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October 2024 by Laura Manners
I would not have spectrum as my mobile provider for anything. My 77-year-old brother just went there for help after he bought a phone two days ago and the guy was rude. He did come and apologize, but that doesn’t make up for what he did. I tried to call spectrum to get the number for the store and they can’t give it to me. There is no way I would ever use spectrum for my mobile
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October 2024 by Brandy Hirt
ABSOLUTELY THE WORST QUALITY OF CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE. THEY HAD PEOPLE WAITING IN LINE FOR HOURS WHILE THEY HAD NO CONSIDERATION FOR THE CUSTOMERS WAITING.THE MOST UNPROFESSIONAL THING I HAVE EVER SEEN AT THE OLEAN NY OFFICE!!!!!!
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September 2024 by Thomas W
Levi’s customer service skills are unparalleled
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April 2024 by Scott Lunn
Myself and my wife have spectrum service our phones are paid off mine broke I tried to call the company I hear this go to the store and they will give you a upgrade. I even paid for a upgrade, when we get there to the store I got a total different story.they were rude disrespectful.I never did get a phone I had to use a old phone I have and switch SIM cards.
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March 2024 by Randi Micklich
Went into store to return extra cable boxes and get rid of our movie channels - we kept one box and have internet thru spectrum & have for years. We came home to no TV & no internet. The associate at spectrum wiped out all of our services. After two + hours on phone with spectrum we do have TV back & hoping for internet tomorrow. That associate shouldn't be doing the job he is doing. Don't know if he needs to be retrained or reassigned or let go. *Beware*
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January 2024 by Makennah M
Overpriced & predatory sales tactics. Dropped service and tried to keep me on the phone for a half hour arguing with me & not wanting to cancel things. Sent a guy to my house in a random vehicle at 7pm (already dark out) on a Monday to try to sell me Spectrum - as a woman living alone this is concerning… still constantly spam me with mail despite me requesting numerous times to take me off their list.
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December 2023 by Nukolus Jurenko
I was at the spectrum store today to see why my bill is so high and it seems like the person I was talking to couldn’t understand me
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September 2023 by Mark Pitts
Ready to help , if you need it!
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August 2023 by Ashley B
Another place where there are not enough employees. A line out the door and not their faults.
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June 2023 by Ron DeMattio
Just spent an hour online going in circles, then in a chat with 2 different people. NOt happy, We got the internet assist since we're retired and low income. Our internet speed dropped to 30mbps, but at night, it drops to 2-3mbps. So we can't watch movies without freezes and buffering. I TRIED to find out about an upgrade in speed and the chat rep offered 300mbps for $80? mo! For internet only. That's Bull. We see ads all the time for higher speeds for less than that, including a modem and antivirus software. If I try to find out what you offer for that price, I get asked for our address, which gets 'you already have service' and won't show rates. I'm about to call that complaint #. The chat ended with rudeness, with the person giving the same offer, then offering to call me to explain it. I said that's rude, since they were already repeating it. I hate being treated like 'you're lucky we're giving you a minimum BELOW what we offer anyone else"...at taxpayer expense
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March 2023 by Frank Lucas
This place is a total ripoff, not the store but the company, as a internet provider. You pay $80 a month for internet they can’t even keep working most of the time. I can’t wait til impact internet gets their kinks worked out cause I will be switching to them. $80 for this garbage service, I must be insane
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February 2023 by The_5th_Element_Cannabis_Company
This place is a total ripoff, not the store but the company, as a internet provider. You pay $80 a month for internet they can’t even keep working most of the time. I can’t wait til impact internet gets their kinks worked out cause I will be switching to them. $80 for this garbage service, I must be insane
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February 2023 by Sam Hoffman
Staff was helpful explaining everything and not trying to force anything unaffordable
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January 2023 by Bri B (Briezy)
I went to the spectrum store to talk about how my service had been slow lately and I met the sales associate Shane who was incredibly helpful in getting us a new modem and router and I have to say I really have seen a difference in our internet service since changing our router and modem I was pleased that he didn't try to push us into upgrading service or spending extra money beyond what was necessary so definitely would recommend this place and this associate
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November 2022 by Jeffry “Scout” Kayes
Awesome store and great service!
