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November 2023 by Cat Caliano
It was raining, It may be old fashioned but I was brought up to take the lady to the car with the umbrella, especially if you want them to buy a car,lol. I saw other salesman with umbrellas while others ran inside building from the rain, and would say yup your car is parked out there....?
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September 2023 by joel mousaw
Visiting in Buffalo. Went to West Herr Nissan on Friday afternoon to have tire checked due to warning light. They were great. Took me right in and fixed tire. Great service. Friendly people
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August 2023 by Katelyn
Recently purchased a pre owned Subaru from Marshall at West Herr, he was quick to answer questions, knowledgeable about the vehicle and the process for trading in our old vehicle. Overall great experience!
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August 2023 by Meri D
I initially went to Wesr Herr with a friend in June of 2023.First of all, the atmosphere was comfortable and very friendly. My friend got a car with Ben at Rochester NY, West Ridge Toyota branch. The salesman was so knowledgeable and down to earth and was okay with our asking many questions during the process. He bought a car and another coworker got one also. I was impressed with West Herr that I went and am working to my pre-owned car.They are phenomenal and recommended them highly.
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June 2023 by Donna Carapetyan
I purchased my Subaru 3 years ago and it has been a great car. I never have a hard time getting an appointment for service. Everyone is always pleasant and helpful. I only wish that they would wash my car when it was done with service. That would make it perfect.
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June 2023 by Joanne Reville
No one answers their phones made a trip out there to find out about how to connect to Bluetooth as I kept getting messages to pair with kia ms freidmann was very helpful she sold me my kia
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June 2023 by SHELL A
Anthony F***** at Nissan of Williamsville sold me my car. He is an excellent salesman and was upfront with us from the start. I heard he was new on the job but he worked well with his managers and I was very happy with him, Glenn (the finance manager) and the dealership as a whole. I definitely recommend him and will be using him from here on in for my vehicle purchases. Smooth transaction.
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May 2023 by iliyan iliev
Really good service. Nice quiet waiting room. Quality work. Reasonable price. Highly recommend.
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April 2023 by Dani Massey
Ryan Myles was extremely professional and made the whole process quick and easy for me. I felt very comfortable with him asking him questions. He is someone that values his job and treats his clients like family.
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March 2023 by Sarah Whitford
Mike DeCarlo is an absolute gem! I have purchased two vehicle with him and not only was the sale wonderful, the service and warranty coverage help was above and beyond! My family and I are West Herr customers for life thanks to his fair and attentive practices!!
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January 2023 by Jermaine K
Nicole Turner went above for me. She helped me find the perfect truck. She did not my time and handled things for me that normally are hassle. WestHerr will always have my business.
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January 2023 by Janet Powers
A friend of mine was looking for a car at West Herr. She was very unhappy with the service she received. The salesperson was very unprofessional. Also, lacking knowledge about the type of car she was looking for.
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January 2023 by Max Emilien
I'll put this simply: One gets gas lit every time you get service. It's the number one reason why I'm not going to buy another Subaru.
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December 2022 by Ivan Sims
I took my 2009 Buick for service and one of the first things said to me was, "let me check to see if you have remaining warranties or recalls on your vehicle." Nobody ever spoke of looking for warranties to apply to my vehicle. In fact when I purchased my car at Basil Ford in Niagara Falls I was told it had no more warranties present. Needless to say, it does still have certain warranties that are still present. I will be returning. Thank you
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September 2022 by Anne Penepent
I hate car dealerships, I’ve never had a good experience until today. A very big thank you to Brad in the service department. He saved me over $700 and during times like these that really really helped me out. I didn’t buy my car from west herr but definitely will be buying my cars here from now on. Very much appreciate you all ?
