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November 2023 by Jesse Watson
Very rude. Manager seemed to take pleasure in telling me I had the wrong Medicare card. Store also wasn’t open at 8:00 and she decided to leave me waiting at the front desk to show a coworker where something was even though he said it was fine and to take care of me first
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October 2023 by Mary Wenke
The Pharmacy automation answering service is absolutely infuriating. When a person needs to speak to someone in the Pharmacy, you have to leave your number and pray that they call you back in 2 hours. Who does that? CVS, that's who. My time is valuable and waiting around for someone to call me back, is not providing good service. How does one know the name of the prescription the doctor ordered for you over the phone. How can I check to see if the order is there for me to pick up, when I don't know the name of it. I need to speak with someone. OH, EXCUSE ME. THERE ISN'T ANYONE I CAN TALK TO. JUST LEAVE A NUMBER!!! Countless times I have had to stand in line to pick up a prescription and only find they hadn't filled it. Said it was the doctors fault. Drove several times to the doctors office to find out why the prescriptions weren't sent. Doctors office verified that it was sent. CVS Pharmacy just didn't fill it!!! I have put up with this way too long. I'm finding another Pharmacy that cares about their customers, their health and answers their phone when I have a question. I am not alone in my feelings regarding this Pharmacy. I spoken with many other customers that share the same experiences. If I could rate this review any lower, I would have. CVS, I leave this negative review in hope that you see it as an opportunity to better your services. Don't just regard your customers as a "PHONE NUMBER", but as a person seeking answers to their questions they might have.
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August 2023 by Z
I honestly wouldn’t bother calling unless you want to wait 30+ minutes to get someone on the phone. Not employees fault they’re understaffed but if you’re trying to get any questions or concerns answered you’re better off just going there in person. Inconvenient for those that live a 20+ min drive away from a pharmacy.
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August 2023 by Aslan W
I honestly wouldn’t bother calling unless you want to wait 30+ minutes to get someone on the phone. Not employees fault they’re understaffed but if you’re trying to get any questions or concerns answered you’re better off just going there in person. Inconvenient for those that live a 20+ min drive away from a pharmacy.
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August 2023 by Richard Phinney
The pharmacy is pathetically understaffed. I’ve tried calling with questions on numerous occasions and after sitting on hold for 30+ minutes just give up. Drive thru window is constantly closed due to lack of staffing. When you do go inside you stand to wait in line. Other than that the store seems well stocked clean and orderly.
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July 2023 by Rick Phillips
Should've read the reviews before stopping in here. We travel the US, and this is the worst CVS that I've ever been in. The manager sets the tone for being rude and dismissive to customers. Bathrooms can not be accessed if needed. So basically, they act like you are inconveniencing them if you do anything other than shop and do self check out. Great business model if you're looking to shut down. Olean deserves better.
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July 2023 by Allison Thomas
They wouldn't give me change for a $20 that I had just drawn out of the ATM there because apparently it will "mess up their drawer." Stupid.
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July 2023 by K Robar
For Thursday July 6, 2023The very pleasant pharmacy tech who retrieved my orders , the very busy but very helpful pharmacist....great ? ? ?Everything.Thank you.Why doesn't CVS simply have a national department ( separate phone number and staff type thing) where people can answer theGazillion pharmacy phone calls?And disseminate information to customers?That would help all pharmacy staff pay better attention to their extremely important tasks and utilize their time more efficiently, I would think.And especially when some locations are so short staffed. I'm no expert. It's apparently an issue if you read comments etc ..
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May 2023 by Brooke Thorne
I have been with olean CVS for 10 years. It used to be just fine until a couple years ago. You can no longer call and speak with pharmacy staff- they make you leave a voicemail to be called back. 50% of the time i get a call back after 20 minutes. Other times I get no call back. This alone is making me switch to another pharmacy. Even when you were able to call in, you would be on hold for 20 min or more. One time I complained about it, and i was just told- 20min? Thats good for us. I am over frustrated with their services. The inability to speak with someone finally made me switch. It is a shame- the staff were friendly when you came in the store.
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May 2023 by Kristian J Patterson
Poor customer service in the pharmacy. Don't use Doordash for your Meds you will be waiting quite sometime if your more than 3 miles away from CVS who only pays 3.25 and no tip on every order I personally would not shop at this over priced store. I have zero tolerance for Ignorant female managers and employees etc.
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May 2023 by Avalon Decker
It takes the pharmacy at least 20 minutes to answer the phone. They are under staffed and slow.
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April 2023 by Brooke Schnell
I have been with olean CVS for 10 years. It used to be just fine until a couple years ago. You can no longer call and speak with pharmacy staff- they make you leave a voicemail to be called back. 50% of the time i get a call back after 20 minutes. Other times I get no call back. This alone is making me switch to another pharmacy. Even when you were able to call in, you would be on hold for 20 min or more. One time I complained about it, and i was just told- 20min? Thats good for us. I am over frustrated with their services. The inability to speak with someone finally made me switch. It is a shame- the staff were friendly when you came in the store.
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April 2023 by Autum Wagner
First they didn't have my sons prescription in stock and had to order it, thats fine. So I got a couple days worth somewhere else. The doctor doubled my sons dose so I needed more and the doctor told me to get the script from cvs that I never got because they had to order the prescription. I go to get it and cvs tells me I can't get it because I already got the script somewhere else. So I call the doctor to have them send a new one and cvs says it doesn't matter if they get a new script from a MEDICAL DOCTOR, I already got the script from another pharmacy so they refused to fill the script that was prescribed by a MEDICAL. DOCOTOR. FROM. THE. HOSPITAL..... do better cvs!!!!!!!!!!Needless to say I switched pharmacies after this.
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April 2023 by Pamina Abkowitz
Great CVS location! Wonderful associates, very helpful and they all try to find savings every time I go!
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March 2023 by Kyle Cleveland
Drive through is always closed line is usually long inside and now they don't have a public bathroom they used to
