Community Bank, N.A. is a local financial institution that has received mixed reviews from customers. While some customers have had negative experiences with rude and arrogant staff at certain branches, others have praised the exceptional customer service provided by the team at the West End Oneonta location. One customer, Mr. and Mrs. Burgess, had a particularly positive experience with Cherri, a staff member at the West End Oneonta branch. The Burgesses had previously faced challenges setting up a joint account at other Community Bank locations, but Cherri was able to resolve their issues efficiently and with great care. She was described as attentive, helpful, and kind, even going the extra mile to ensure the Burgesses had access to their account and received new checks with the updated last name. The Burgesses were highly satisfied with Cherri's professionalism and the overall service they received. In contrast, another customer noted that the staff at the Southside branch were "arrogant, curt, and nasty" in comparison to the "really nice people" at the other branch. This customer, who was new to the area and used to a larger bank like Chase, found the staff at the Southside branch to be snobbish and lacking in customer service, with the exception of a new teller who provided a more positive experience. Overall, Community Bank, N.A. seems to offer a mixed bag of experiences, with the West End Oneonta branch and staff like Cherri providing excellent customer service, while other locations and employees may fall short in meeting customer expectations.
