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October 2023 by Hannah T.
Bought a used car about a week ago, almost perfect condition.Candice was great, but the detailers here suck! had them do it twice and it was still bad! at least it was a free detailing i guess.
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September 2023 by Mark Barton
Typical. Brought in my CX-30 for 10,000 mile check up. Tyler greeted me with all the cheeriness of a rock. I identified myself and there was paperwork waiting for me indicating that my online request for an appointment had actually worked (not true for Northtown). Tyler indicated that the tech (Joe Holdsworth) would be through in about an hour. It was 90 minutes to have tires rotated and oil changed. The cost was $100. The only reason that I went there is that there is some pitter-pat in the warranty about work being completed by Mazda. Overall, they were okay.
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September 2023 by Ron Grimaldi
Cx-50 Purchased in May. Unfortunately every time there is a heavy rainfall it will leak down the passenger side wall near the trunk of the vehicle. Towne has tried to locate and repair twice with no success. No resolution at this point in time to this issue. I am not pleased with how this matter is being handled by Towne Mazda to this point.
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August 2023 by Sarah M.
Bought my SUV from Towne about 8 years ago and have all my car maintenance done at their service center. I used their online scheduling option to set up an appt for my brakes to be looked at. Received text messages to remind me of my appointment - really like this service! Dropped my car off and later that day received a text with a full video of what was found with my brakes and other issues discovered. Having the video and the service tech describing what the issues are is a great addition to the already wonderful customer service I receive at Towne. The Service tech communicated with me the progress and was courteous and thorough. I highly recommend the service center here! And when Im ready to buy another car, it will be thru Towne.
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August 2023 by Zaynah Bankston
Please be very cautious when dealing with this location. Take a mechanic with you if looking at a car . I bought a car in February and remember looking at the brakes wondering why they look rusty when the I was told brand new brakes were put on by the sales person.. He said it would go away with time .. I trusted . Come to find out they never put new brakes on and 5 months later I’m told I need all new brakes after having the car for 4 months , barely put any miles on . I should have asked more questions and paid more attention to the car I was buying with it being my first time . If you’re thinking about buying your first car here … just be careful.
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August 2023 by shawn orourke
Thank you Towne Mazda and JIm Markwardt . Very pleasant buying experience and Jim was fantastic. Great people and Great dealership .
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June 2023 by Adam Johnston
Bought a 2023 Mazda Cx5 Carbon Edition. Back in April when took delivery of the vehicle it wasn’t washed correctly and scratches on piano trim near the shifter and near the fuse box panel. Left a review manager said to drop it off to be rewatched however scratches are still there.
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June 2023 by Malavika Anuroop
We worked with Kyle Keppler to lease Mazda 3. The best customer experience we have ever had. I was at mazda for a service of my older car, and simply wanted to check the deals for their car. Even though i was planning to go for a completely different manufacturer, i ended up leasing one from Mazda the same day. Kyle was very helpful in working out a plan that fit perfectly for us, he was very transparent and we had no second thoughts about the decision. Would highly recommend Kyle if you are planning to do sales with them.
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April 2023 by Jayne S.
The salesperson Ryan should find a new profession! So bad! Thanks for making me feel bad!
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April 2023 by Abid Ali
I worked with Sam to secure a deal for the car. This was an out of state deal but Sam was professional, communicative, and honest throughout the process. Thank you Sam!
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January 2023 by M L
I went to Towne Mazda to purchase a new Mazda and I met a very professional young salesman name Kyle . Kyle informed me that they didn’t have the new vehicle I was looking for on the lot but he would actually hold the vehicle I was looking for without a deposit he actually insisted that I didn’t leave a deposit I was quite amazed by this gesture and I instantly new at this point he was a guy I could trust it’s not often you find honest salesman like him so I want to thank Kyle for his Honesty and for not being a pushy salesman and I would highly recommend Kyle and Towne Mazda based on my experience at this dealership.
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July 2022 by Alystar De Ingeniis
I worked with Kyle Keppler and honestly had the absolute best experience buying from him. I hate purchasing cars and that changed working with him. He made everything so easy, was incredible with communication and so friendly! I live over an hour away and will make sure to keep my business here because of how awesome Kyle and Tyler were. I truly appreciated working with them! Thank you so much guys!
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May 2022 by Alyssa Staba
Purchased a brand new 2022 Mazda CX-5 from Kyle Keppler yesterday and had the best experience- and I even used to be in the business myself! The ambition to come out when we pulled on the lot and help me test drive the car won me over. The whole buying process was so smooth and relaxing, I felt right at home there. Plus I was rolling out of the parking lot in my brand new car in less than 24 hours from test drive the night before to delivery the following day. Tyler in finance was great too! Can not recommend buying from Kyle & Towne Mazda enough! Thank you!
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March 2022 by Darin Leavell
great service and great staff. highly recommend for sales and service
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March 2022 by Evan Pfeiffer
Excellent customer service! Everyone was very transparent and are looking out for the customer. The regional manager and Kyle, the associate I worked with, truly care about your experience and will work to ensure you are getting a great deal. Very personable and straight forward. If there was a 6th star, I would give it. Great job Towne Mazda!
