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“I've never had an issues with my Pelham branch. All of the staff are friendly, helpful, efficient ( personable since I'm a regular ) lol Cheryl, Jay, Tellers (Mngr Odette) forgot some names- seeing some new faces in general good service. Only thing I'm seeing recent;y is longer wait time in lobby, not sure can be since it's the holidays and staff might have been on vacation and/ or out.”
“Mr John,Reed gave an amazing costumer service.He was kind, understanding and very helpful.I got there when the bank just closed and he still helped me.Thank you Mr John !!!”
“Mimi Wong has been assisting two generations of my family. She always provides us with the best service, answers all our questions, and ensures everything with our accounts runs smoothly.”
9AM - 5PM
5-7 Park Pl, Bronxville
Banks
“Barbara at Trustco was fantastic to work with throughout our entire loan process. She was knowledgeable, responsive, and helped guide us every step of the way. We really appreciated her patience, clear communication, and excellent service. Trustco also offered great loan rates, which made the experience even better. We’re very grateful for Barbara’s support and would highly recommend her to anyone looking for a smooth and professional loan experience.”
9AM - 4PM
1112 St Nicholas Ave, New York
Banks
“I have been a customer of NTFCU since 2003 when they helped me open a free account after taking a seminar with them. They offer many classes and seminars that help with credit building which I have utilized over the years. They have also helped me with car loans and personal loans. Their loan application process has always been pretty easy. Indiana, one of the reps who always assists me, I feel always goes above and beyond to resolve my issues so 10 stars for her. I took away one star because they cap your limit to $2000. You can't make big purchases or else the card will decline. It been an issue for me, so if you constantly make big purchases I suggest going with a bigger bank for checking account.”
“I have been a loyal customer for an extended period. The consistent excellence in customer service, coupled with the readily available products and promotions, has consistently provided a superior personal banking experience.”
“I want to take a moment to recognize Rosy at Spring Bank for her exceptional professionalism and compassion. I was going through a very stressful situation involving my account and Rosy reached out personally, listened to my concerns and resolved everything promptly and with genuine care. She made me feel heard and respected and went above and beyond to make things right.
Spring Bank needs more people like Rosy because her leadership, compassion and dedication to customers is exactly what helps a bank grow and build trust in the community. When customers feel valued and respected they stay loyal and that is what Rosy represents.
The front desk representatives also deserve recognition. They were kind, professional and welcoming throughout the process. All three ladies are a true asset to Spring Bank and the community they serve.
Thank you Rosy and the entire team for turning a difficult situation into a positive experience. Spring Bank is fortunate to have you.”
“Last week, I had the privilege of having Bank Teller Dayna assist me.
Dayna is a very professional and dedicated employee. Every time I walk into the bank, Dayna is looking up at the door with a bright smile on her face and a very friendly, “Hi. Can I help you?” Such service with a smile goes a long way in setting the tone for our interaction, and inevitably leaves me with a smile.
Thank you for being such a warm, caring, and very professional person!”
“My experience here was excellent. The staff were not only friendly and professional but also very patient with me. They are also bilingual so speaking to them in chinese was very helpful. You will not regret banking here with them.”
8:30AM - 5PM
711 Allerton Ave, Bronx
Banks
“Ms Monica opened 3 Accounts for me today and d I'm new to this bank. HER smile & professional is #1
I will bring my friends to her and Ridgewood bank. ,Thank God”
9AM - 4PM
31-16 30th Ave., Astoria
Banks
“A bank that genuinely focuses on its community — imagine that!
I had the pleasure of working with Nathalie to open my personal account, and after a great conversation, she introduced me to Asmae to help open a business account. I was honestly surprised by how fast, efficient, and helpful they both were. Normally, a trip to the bank feels like an all day commitment, but they completely changed my expectations.
What really tied the experience together was Irene, the branch manager. Nathalie introduced me and Irene didn’t just welcome me, she made it clear that her team is truly there to support their customers every step of the way.
I highly recommend Irene and her team to anyone looking for a better banking experience. When you open an account here, you really do feel like part of the family!”
“Jordan Richman at Hartsdale branch is a very professional and knowledgeable person. He always very helpful. Welcome to Paul Corrigan our bank manager. Saduo is also very helpful and professional. Thank you guys.”
“Was so happy when I entered branch today to see a familiar face I hadn't seen in a while. Kathy Solero greeted me with a smile and always remembers me by name making my banking experience so personal. She is always able to meet my needs with efficiency and in a timely manner. I would suggest this branch to anyone in need of banking services.”
9AM - 4PM
313 Main St, Eastchester
Banks
“Profound Gratitude and Appreciation
⭐️⭐️⭐️⭐️⭐️
I am writing to share my recent experience with one of your exceptional employees, Suela Koldashi.
For five long years, I've been repeatedly applying for a credit card, each time just to be met with denial due to my lack of credit score. It's been frustrating and disheartening, to say the least. However, things took a positive turn during a recent visit to your Eastchester branch to withdraw money.
Surprised that I didn't have overdraft protection on my account, Suela took it upon herself to delve into the matter. She questioned my reasons, and I mentioned that my insufficient credit score was probably causing the issue. Instead of dismissing my concern, she took the time and consideration to acknowledge it. Suela guided me to her desk and patiently explained the ins and outs of building credit.
