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July 2024 by Kyle Ludden
Girl at the front answers the phone with What nothing more just what awful service
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June 2024 by Arrendle
I have been going to the CVS in Olean, NY on Union street since we moved to the area about 2 years ago. The employees here have been consistently helpful, knowledgeable, and efficient. I regularly go to pick up medications and the pharmacy staff frequently ensure that I pay the minimum based on when I pick up the medications and my insurance. I feel like they are really paying attention for me.
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May 2024 by S Y
Excellent customer service and great prices
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April 2024 by Lori Hoak
Phone system is ridiculous!! Can’t get ahold of a real person, left several messages and they never called me back!!
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November 2023 by Bombluv69 23
Very helpful
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November 2023 by Jesse Watson
Very rude. Manager seemed to take pleasure in telling me I had the wrong Medicare card. Store also wasn’t open at 8:00 and she decided to leave me waiting at the front desk to show a coworker where something was even though he said it was fine and to take care of me first
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October 2023 by Mary Wenke
The Pharmacy automation answering service is absolutely infuriating. When a person needs to speak to someone in the Pharmacy, you have to leave your number and pray that they call you back in 2 hours. Who does that? CVS, that's who. My time is valuable and waiting around for someone to call me back, is not providing good service. How does one know the name of the prescription the doctor ordered for you over the phone. How can I check to see if the order is there for me to pick up, when I don't know the name of it. I need to speak with someone. OH, EXCUSE ME. THERE ISN'T ANYONE I CAN TALK TO. JUST LEAVE A NUMBER!!! Countless times I have had to stand in line to pick up a prescription and only find they hadn't filled it. Said it was the doctors fault. Drove several times to the doctors office to find out why the prescriptions weren't sent. Doctors office verified that it was sent. CVS Pharmacy just didn't fill it!!! I have put up with this way too long. I'm finding another Pharmacy that cares about their customers, their health and answers their phone when I have a question. I am not alone in my feelings regarding this Pharmacy. I spoken with many other customers that share the same experiences. If I could rate this review any lower, I would have. CVS, I leave this negative review in hope that you see it as an opportunity to better your services. Don't just regard your customers as a "PHONE NUMBER", but as a person seeking answers to their questions they might have.
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August 2023 by Aslan
I honestly wouldn’t bother calling unless you want to wait 30+ minutes to get someone on the phone. Not employees fault they’re understaffed but if you’re trying to get any questions or concerns answered you’re better off just going there in person. Inconvenient for those that live a 20+ min drive away from a pharmacy.
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August 2023 by Z
I honestly wouldn’t bother calling unless you want to wait 30+ minutes to get someone on the phone. Not employees fault they’re understaffed but if you’re trying to get any questions or concerns answered you’re better off just going there in person. Inconvenient for those that live a 20+ min drive away from a pharmacy.
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August 2023 by Aslan W
I honestly wouldn’t bother calling unless you want to wait 30+ minutes to get someone on the phone. Not employees fault they’re understaffed but if you’re trying to get any questions or concerns answered you’re better off just going there in person. Inconvenient for those that live a 20+ min drive away from a pharmacy.
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August 2023 by Richard Phinney
The pharmacy is pathetically understaffed. I’ve tried calling with questions on numerous occasions and after sitting on hold for 30+ minutes just give up. Drive thru window is constantly closed due to lack of staffing. When you do go inside you stand to wait in line. Other than that the store seems well stocked clean and orderly.
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July 2023 by Judy Jakes - Speckman
As always, CVS is my go to! No matter where I travel in the US, they have longer hours and can easily work with the pharmacy wherever I'm traveling. Good stock, clean store and fantastic employees at both the pharmacy and front end. I've been there customer for decades.
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July 2023 by Dana Commons
Go somewhere else, this place does not 'care' - the star
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July 2023 by Rick Phillips
Should've read the reviews before stopping in here. We travel the US, and this is the worst CVS that I've ever been in. The manager sets the tone for being rude and dismissive to customers. Bathrooms can not be accessed if needed. So basically, they act like you are inconveniencing them if you do anything other than shop and do self check out. Great business model if you're looking to shut down. Olean deserves better.
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July 2023 by Allison Thomas
They wouldn't give me change for a $20 that I had just drawn out of the ATM there because apparently it will "mess up their drawer." Stupid.
