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“Vetco and store staff were very helpful and supportive; this was first-time getting shots at Petco. I do shop here frequently and love that I am greeted at the door.”
“Missy is a great groomer and knows how to make my cat feel comfortable during a grooming session. The staff are also very helpful and knowledgeable about the food they are selling. I will continue to shop here instead of going to PetSmart or Petco.”
“Kaitlyn at Kloud K9 is awesome! From food to collars to kennels, she can help with everything dog related!! Friendly, knowledgeable, and just fun to talk to! I highly recommend her amazing store!!”
“Such a wonderful small business! The owners are incredibly kind and knowledgeable. The store features an array of unique toys and other pet essentials. I recently bought my two golden girls a new harness and they love it, walks have never been easier!”
“Stan and his team have been great working with me from the start of the process until we got our fence installed this week. They answered all of my questions and more to help me be comfortable with the product. If you’re looking for an American brand, great customer service (with a real person that answers the phone), I highly suggest Syracuse Dog Fence. Although the fence was just installed this week and our dog is not fully trained yet, it seems to be working seamlessly so far.
If you’re debating between an underground wire fence like this and one of the cheaper GPS collars, we went with this for a couple reasons. 1) The lifetime warranty for PetStop packages. 2) Customer Service. 3) The batteries and software of these devices will not all the sudden die on you once you’re outside the 1 year warranty that the GPS collars have.”
“Not all locations sell Propane, but the Cicero location does.Propane cylinder refills are inexpensive. Friendly and fast service. These folks know what they are doing.”
11AM - 5PM
8097 US-11, Cicero
Pet Stores
“Love coming to acks for feeders and supplies. Been eyeing a pac man frog for a bit but I like to stop by to check out the new animals as well. Very friendly and helpful willing to go out of their way to make sure you get what you need even if they don’t carry it.”
“It's hard to believe my last review was a year ago. Well here I am again leaving a 5 star review for the same employee that assisted me last year. Thank you Stacy for your professionalism, patience & top notch customer service. I Love to shop this store, clean, organized & many items to choose from. Love it!!! ?????”
10AM - 7PM
3401 Erie Blvd E, Dewitt
Pet Stores
“Steph at the salon groomed my Australian Shepard and did an outstanding job! I had specific requests that she followed to the letter, and my girl was happy, clean, and beautifully brushed. Highly recommend Steph!”
“We went during walk-in afternoon hours to have our Golden Retriever's nails trimmed and his anal glands expressed. Staff was professional, attentive, and helpful. Virtually no wait.”
“Been coming to Storybook Wags N Whiskers for years and purchasing birthday cakes for our dogs.Nothing but excellence every time, delivering quality and great customer service over and over.”
10AM - 7PM
3865 NY-31, Liverpool
Pet Stores
“Our two dogs. Precious and Micah, received the full grooming package and looked great. Nice job Petsmart! Thank you. Update: Brought dogs in again in May 2026...another fine job of grooming by the PetSmart crew. Thank you.”
“I had the most pleasant experience with these people that came in from Rochester, both the attendees and the veterinarian doctor. They were very good with my one-year-old cats and I look forward to going back.”
“Went to the Erie blvd store for the first time for cohesive bandages for my dogs tail as he is suffering from hot spots and allergies. Spoke with Erik at checkout who was very friendly and helpful. Gave me other suggestions as far as shampoos and discussed different types of foods that may affect my dogs allergies. Very knowledgeable. Highly recommend this store. Great products.”
10AM - 6PM
7954 Brewerton Rd Unit 400, Cicero
Pet Stores
“I wish they had more large cat canned food varieties. I love to bring donations to this store. Also, the buy online-pickup in store is great and they will carry heavy items out to your car. Great customer service.”
10AM - 7PM
3553 Genesee St, Syracuse
Pet Stores
“After a lot of mix ups with my express reservation, Sarah did an outstanding job with Faegin. She was very kind to him as we were leaving. We will ask for her next time.”
“Employees are (friendly)approachable if need any assistance, respectful and very knowledgeable about their store and products. This place has all kinds of farm equipment, yard supplies like soil,wood,animals foods of all kinds,this is a must go to store and prices doesn't seem bad at all,ask for stephen or Rachelle very professional employees.”
“From the start of the process to the end the staff were amazing. They informed me of all things i asked about Liam. When he got hurt they even took him in and stitched him up when I couldn’t find a vet for him. I couldn’t ask for a better group of people to adopt from.”
10AM - 6PM
3150 Erie Blvd E, Syracuse
Pet Stores
“I recently brought my cat here for his annual vaccinations. Although we were twenty minutes late because my cat resisted going into the carrier, they still accepted us (it wasn’t very crowded on a Tuesday). Everyone was so helpful including the check-in lady and the vet. They answered all of my questions. It was a quick visit and cost me only slightly over a hundred bucks.”
“This location is great. All of the employees are very nice and willing to help. The new manager has made this location even better and he has no problem taking 10 or 15 minutes of his time to explain something to you. The new garden center is beautiful and not packed full of stuff no one wants like other places. Always have a great selection of chicken and ducks as well as great seasonal products.”
“Went to get something for our puppy yorkie who had a bad itch, she’s not an outside dog, so not knowing what it was, went to petco to see why she had such a bad itch and hot spot. And Lisa was very knowledgeable and extremely helpful, said it was either a change of food for her to get an allergic reaction- came out her way to answer all my questions and able to help me choose the best option. Ty LISA ! Good to know about her allergies.”
“Had a abandoned cat and submitted a form online, Emily called me within an hour and was so kind. We brought the cat right over so grateful for the kindness of her and the other ladies in the office! Would recommend”
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“Sweet, funny animal lovers who deserve our local support. Get one or two of the things Chewey ships to your house thru these folks, go to the store and pet the in store therapy pup. Really guys - support this local pet store. You won't regret it”