Banks in Pelham, NY

“I had an excellent experience at Trustco Bank in Pelham today. I was in a very tight situation with a flight to catch later in the evening and needed help reactivating my account, withdrawing my funds, and closing the account. The staff handled everything professionally, efficiently, and with great customer service.

They successfully completed the entire process in about 1.5 hours, which I greatly appreciated given my time constraints. Everyone was patient, helpful, and made sure each step was completed correctly. Their willingness to go the extra mile relieved a lot of stress and allowed me to stay on schedule for my trip.

Thank you to the team for your outstanding assistance and professionalism. I highly recommend this branch to anyone looking for responsive and efficient banking service.”

“I came in around 3 pm Thursday afternoon because I had an issue with my online savings account. There were several people ahead of me waiting to speak to a representative. We were all pretty patient. A woman, who I later realized was the branch manager, would touch base with us from time to time, to assure us that we would get assistance. AN HOUR LATER, I could stand it no longer and flagged the branch manager down, saying I've been waiting!!!! Help me!!!! She led me to her office and I explained her situation. Unfortunately, my online problem could not be resolved in person. Argh! She was empathetic and definitely a cheerleader of the Citibank brand as she asked me to please keep my business with Citibank despite my online issues. She was good.”

“I wanted to take a moment to express my gratitude for the excellent service provided by Shawn Thomas regarding my account’s recent fraudulent charges & helping me open a new account. Shawn is a consummate professional. His efficiency, and patience made a stressful situation very simple. He answered every question immediately and went above & beyond to help me rectify the issue. Shawn is truly an asset to your team.”