PetSmart is the world's largest pet supply retailer, offering over 10,000 products for various pets including dogs, cats, birds, fish, and small animals. Customers appreciate the friendly staff and good selection of toys, food, and accessories. The convenient locations allow for easy shopping, and customers can order online for quick pickup. While some find prices a bit high, many are happy to return due to the quality and variety available. PetSmart has received praise for its exceptional customer service; one customer shared a positive experience when their pet needed urgent care, with the store covering vet bills. Grooming services are also well-received, with specific staff members noted for their skill and care, particularly for cats. Additionally, the store offers a warranty on fish, replacing a deceased fish without hassle. Overall, PetSmart is recognized for its great selection and helpful staff, making it a favorite destination for pet owners.
Got everything we needed on sale . The cashier was nice to remind me about the special points bonus going on and waited while I activated my offer on my app. Got me alot of point as our order was 100 I really appreciate that.
February 2026
Overall okay , mostly online order (curbside pickup) but stock is an issue and usually have items canceled and have to go in store or another store all together. They should give options for replacements
January 2026
Helpful and very happy employees Recommend for all your pet needs