I am incredibly grateful to Suela for extending such personalized assistance and making a tangible difference in my life. Her active involvement and dedication have not just enlightened me about the process, but also instilled in me the confidence to finally embark on my journey of improving my credit score.
From the bottom of my heart, I want to express heartfelt gratitude to Suela Koldashi. Her willingness to help is a testament to her exemplary shervice and the values your institution holds.??”
9AM - 5PM
132 Fifth Ave, Pelham
Banks
“I had an excellent experience at Trustco Bank in Pelham today. I was in a very tight situation with a flight to catch later in the evening and needed help reactivating my account, withdrawing my funds, and closing the account. The staff handled everything professionally, efficiently, and with great customer service.
They successfully completed the entire process in about 1.5 hours, which I greatly appreciated given my time constraints. Everyone was patient, helpful, and made sure each step was completed correctly. Their willingness to go the extra mile relieved a lot of stress and allowed me to stay on schedule for my trip.
Thank you to the team for your outstanding assistance and professionalism. I highly recommend this branch to anyone looking for responsive and efficient banking service.”
8:30AM - 5PM
320 E 204th St, Bronx
Banks
“A wonderful experience. An incredible atmosphere with a highly trained and friendly staff; especially Mrs. Mercedes and Mrs. Bunny. They are the best, they explain everything very well and are very kind. Highly recommended.”
“I visited First Central Saving bank to get great help for opening an account with Ms.Shurley Seecoomar and Mr.Vaughn McGuckin. They are excellent bankers to do everything carefully. They have shown very professional skills. It was my pleasure to meet them and work perfectly for me. Highly recommended!”
8:30AM - 4PM
19-19 Francis Lewis Blvd, Whitestone
Banks
“My family and my self have been banking with first Centeral for over 20 years for business and personal banking purposes such a joy to do business with a smaller bank anytime we have a question or concern it is sorted smoothly and in a timely manor. Staff is always friendly and helpful.”
“Not a member, just needed something notarized.Called, spoke to a person, came in, got my notarization. Easy process and nice employees.I do not have a relationship with this bank but will consider it for the future based on my interaction with them. Thanks Steve!”
“I opened up an a checking account with them and the representative, Hana Kim, was very kind and patient.She assisted me on opening the account with ease and really helped me understand what comes with it, how to utilize the mobile app, and pretty much everything.She also spoke in detail about the safety deposit box that I have also signed up for, so that I knew all the ins and outs.She was the best representative I’ve ever dealt with. I recommend her to anyone who wants to open an account with KEB Hana Bank.”
9AM - 5PM
33-35 Center St, Ardsley
Banks
“Siva was very responsive to our questions and concerns. He explained the process to us every step of the way and was quick to alert us when more paperwork was needed or forms needed to be signed. We appreciate the effort he made to assist us in receiving our HELOC. Thank You, Siva!”
“We’ve been doing business with the Astoria Ridgewood bank for over 20 years! Suhair Garcia, Anthony and everyone else there were always very helpful with a genuine smile and professionalism! Very happy being part of the Ridgewood bank family!”
“Honestly if I could give 10 stars I would. Being a first time homebuyer can be a bit nerve racking but Ray Duran and his team Patricia and Vasiliki really made the whole process as stress free as possible. His willingness to go above and beyond for us from start to finish was so appreciated. He was always accessible and just a true pleasure to work with. Ray and his team were able to make this a memorable experience for us and also took the time to explain things in detail every step of the way. I highly recommend Ray Duran of Quontic Bank!!”
8:30AM - 4:30PM
330 Baychester Ave, Bronx
Banks
“I visited MCU at cop city bay Chester branch for my personal loan and credit card application
And the customer service l received from the staff Andrews Marfo was amazing,very calm nice and respectful. Kudos to him”
8:30AM - 5:30PM
961 Morris Park Ave, Bronx
Banks
“I have been a client of Flushing Bank for over a decade. My experience with them is so different from my other banks. They are more welcoming and warm, they give personal service. My Banker is Miss Ho and she makes sure she touch base very often. James also is very helpful. If my banker is off, Manager Sam Mohan makes sure someone takes good care of my business. I will always recommend Flushing Bank for services and financial advice.”
“I've been good to this for some time
Nowadays banks take to long the way i
Diposte is fast and easy i go to a cashier
Then file a diplomatic recording capuwera,
Director diposte. Witdrawal aqueted quick slip
And bounce. Am America Steve.m.Santana.marine
I Am ssi supplement income disbality blind”
8:30AM - 5PM
25 Maple Ave, New Rochelle
Banks
“This banking team is exceptionally friendly and knowledgeable, creating a warm and inviting environment. It's a fantastic financial institution to bank with, thanks to outstanding leadership starting with Izeta, who guides a remarkable team. Michele and Crystal were also exceptional. I highly recommend visiting this location.”
“I really love to come to this branch. My commercial advisor Ms Tina is a very nice and warm lady. Every time when I walked in, She totally makes me feel right at home. And she always provides professional assistance to my company. I highly suggest you to make a visit to this lovely home feel branch Flushing Bank.”
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“I had did a bill payment on my CHASE moblie app. and got alittle concerned that the bill wasn’t going to get paid. So off I go to the Chase branch in Pelham ,NY on 5th Ave. I was meet by Devon. He took me to his office and listened to my concerns. He explained the process and how Chase does things right. Within 2 hours I got a call from the company I paid the bill to on the Chase app saying that they received the payment. My point is that Devon listened to my concerns. Thanks Devon.”