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January 2024 by Barbara Cooke
My go to place for organic produce and groceries (sometimes I cheat on them with Trader Joe’s, but come on). Their soups are amazing! Great Service. Try them
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December 2023 by Name name
Amulya would not give privacy ("no privacy you don't get") after I explained if anything else was needed, I would meet him in the front and ask. Amulya just stood there...I tend to like picking up groceries without being policed.Bhurat didn't address situation professionally insinuating I was stealing. After a manager instead of supervisor (ricky?) on a separate day mentioned to leave me be, as a good customer around around October 2023.Amulya Bhurat and another cashier guy in glasses ended up showing up on ~4-6/8 aisles I went to each time I put an item in store basket, while the other male cashier stared me down while I was deciding on an item.While this last bit is out of the left field, same stock associate who went to 3/3 aisles I walked down as I didn't add any items to stores shopping basket, explained to another associate something along the lines of 'boss said to follow her' while gesturing to meProducts decent but will be taking business elsewhere. Uncomfortable and unpleasant.
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December 2023 by Apiadve & Dionysius
Forgot the green pepper for my salad and reluctantly went back to get it (it really would not be the same without it). Was blessed by the store and their Christmas elf. Thank you Paul & helper.
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December 2023 by Michaela Palmer
Used to be my favorite place until today. Purchased some prepackaged food well within the “best by” sticker but found mold on it a 2 days later. Went back to the market as soon as I could (2 days after seeing the mold, 7 days within purchase) to see if I could get a replacement. I approached it very calmly but the cashier was raising his voice at me and being extremely rude, claiming it wasn’t within their policy of 7 days (seems like math wasn’t his strong suit) and that I should have come earlier. I explained that I had to work and tried to come as soon as a could, and that I wasn’t trying to finesse or steal anything, just get a replacement 6 dollar item. I didn’t expect confrontation and it was an extremely disheartening experience.
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December 2023 by Ryan Tyndall
Some good products in there but check the prices when you go to the register. I’ve caught them charging more than what is printed on the tag on the shelf. It’s also extremely expensive already, without the price fraud.
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October 2023 by Winifer S.
One of my favorite places to shop in NYC--great variety and quality to boot. I didn't utilize it enough when I lived near there, and now I come all the way down from the Bronx every time my food stamps come in.
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September 2023 by Mia D.
It's a well supplied store. I like the products, but I wish it wasn't always freezing cold in there so I can sho longer. The only complain is the squeezed juice section. The lady just disappears in the middle of the day, and my last smoothie tasted like powder.
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September 2023 by Damien Bassman
Westerly is my absolute favorite spot for healthy food in midtown. The daily soups are reliably delicious and satisfying and the shelves stocked with healthy groceries at a decent prices. I almost always find a new snack or product to try and end up adding to my regular shopping list. Here are photos of a few favorites I discovered in recent trips.
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September 2023 by wendy guity
Whenever they have a sale be prepared for the price to go up, way up, when the sale is complete. And after the next sale, the sale price will be higher than the previous regular price. Insanity. I haven't been to the store in about three months though I used to shop there roughly five to six nights a week because some of the workers there at night are fools. The register closest to the vitamin section would sometimes give me problems while I checked out and they would usually have to cancel the transaction and move my items or try again. This last visit I switched credit cards and the register was still not working. A worker took my card and studied the back of it. If he has an eidetic memory, he could be shopping with my card RIGHT now. Another worker took the card, it's an Old Navy Visa, and told me, "You can't use that here. That's a store card." It has VISA on it and it has the Visa logo on it for those who can't read. I left the items on the counter and left. They also have stupid sales policies. The Poland Spring sparkling waters have gone on sale and at the register only one would register the sale price while the others rang up the regular price. In asking the manager why this was happening I was told I had different flavored sparkling waters. Mind you the sign reflecting the sale did not specify that only one certain flavor was on sale. They would not honor their sign with no mention of flavor specifications. I just had one sale flavor and the rest were regular priced.Gristedes used to be 24 hours and then it closed at 11pm pre pandemic. Now I have no idea what time they close however them closing early makes Westerly more attractive because it closes at midnight every day except holidays. I buy my vitamins from CVS because they often have BUY ONE GET ONE FREE sales and have found another health food store for my other health food store needs.I don't care for ridiculous policy, exorbitant pricing and cashiers who mishandle credit cards and can't read so I've stopped shopping there and I've saved a bunch of money too.
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July 2023 by norrie
This place has been my favorite for 17 years until tonight. I noticed that a bathtub cleaning bottle with bleach I grabbed was leaking and I let them know. They became so defensive and told me it is not leaking by shaking a bottle as if I was dreaming. So I showed them where the leak comes from, which they finally admit, then they accused me I was not clear enough and asked me what I want… well it ruined my dress as pictured… so disappointed. This store has never been like this and it was always our local store… well used to be.
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July 2023 by Candace Garcia
This store has so many products. The selection is amazing. Some items are stocked fairly high so ask for help if you need it. Staff were very friendly and helpful. Many products had three or more options to choose from including an entire aisle of nut butters!
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June 2023 by Paul W.
Probably more 4.5 because their prices are high for certain items, but the quality of the food and service is great. Their soups especially are amazing and very reasonably priced. Also, for the gentleman who gave them 1 star cause they charge for bags, that's literally the 2020 Bag Waste Reduction Law that applies to every NY super market and is to benefit the environment. It's a ridiculous and ignorant reason to rate a store 1 star.
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June 2023 by K Harv
My friend Ms. Kramer went to your store two days ago and she was not feeling well. Hector, went above and beyond got her a chair, walked with her holding her hand around the store, and he made sure she got into her car. The next day she returned to the store to return a sleep item that did not work. Hector suggested a sleep supplement that she bought and it worked!!!!She told me that she has never received such wonderful service. Hector- you went above and beyond and I hope that this store appreciates how wonderful you are!!Thank you Hector!!!
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May 2023 by Nick Skyline
Shopper assistants are super rude. They used to have a nice team before. Now, no one on the floor is capable to help you. They have no knowledge of products. The worst is the guy close to the back doors, tall, with big muscles, and super arrogant. He bullies every client who dares to ask any questions. His demeanor is very aggressive. And he often disrespects customers and ridicules them. I'm giving 1 extra star for product selection only and kind stock people and cashiers. I used to shop few times a week. I don't go any longer. Bad manners from people I mention are outputting.
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April 2023 by Bernice Gordon
I have been buying all my supplements at Westerly for years for their prices, but more importantly with their very knowledgeable supplement sales people. Now, when my advancing age has become more challenging they have been able to provide and guide me with detailed information & supplements that have been amazingly effective. Big thanks!