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October 2023 by Jimmy plumber
I sent them my Rigid Pro Press over 10 weeks ago, and never heard back. I've called day after day, but the number is busy or down. This was a $3,500 tool. I'm filing charges of theft with the NY State Police.
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October 2023 by Alex Bagley
It shouldn’t even have stars. My lawnmower has been there since may it’s now October.Every time you call they said it’s on back order the part. Well today I called and the phone number is out of service. I called Troy built and they are handling it for me. Never going there again.
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March 2023 by Matthew Klingensmith
Very knowledgeableGreat serviceAnd that matt is very attractiveI will be back just for that eye candy
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September 2022 by Tina Aney
Good place to order parts
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December 2021 by Hamp tonBlogger
I bought a Husqvarna garden tractor from Home Depot, who recommended OSS. The initial problem was getting the key to turn the engine. It resulted in complete disasters. I was charged for the same items when they changed out parts, more than once for the same part. Yet still got the mower back not working. Last summer I needed a belt replaced, and the hours on my tractor TRIPLED when I finally got it back AND it still has the same problems. BRYCE kept my repent for almost 6 weeks in the middle of the summer when I needed it the most. In the end, Husqvarna advised me that OSS is NOT approved by them for service of their products. Anyway, THEY ARE FRAUDS...and SHOULD straighten up and fly right...or bust.
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July 2021 by Chuck U. Farley
This place is a nightmare. Don’t waste your time. Worst customer service I’ve ever seen. You want to know how long it’ll take? Tough.I don’t know how they stay in business.
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June 2021 by Jennifer Serrano
Still freaking waiting. It's been a week. Just needed a deck belt. Could have done it myself! Troy bilt needs to find a different service center! Apparently my tractor is done, but I get the when you get it, you get it attitude. I'm about to rent a trailer and pick it up myself!
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June 2021 by Dan Crouse
The only thing worse than their turn around time on service is the attitude they give when you ask about it. The good news is they will inspire you to do the work yourself.
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June 2020 by Steve J
I've sent my lawn mower there twice for warranty repairs. For whatever reason its taken at least two weeks to do repairs. They seem decent to talk to when you call but they don't really communicate about status updates, time schedule.The last time I had it sent there it was there for weeks and they said they couldn't find anything wrong and gave it back. It was super dirty and I had to sent it to another shop in Johnstown and they found all sorts of stuff wrong with the motor itself and replaced everything under warranty.I don't know whats going on with this place. Unfortunately I can't recommend this shop based on my experiences.
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June 2020 by Timmm Clark
WOW where too Begin this Place is the Worst !!! the Owner gave off a total DOUSHY/CUNTY VIBE Everytime I came in contact with this place never got any call as told I would was told id have it b4 my trip 3 weeks in Advanced took the 1 month too order and assemble 2 back Go Kart tires a Throttle Cable and my bill was 488 and change This Company Totally Robbed me and Customer Srvc was the WORST EVER!!!!! WISH I COULD GIVE YOU ZERO STARS!
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June 2020 by Steve Vaughn
Greenworks electric mower bought on Amazon about 3 years ago, one motor failed,Amazon said take mower to Otego Sales& Service.Otego S&S contacted Greenworks and I was sent a brand new lawnmower ! Thanks very much Otego S & S !!!!!
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June 2020 by Jane McMathers
Kept my Husbands Chainsaw almost 2 weeks called multiple times and got no return calls and when I did talk to the lady she didn't know A from Z and the Guy I think was the owner was so Rude and Dismissive as in, its ready when its ready kinda attitude and we didn't appreciate the Customer service Avoid!
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June 2020 by J.D.CRAZYX360
I'll give a higher rating if u get my tractor done....have jobs I gotta do...
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June 2020 by Devin Martinolich
Poor quality of work. Been there over 8 times and every service was less than impressive. Find somewhere else.
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May 2020 by Winnie Stedge
My mower was fixed in just a few days. The other shop I called said they were behind 2-3 weeks. Very pleasant and loaded my mower back into my small SUV. Thank you so very much. You are my go to mower repair shop.
