Runner's Roost is a business with a well-known reputation throughout Western New York, priding itself on outstanding customer service for more than four decades. It offers a vast selection of footwear for the entire family, from running shoes to UGGs.
Many customers report great and helpful customer service, with staff described as kind, patient, and educated. They are noted for going above and beyond, even helping with issues beyond standard return periods and working to address specific foot problems. This care leads customers to highly recommend the store and plan to return for future purchases. The products also receive praise, with shoes maintaining comfort over many months.
However, some feedback indicates the staff aren't always super friendly and helpful, and the feeling isn't always welcoming for those trying to discover new shoes. Overall, Runner's Roost is recognized for its long-standing service and selection, with many positive experiences highlighting helpful associates and quality footwear.
Great place! If you have foot,knee,ankle,back issues this place will find you the right shoes. George spent so much time finding my daughter the right running shoes. Made a big difference.
July 2026
I have had very good purchase experiences here! Yesterday George was very helpful assisting me select new shoes that were the best for my needs.
May 2026
Great experience! Friendly service. Very knowledgeable employees. Foot scanner to get you the correct shoe.
