NBT Bank provides superior banking services through dedicated staff, focusing on relationship building and personalized solutions. The staff is consistently cheerful and helpful, with tellers willing to assist customers who have identification. Services include local decision making, account management, notary services, and conversations with financial brokers. Convenient options are offered like Enhanced Deposit ATMs, a robust mobile banking platform with mobile deposits, and cashless payment methods. The bank has a long-standing commitment to its community and customers, with many reporting wonderful, personal service over decades. Some customers express concerns over the bank's ESG policies. Overall, it is known for its convenient services and strong personal touch.
My wife's review of this NBT branch sums up the standard of service one would receive. We filed a complaint with CFPB. (I see NBT's response is their standard generic reply)
December 2023
Always cheerful staff when you go inside. The tellers are always willing to look up account information in case you forget yours as long as you have ID. There is an ATM located on the outside of the building. You can get items notarized as well as carry on conversations with financial brokers
October 2023
The most uncaring folks to do business with or to work for… Did
