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November 2023 by Briana Nichole
My husband and I bought a 2024 Kia Seltos and we love it! Nora was the BEST salesperson and couldn’t have asked for a better experience. Everyday we find something new to love about our new car, and recommend Paul Brown to anyone looking for a new car!
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July 2023 by Mike and Beth Burton
My Kia threw an engine code that required a dealer to service all while camping in nearby Allegany. I'm two hours from home, this is the closest dealer. Told customer service of my situation. The reply, "I don't have any appointments for even oil changes for two weeks out. You can tow it here, but don't call me up in 10 days wondering why I haven't looked at your car." -- While I appreciate the honesty upfront (the reason for two stars instead of one)... The inability for what I would constitute a more emergency situation (an undrivable vehicle in limp mode) to be looked at in a few days is not acceptable. Paid an expensive tow to have it towed back to a Rochester dealer. Vehicle repaired in two days. (They too were booking out a while, but had emergency slots for situations like this... Something Paul Brown Kia in Olean did not)
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March 2023 by Mary Campbell
Jim and his team were exceptional in taking care of my husband and I on the purchase of our first new car. We were so thankful for the ease of process, kind staff, and willingness to work with us. You won’t want to go anywhere else for your car needs!
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March 2023 by Kassidy Hurler
Brandi & Mary were great, very friendly hard working staff. Nice environment and sold me my dream car!
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February 2023 by Justus Ertell
Brandi was my sales person and she did an excellent job. She was there for me every time I needed her to be. She was a great advocate as well. Thank you Brandi for all you did I really do appreciate everything!!
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February 2023 by Mickey Spak
Cheryl did a great job with us and the delivery of our new Kia Forte.
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February 2023 by John Crosby
Couldn’t ask for better service. Dropped the car off for a recall inspection. They got it done quickly, and when I came back to pick it up, they had not only washed it, they vacuumed and shampooed the interior!
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January 2023 by Jack Jurus
After searching for a specific new Forte GT-Line, I found the exact one I wanted at Paul Brown Kia. I worked with Nora Warrior who was by far the kindest and most helpful car sales woman I've had the pleasure of meeting. She excelled with exceptional customer service, quick replies to my questions, an easy and stress free time at the dealership and a thorough explanation of what the car offered. I'm from upstate so the drive was about 110 miles which couldn't have been any more worth it. I've worked with over 30 dealerships and can honestly say she was a breath of fresh air compared to what I've experienced elsewhere. If you're considering purchasing a new car from Paul Brown Motors, ask for Nora, she's incredible!!
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September 2022 by Art Johnnyjohn
Stopped by to have my oil changed and state inspection done. Service was the best as well as the prices too. While I waited, I wander around the lot and looked at all the great deals on the new and used vehicles there. If I were in the market for a newer model, I would go here first.
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August 2022 by Rhonda Geyer
Jason worked with me and kept me updated on my car. It came in today and he sat and went over on how my car would operate and what each feature does. He was very knowledgeable and there wasn’t many questions that needed answering.
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August 2021 by Anthony Scorsone
One of the best dealerships in the area! I live in coudersport and I won’t mention names,but they are crooks and don’t treat you good unless you have money, atleast at Paul brown they don’t judge and they treat you with respect and get you in to somthing no matter what! They have my buisness for life!
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July 2021 by Rebecca Howard
So my name is Bobbie Joy. I wrote a couple of bad reviews for Paul brown after I purchased a vehicle I started having all kinds of issues serious ones. Long story short I felt like I was being put off and not taken seriously when I contacted them a couple of times. So I stopped contacting them. So my warning lights came in and they saw my post and contacted me immediately wanting to help. It ended up being chewed wires under the car they said a rodent had gotten in and ate th
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July 2021 by Ashley
Nora Warrior was such a great help with shopping for my car. I knew exactly what I wanted and she went above and beyond to make sure I got exactly what I wanted
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June 2021 by Tyler Pierotti
I would buy a vehicle from Paul Brown Kia again. Josh Lundy was great to work with, professional and responsive. He was patient with me and we were able to set everything up via text. When it was time for delivery, I was in and out in an hour as requested. Thanks Josh!
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June 2021 by Donnie Anderson
I highly recommend this dealership,Staff is friendly and hard working.They go above and beyond to make sure your happy. I’m not one to leave comments but they really deserve it. Josh and his finance partner made a dream come true for me. Thanks
