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9AM - 1:30PM
2059 Fairport Nine Mile Point Rd, Penfield
Credit Unions
“I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!”
9AM - 1PM
824 East Ridge Road, Rochester
Credit Unions
“Always very prompt to solve and resolve any issues that come up. Recently i had a charge on my credit card that was not correct and I contacted Christine T at the branch and she quickly helped me with my issue and was very kind and professional in doing so. Her knowledge and experience are very helpful and put me at ease knowing my finances were secure and that my issue was resolved. Thank you.”
“Family First Federal Credit Union has been right by our side during our home renovations, which are nearly wrapping up. May and her team helped finance the project and thanks to Family First, we have our dream home. They are kind , courteous and responsive. Thank you Family First!”
“I was a walk-in at FFCU and my timing was right! After signing-in, Clarisa was prompt, friendly and diligent.
Her patience and thoroughness helped in opening my new account at time of service!
Thank you Clarisa!”
“Great credit union very friendly staff. I have had an account here since I was a kid and never had any issues! The only negative thing I have to say is the hours of operation are worse than normal banking hours as they close at 430 and have no Saturday hours. Also the phone system doesn't have a holding line so if they are busy you have to just keep calling back instead of waiting on hold. All in all I would a recommendThem as a secondary bank.”
“We need more credit unions like this. Big or small these folks help all. I have been a member a long time and I think we need to remember local markets and local companies don't always have the resources as the big guys. Sometimes its helpful if we take into consideration the mission of credit unions like this and the people they help. Not all times is going to be super easy but I know that its helping My people right here in Rochester NY not helping some equity position far, far away. Thank you for having us as members. Robert C. Ayala”
“Had a great experience working with Ms. Migliore getting pre-approved for a car loan. The process was straightforward and made my car buying experience the easiest ever. I was happy with the interest rates they could offer and was able to stay at a reasonable monthly payment for my budget. No hassle, no jerking around and trying to talk me into things I didn't need. I invested about 2 hours in person at Reliant and the dealership and Ms. Migliore communicated directly as needed, making it that much more simple and smooth for me. Thank you! ?”
“Anytime I've stopped by during work hours, it seems to be packed. I'd avoid coming between 11:30-1. If you do decide to show up between that time, be prepared to wait in line for up to 15 minutes with only 2 tellers working.”
“I have been with this credit union since the 1970s. and will certainly be with them as long as they are in business. I have never had a problem or a question not answered promptly. As importantly, I don't have to use a AI chatbot to answered my concerns. There has always been a real person on this marvelous invention that allows instanteous bilateral oral communication:the telephone!”
“I started as a member of WCTA many years ago before it became Reliant. They have always been great. A few months ago, there seemed to have been some turnover and there were no familiar faces. I had a couple of quite unpleasant interactions. However in the past 6 weeks, we have had nothing but fantastic customer service and financial advice. I want to give a special shoutout to Kayla and Sheldon. Thank you for helping us get through this!!!”
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“My husband and I opened an account 2 years ago and we have been so satisfied with what ESL has to offer. Deb at the Penfield location was so personable, helpful, and knowledgeable. We really enjoy our experiences at any of the ESL locations.”