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January 2024 by Kim O.
I've been having a troubling time with this office. The staff are very kind, however there has been many issues with my orders. My appointment was in November at which time I had ordered Trial Contacts and they said it would be either delivered to them or my home address. All of November and most of December passes. No calls and no deliveries.After Christmas I had called them to follow up and inquire if my contacts had arrived yet since they weren't delivered to my home. The staff said that they were delivered to their office last month (no one notified me of this), but they cannot locate them in the office. They had multiple staff searching in the back with no luck. The staff then said since they lost my contacts that they can order 2 trial contacts to make up for it. I agreed to this gingerly. They said that the contacts will arrive in one week.A week passes and I call them for a follow up, the staff reported that my contacts are on the delivery truck set to be delivered at 9pm and that they will call me the morning after. The morning after no one called. I called their office at 5pm yesterday and the staff reported "We don't have them it usually takes 2 weeks." I told them that the staff yesterday informed me that they were on a delivery truck for last night. The staff then stated "We have different tracking systems and sometimes they're not right."I am also waiting on a pair of glasses, but I had just ordered those last week so I know those take time, but it has been 2 months waiting for trial contacts.
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December 2023 by Debbie Braun
My husband and I and both my daughters go here. The process from booking appt online to coming in for an eye exam to ordering glasses/contacts was so easy and quick. The employees we worked with were all professional and knowledgeable; from the front desk clerks, to the techs, optometrist, to picking out and ordering the right pair of glasses and them running our insurance and getting us the best deal. I highly recommend them.
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December 2023 by Nita Churchill
The optometrist was wonderful she was quick and efficient. But once I went to pick out my frames nobody really even tried to help me. And the girl that took my order for my glasses was so fast like I was almost bothering her. I was trying to ask questions about my glasses and she was looking around the store paying attention at what everybody else was doing.
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October 2023 by Bam Bigz
My father… Who was getting the glasses, Iwas very happy altogether. He looks forward to when they come in. I’m sure the professionalism and care will be just as good as our first visit.
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October 2023 by Alex Mandarino
Wonderful experience here! Everyone was very friendly and professional. I will be coming back to this location all the time for all my eye ware needs.
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September 2023 by Bernadette Schinn
Wonderful experience! Quickly scheduled the appointment on the phone with my preferred doctor (as suggested by my husband whom this doctor had seen previously-and whom he really liked). A very thorough exam and clear explanation of results followed. A very professional setting, exam, and doctor. Very pleased overall. Our family will definitely continue returning to this office.
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September 2023 by Stacey A
Everyone working here was wonderful. Patient, thorough, and kind; they made a process I normally dread, quick and easy. The associate who helped me actually buy my glasses went above and beyond while working with me as well. I would come back here any time.
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September 2023 by Tina Brand
Quick and easy. Reasonably priced. Now just waiting for glasses. Told it should take two weeks or less.
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August 2023 by J “Brent” Harris
I recently moved to the Liverpool/North Syracuse area and needed an updated eye exam. Appointment availability was readily available, front office staff was courteous and friendly. The vision tech was professional, explaining all the pre doctor visit testing that she was performing. Tara, the eye doctor performed a very thorough eye exam, was very friendly and accommodating and explained all of her findings in a way that was easy to understand and educated me on her findings, while answering any questions that I had. Eric was extremely knowledgeable as well as friendly in assisting me with selecting frames. Very pleased with the entire experience at Empire Visionworks.
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August 2023 by Katie Harmon
90% of the people there were WAY nice. The doctor was great. The people at the front desk were great. While I was trying to check in (there was a delay), there was another customer next to me at the other station. There were four people trying to do something on the computer to get the customer checked out. One of the employees (later found out she was one of the optometrists) was super rude to her fellow co-workers. She was condescending to them and short. I was taken aback at how rude she was. Then she was rude to the person next to me who couldn't afford her contacts. I was appalled at how she talked to the other customer. When she met with me after I picked out my glasses, she was really nice and sweet as pie. It was a 180. If I were the person in charge I would put her on IP or fire her. It seemed like she made the other employees uncomfortable and she seems hard to work with.
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August 2023 by Diane Roberts
I will leave a better review with a picture when my glasses come in! My visit was very pleasant and it didn’t take long at all! The whole process of picking out frames and buying them went well!
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July 2023 by Dianne L
Visionworks is a very professional & caring company. They filled my prescription perfectly!!
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July 2023 by Susan Dionne
Visionworks checked my insurance to make sure they took it...Then set me up for a quick apt. The apt went smooth, friendly, polite, and they took time to test and ask questions..very pleased with everyone there, great atmosphere.
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June 2023 by Sherry Golden
I was very happy with the service given on Saturday . Every employee was very professional and helpful my time was very well spent now I'm just waiting for the glasses to come in. From the person that checked me in all the way through to the doctor and the person that assisted me and cashing me out was extremely very pleasant.
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June 2023 by Rae Ann Kilian
Was greeted with a smile from the desk. Very helpful. Checking out was a smooth process.
