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June 2023 by Janice Whayeon Lee
The employees seemed very annoyed that I came in to shop. Extremely rude and unprofessional. Inattentive to the point it was comical. Ex) I asked to check the price and they rung it up on the register, thinking I was buying all of them. When I told them I was just asking for the price they literally rolled their eyes at me lollll
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November 2022 by Lauren Scott
Have been a customer of wolford for their hosiery for years. Bought a $50 pair of hose last week and had an immediate run from the seam stitch upon putting them on. Took them back to the store today and was told they stand by their final sale policy and that because their products are quality checked that they wouldn’t do anything to rectify the problem. So buy at your own risk, and possibly their quality has dropped as I have never had this problem with their products before.
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October 2022 by Denorah Taylor B.
The Columbus circle location has the worst customer service Perhaps this is why there is never anyone in the store Rude Too bad I like the product
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May 2022 by Kristina B.
It started raining heavily today while out walking with a friend in the area so we decided to visit the mall and I had no idea they had a Wolford! I love the quality of their tights and gravitated towards a particularly sexy pair and decided to splurge and get them. The person who rang me up was very nice, reminded me the tights couldn't be returned because apparently quite a few people try to make returns when tights are classified as underwear and intimates so it's pretty gross to think of returning a pair. I remarked on how I have a pair that's last 10yrs without a tear or snag and she agreed that the quality of the tights is why the price points are pretty high. Can you live without shopping here? Sure! But if you don't mind spending as little as $55 and as much as $85 on a pair of soft, great quality tights, I personally think you won't regret it. Im saving my purchase for a special occasion...they're an after hours kind of wear *wink*
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April 2022 by Elizabeth L.
Absolutely terrible customer service. I was in the store once and used their courier service to deliver some items same day to my apartment. It was great. I called a few days ago to ask if they still offered this service and the woman I spoke to somehow at first had no idea what I was talking about and then when I explained that courier meant delivery she said yes they had it and asked what items I needed, and then said she'd call me back because she was with customers. I said no problem, and then never got a call back. I called the store about 3-4 more times throughout the day because it was somewhat of an emergency and no one even picked up the phone. So rude and unhelpful.
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November 2021 by Varvara Bogorodskaya
Needed tights, walked in cause I saw them in this store from outside, paid, left the store and figured that $50 is a little to much to pay for the regular pair of tights. Came back right away to return and they refused to take it saying that hosiery is final sale. Well, this information is nowhere to be found but on the receipt so you can discover it only AFTER you’ve already paid. Seems to me like they are breaking the law
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October 2020 by Fox E.
In order to move Wool-forward, I'm going to start only wearing and buying wool. What do you think of my plan. Despite the awful reviews, Wolford stockings are extremely sexy. Yes for sure they're expensive and for sure the service isn't always what it should be for a boutique type experience, but this is New York and it's not exactly the City of Brotherly Love - although neither is Philadelphia despite the advertising. It's just great to have a shop that sells these great old style sexy stockings, the likes of which I haven't seen very much in malls or shops for a long time. I'm happy to have them here for sure. And I like them a lot. And I certainly have to give them a good rating All Things Considered.
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February 2019 by Charles Fewell
Lovely boutique. Very helpful and friendly staff.
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January 2019 by Hibeh D.
Great product! Beautifully displayed merchandise. Vast selection of high end hosiery and undergarments. The customer service-not so much. The salesperson while knowledgeable, was unfriendly and for lack of a better term, snotty! I always find it interesting when sales staff who probably couldn't afford the merchandise they sell look down their noses at customers.
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December 2018 by Domi F
Love the clothing selection, especially the tights! They are so comfortable and soft. Samantha was extremely helpful and patient, be sure to see her when you visit!
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December 2018 by Hayley Kiriazi
Always a vibrant setting when I walk into the Columbus circle location. Samatha is very welcoming
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December 2018 by Joya Raha
Worst customer service. Terrible quality hosiery for exorbitant prices.
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December 2018 by Rae Lin
Nice place
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December 2018 by Angelina Cano
Their tights last forever!!
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December 2018 by G R.
Really pricey, really unfriendly, is this place for real? All I can say is I did like many of the items, but put off by the price, I know I can duplicate the style for less and not worry about going into cardiac arrest if I get a run in one of the stockings. Don't get me wrong, if I felt confident that the product would last perhaps then it would be worth it. If you have the money to blow, go for it.