by Katherine K.
I love this business. It's been a home away from home for years. The only reason I didn't give it a five star review is that I wish their prices were a little lower, generally speaking. BUT it is still the best little neighborhood market in town for all things innovative and organic; further, I love their friendly and respectful employees. Oh, and their homemade chicken noodle soup has been heaven sent, on multiple occasions. Yummy! Thanks & Blessings, Westerly! I cannot imagine Manhattan without you all. Peace & Gratitude, Rev. Katherine
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October 2022 by P L
They have a huge variety of stuff from grocery, snacks, body, face, hair products to supplements, essential oil, protein supplements, juice bar and a soup bar. They focus on having moreorganic, higher quality products and many natural ingredients focus products. Been in the neighborhood for many years, staff are very knowledgeable, give good product info and advise, friendly and courteous. For a single store business, their price may seem bit expensive on some items but in reality it isn’t. They also tends to have very good sale on rotation and some other goods are very well price. It sorta even out over all. Great soup bar. The have long business hours. Never be afraid of the crowd during peak hours or the lines. They are extremely efficient with the check out and moves very fast. I felt fine that everyone that works there are always really nice, and helpful.
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September 2022 by Wesley K.
Love Westerly's. Got some pretty good things here like their soups and matcha lemonade. Only thing I would beware if is asking for refunds, exchanges, and price adjustments. Based on their policy, I can tell they do not want to do that. If you want that service, go to Whole Foods. Westerly's is such a gem. The ready to eat soups are divine especially the beef stew. Can't say enough good things about them. Their signage can be a bit spotty though. I got shady vibes from them when I was reading their wordage regarding promotions. They try to sound smart, but it makes customers confused with their deals. Cashiers are nice, but efficient.
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August 2022 by Catherine A A.
The most incredible market in nyc! The produce department has superb, fresh vegetables and fruits. Incredibly well stocked, Clean, organized so wonderfully. Lovely helpful staff. They are the BEST!
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August 2022 by m mendel
Well good products just like on Amazon but no more smile just your money & that’s all
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April 2022 by Martin J.
The one star is because this store charges 18 cents for a bag and then adds another 5 cents as tax on the bag. It's one of my go-to stores for select organic specialty products, but it is so high-priced overall that I think adding an exhorbitant bag fee on top of everthing else is pure gouging. I try to always have my own bag, but sometimes I forget. Going forward, no bag, no shopping at Westerly.
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January 2022 by Kanene H.
FASLE ADVERTISING AND HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!I have been going to Westerly's and singing the praises of their services and products to friends and family for over 20 years, however the disrespect and incompetence is unforgivable. I was insulted, dismissed and if not for persistent articulation, was not going to get a refund. Management should be ashamed to treat customers this way.I was MOCKED, shamed and told I was rude, when really the ISSUE was false advertising and instead of apologizing and offering me a refund, they wanted to insult me and mock me in front of 15 employees (none who said anything) and 10 customers.I live across the street from Whole Foods in Harlem, but instead I go all the way downtown to support a local, small business. LOL not anymore. Why? When I can order organic food cheaper on vitacost.com or walk across the street to Whole Foods? Westerlys embarrased me and broke my heart. I've been taking my family and friends to Westerlys for 20 YEARS.I went to purchase Westerly's brand of purchase oregano oil. The sign says "2 for one, must buy two" I asked an attendant "If I only buy one would this be $16?" He said "yes". I saw bottles under the $31 and the $54 sizes. So I asked for clarity to ensure I was aware of exactly how much it would cost. I showed the Westerly's employee the size of the bottle.When I went got home, I noticed my groceries totaled $92.93 but when I added everything up - something was off. I didn't get a receipt but my items had stickers. I called the store that night and the response was "How do you know how much things are without a receipt." Which is condescending. I gave my name, number, and the transaction total. He said he would call in the morning -because office was closed.Around 2pm the next day they called - but I was working. I called back at 4pm - they said they needed more information - my credit card number. I asked why wasn't all this information collected when I initially contacted them. No response. And not exact on the charge despite me telling them based on banking statement. So I decided to take two buses and two trains after work to sort the issue. I called and told them all the info needed so I expected it to be ready when I arrived.With receipt in hand, management said I was not overcharged. He walked me over to the oregano oil, stating that if I don't buy 2, it's 20% off. But there is NO signage informing customers of that and also the $52 bottle was in the $31 section.I asked "should I be held responsible for vague advertising and employee misinformation"? He said he was not offering a refund of any kind.After I loudly but calmly stated that Westerly's has horrible customer service resulting in me being overcharged for over 5 minutes straight they finally relented - refunding me $15.99, however I am requesting an additional $11 since I was under the assumption the bottle was $31 and was charged for the $52 bottle. I also incurred paying taking transportation to clarify information that could have easily been handled on the phone.The staff dismissed me stating I've been a loyal customer for 20 years. "So, so, what does that mean?" They even stated "well, why don't you just buy the other bottle?" "Oh do you think we are stupid?" "You are rude!" It was humiliating. Two men berating me instead of taking responsibility. If I were a man they would not have talked to or treated me that way.It was RIDICULOUS.**The only reason why they gave me a refund was to shut me up, not based on error or principle.** But why??? How is that fair to people with a disability? To someone who lost their voice and comes to Westerlys for cough syrup? You have articulate demanding a refund for 5 minutes loudly before management shames you into "giving" you a refund????? SHAMEFUL Westerlys.Why would a grocery store competing with Whole Foods (and Amazon -the biggest company in the world) be this dismissive, rude and
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May 2021 by 548jamies
This is my neighborhood grocery store. They have a great selection - certain products are overpriced but overall a good experience. I have always found there to be way too many unhelpful employees that are more interested in hanging out then even pretending to look like they are doing anything. Well today is my last day visiting this store - was literally scolded when I went to grab something from the freezer - there was a caution may be slippery sign - which I was fully aware of but literally yelled at when I went to get something (and was told I could not grab a product) what a joke!!!!! being a small local grocery store you would think they would be a tad more eager for the business especially with whole foods down the street and delivery. They have lost a nearly daily customer!
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May 2021 by Domie12345
Racist staff.... if you black you should record all interactions going in the store. They accused me of stealing something I said I came in with but refused to check the camera to see if I had. The African manager / black guy always near the front is weird and a pervert they will eventually be sued or wind up on YouTube
