Empire Visionworks is a highly recommended optical retailer known for its friendly and professional staff. Customers appreciate the ease of booking appointments online, although some have noted to double-check if an appointment is telehealth. The quick, efficient service for eye exams and ordering glasses or contact lenses is frequently praised. Many reviews highlight the seamless experience from the initial appointment to insurance processing, often with full coverage for services. Empire Visionworks offers a wide selection of high-quality eyewear, including designer brands, and encourages regular eye exams for all ages. The positive experiences shared by families underscore the commitment to customer satisfaction at Empire Visionworks, with one customer noting that their visit took no longer than 10 minutes. Staff are described as friendly and helpful, with many stating that there was no waiting and that the service was top-notch. Overall, Empire Visionworks is recognized for its excellent service and knowledgeable team.
Great experience! Excellent customer service! I would highly recommend.
November 2025
Very friendly and professional employees. Patient and caring to my needs. Answered all questions and concerns. Paid total attention to me and let me know what was going on and what to expect. Did not wait long at any point.
November 2025
The actual humans were great. Appts are very limited and the remote exam system is glitchy at best. New phone system is non-existent if you need to reach someone to actually speak to. Sometimes 'better' just isn't
