-
February 2023 by Laura Sumner
My daughter called MX fuel they scheduled to go and inspect her tank, to start delivering her fuel. They sent her an email after 5pm the day before and said spoke ro driver and he didn't want ro go up her driveway because he googled her house but saw an old pic before she paved her driveway. She sent them an email last week and still no response. It is their loss! Poor customer service!
-
August 2022 by Heather DuVall
Don't waste your time, my credit was approved July 20th , I called them 3 or 4 times just trying to get a site visit and never got any calls back. I gave up and went with Superior/Griffith whom has already been out to my home twice since. They've been wonderful already. It's been over a month and nobody has even tried to reach out from MX . Being in the North County I'd like to think I dodged a bullet here , at least when snow comes I know Superior is responsive and quick thankfully. MX doesn't seem to value the business.
-
March 2022 by Herman Van Valkenburg
They locked out my brand new tanks and said I needed to pay a reconnect fee from Renee. Like you think the customer would have the choice on what there specific needs are for every home. But they do not. Just charge charge charge. Lock out. N screw what's best for the customer.
-
March 2022 by Clifford Berg
Worst company I have ever dealt with. Terrible customer service and business. Nothing but a bunch of crooks.
-
January 2022 by Jaden Gosselin
First delivery to our house, we had asked for FUEL OIL. They delivered kerosine. The second time, took them a week and a day, same with this next time. The only reason they get two stars is because they are nice while they screw you over.
-
October 2019 by Rachael Amelia
I called asking about pricing, not knowing what I needed and the gentleman was very nice and helped me through alot of things. He even came out to do a free in home consultation to make sure I was getting the right propane tanks. Also, the two young gentlemen who came to install the propane tanks were very polite,compentent and had great customer service! I have only been a customer for a short time but so far I am very impressed with their service.
-
July 2019 by Kimberly Denny
This company makes a lot of promises but never follows through on any of them. We first sign up with them for a lock in price and every month they charge .14 higher per gallon than contracted. Then we ask them to make sure we are filled at a certain point every month because our boiler needs a certain percentage in tanks to run properly, it takes 6 months and us calling to remind every month to make that happen. Then we get a contract renewal in the mail for 1.99 per gallo
-
April 2019 by Merrie Miller
we have had this company for over 30 years and I would recommend them to anyone. They are a great company to deal with.
-
January 2018 by Kathy DeCelle
We've been a propane customer since 2014 & have been on the budget/locked in pricing, receiving regular deliveries with no problems. We were concerned about the supply of propane as the news was indicating shortages. We were monitoring our tanks, saw we were getting low & I called to see when our next delivery was scheduled, telling the customer service rep. our tanks' levels. We were told we were scheduled for delivery this week, but may get delayed until the following week depending on supplies. Much to our surprise, an MX Fuel & Propane truck backed in the yard the following day that I called. Very quick service, office staff are always pleasant. Thank you for your attentive customer service.
-
January 2018 by Kyle Horton
Ran out of fuel and called for an emergency delivery and got the run around. I told them I was out when it was -25 below yesterday and they said to call during normal business hours. Called today and told them I was out and needed fuel, and they said they couldn’t get anyone for 2 weeks out my way and I said I can’t wait that long I’m out, and all I got was, there’s nothing we can do... real great customer service. I have since taken my service to Merriman’s.
-
September 2017 by michael laforest
Best service ans prices
