Cell Phone Stores in Oswego, NY

“We went here a year or two ago to get new phones. We got one to start and they said they’d call us when it came in so we could get the other (unfortunately the associate had submitted the new phone request and couldn’t add the other phone, requiring us to make another visit). Very friendly staff but they never called us. We ended up getting the one phone we ordered there and going to the Fulton store for the second, with better results (and a call back).
Edited to add:
We went back recently 3ish months ago and they were able to fix everything that I needed in house, no hassle, very convenient, even had the phone that I wanted in lilac.”

“I went to the oswego t-mobile store today to switch my services from cricket to t-mobile. Dillon was awesome with his service. He didn't try to sell me something i didn't need. He was straight up honest with everything I was getting ! I would totally recommend switching to t-mobile. I love my new phone and services. Thank you Dillon ?”

“I entered the store to get a new phone. You know I figured it'll be a simple 10 minute get a cheap phone put my sim card in it and done but no. I stayed in the store for the next 2 hours and a half and let me tell you that story.

So I entered the store and explained my situation to employees Joe and Nate and they were very sorry for me but then I asked about a cheap phone and if I can transfer my number over to the new number they explained to me how I need to get my transfer pin and account number released so we go on to that.
But my carrier was being difficult as usual to release my number. We went through three chat bots and three phone calls until we were able to get them to release my number. Throughout all of that the employees including another named Nicole were really nice to me and friendly, they explained to me the process very clearly and were very knowledgeable.
They were even able to let me use a phone to get text messages so I can access the SMS messages my carrier was sending. Finally I was able to get my number and be able to finally pick out a phone. Thankfully Nichole was very patient and to everyone else actually they were patient. I chose a phone and I was able to finally pay and Nichole was very helpful.
Although it took 2 hrs and 30 minutes I was finally able to get a phone and have my life back together.
Thank you to Nichole, Joe and Nate for helping and being very knowledgeable. I know it's your job to do so l, but I like to be overdramatic.”

“My phone and laptop, both from Google, were locked over the weekend. After hours chatting with support groups, using my wife's laptop, and visiting an AT&T store in another state, Austin, from the Oswego store was able to unlock my phone. It took her quite a while, but she never gave up. Since my phone was unlocked, I was able to unlock my laptop myself. She was wonderful, never willing to give up. Thank You so much Austin.”

“In & out in under 5 min. I was trading in some of my old equipment for newer updated stuff. When I got there I didn't have to wait in line was waited on right away, I gave them the information they needed from me and they swapped everything out like I said I was in and out under 5 minutes great experience!”