Banks in Pelham, NY

“An Amazing Experience Every Time!

The Pelham Trustco Branch is such an amazing experience! From the moment you walk in, the staff is warm, professional, and incredibly helpful.

They are prompt, courteous, and they handle everything with excellence. You can tell they truly care about their customers. I always leave feeling valued and well taken care of.

If you’re looking for a bank that feels like family with top-tier service, this is the branch! Highly recommend.”

“I came in around 3 pm Thursday afternoon because I had an issue with my online savings account. There were several people ahead of me waiting to speak to a representative. We were all pretty patient. A woman, who I later realized was the branch manager, would touch base with us from time to time, to assure us that we would get assistance. AN HOUR LATER, I could stand it no longer and flagged the branch manager down, saying I've been waiting!!!! Help me!!!! She led me to her office and I explained her situation. Unfortunately, my online problem could not be resolved in person. Argh! She was empathetic and definitely a cheerleader of the Citibank brand as she asked me to please keep my business with Citibank despite my online issues. She was good.”

“I wanted to take a moment to express my gratitude for the excellent service provided by Shawn Thomas regarding my account’s recent fraudulent charges & helping me open a new account. Shawn is a consummate professional. His efficiency, and patience made a stressful situation very simple. He answered every question immediately and went above & beyond to help me rectify the issue. Shawn is truly an asset to your team.”