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“I recently hired KitchenByPremiere for a partial kitchen renovation, focusing on a quartz countertop and plumbing. Throughout the process, I had the pleasure of working with Phil Adams, a project manager who stood out for his friendly and personable approach.Despite Phil's commendable efforts, we encountered several challenges, particularly with the countertop. The initial results were not entirely to my satisfaction, which I attribute more to the subcontractor, Solid Surface, rather than KitchenByPremiere. I found myself dealing directly with Solid Surface, which was not the smoothest experience.In the end, while the outcome was slightly different from what I had envisioned, I am content with the results, thanks primarily to Phil's dedication and hard work. His commitment to meeting my needs and his genuine concern were evident throughout the project.Would I recommend Phil Adams as a project manager? Absolutely. His professionalism and sincerity are undeniable. It's important to remember that unexpected issues can arise in any project, and Phil handled these with grace.However, my experience with Solid Surface was less satisfactory. At this juncture, I would hesitate to recommend their services for countertops. I plan to share a more detailed review of my interactions with them separately.In summary, while there were bumps along the way, Phil Adams at KitchenByPremiere has my recommendation for his excellent service and commitment.”
“I needed my kitchen and baths renovated and went to three places for quotes and look at their samples in the Rochester area. North American Stone was the easiest to work with by far. Ali was able to give me an estimate with a rough draft of my kitchen measurements and made sure I received the best slabs of granite through the manufacturer. The installers work was meticulous, and they spent so much time on the details, making a perfect fit. They were very patient and resolved my concerns (Jeff, I love your fix at the end of the stove). These guys worked on my kitchen and baths as if it was their own until it was perfect! I love my granite countertops and backsplash. Thank you Ali, Jeff, Joe, Rob, John and (Bill behind the scene.) You guys are a real professional team with a smile!”
“purchased some granite and Corian counter tops, Margaret was able to find exactly what we wanted. She also pointed out a Granet remint that was perfect for one of our small spaces, this saved us money. They did on site measuring and the pieces fit perfectly during install. would recommend solid surfaces.”
“We live in a house that's 105 years old. As we are getting older, we decided to remove the tub and replace it with a walk in shower. Getting in and out of a tub was becoming dangerous. We interviewed and got estimates from three different companies. Comparing the three, Wonder Showers and Baths was the clear leader. They were not necessarily the cheapest, but the quality of the material was perfect for our needs. They are solid and well built .
Other companies claimed they could do it in one day. Maybe, but I question the quality of the work. Wonder was very upfront it would take at least two days (with us, it was two and a half days.)
The installation crew, Ray and Bianca, were professional and very competent. Their work was amazing. The demolition, always a messy part, was quick and they cleaned up after themselves. The put in new plumbing as needed. There was an issue with a drain pipe that came loose. Totally not their fault - it is an old house - and they repaired it quickly.
The final product is beautiful. It is big, comfortable and exactly what we needed. The quality of work is perfect.
I would highly recommend Wonder for anyone who wants a conversion like this.”
“At Counter Creations you are treated as a special guest. The staff is very knowledgeable, communicates well, listens to your needs and wants and will help you in any decision making about your counter top. Their craftsmen are professionals who are very meticulous in how the take out the old counter top and put in your new counter top.They are proud of their work as they should be our counter top is better than imagined. I would highly recommend Lisa Mark and their co workers at Counter Creations to do your next kitchen counter.”
“Bought my amazing Fabuwood kitchen cabinets from Emilio at kitchens by Savina, it was a stress free and all around great experience and exceptional customer service. Always eager to recommend them and will be shopping here for any future needs.”
“Melissa was the BEST!!! So personable and walked me through every step of the process. Extremely knowledgeable and easy to get ahold of. Cannot say enough good things about her and the service she provided. Would easily work with her and Rocky Mountain again.”
“We recently completed a kitchen and mudroom renovation with Empire Kitchen and Bath and could not be happier with the results. Mike and his team were very responsive and easy to work with throughout the process. With an initial consultation at our home, they got to know us and our style. Heather, our designer, then created a layout that put our vision on paper. She is very knowledgeable, always listening to be sure the design was meeting our goals, while expertly guiding us through the many product choices, colors, and features that we didn’t know were even possibilities. The final plan was then implemented by Alan, who clearly is a very talented and knowledgeable craftsman. His attention to detail and the quality of work was outstanding. Another positive aspect was Empire’s coordination with the flooring contractors, working around schedules as needed to get the job completed. The final outcome was exactly what we had hoped for and was done on time and without issues. The quality of the cabinetry and countertops is outstanding. Empire Kitchen and Bath made a typically stressful project a very pleasant experience. We would highly recommend them for your remodeling needs.
Judy and Dave Pennington”
“??❤ Excellent experience. Our designer, Melissa, seemed to read our minds. After talking with her regarding our kitchen renovation she brought our dreams to fruition. It was as if she had read our mind. She walked us through the process and was always available for question and to help. She worked well with our contractors. The final product is beyond what we expected. Every day we walk in to the kitchen and are in disbelief of how beautiful and functional it is! THANK YOU!!!!”
“My normal contractor was unavailable for a couple days, he gave me Scott's number at McKenna, i called next morning at 8, he had an opening and got my water heater replaced that morning. Absolutely awesome!! Great company and very nice workers that did the job!”
“Best guys in the business. They've helped me out hundreds of times throughout the years not just with purchasing/ordering products, but with tips, tricks, and knowledge that only comes from years and years in the business of draft beer.”
“This is in Henrietta- believe the old spot of Top's friendly Market.
This is huge store to walk around! You can get most anything for your home there!”
“We had an interaction with all 3 of the employees that were working. We were greeted immediately and shown where in the store we needed to look for our project materials. They were incredibly helpful when it came to picking each piece out, they offered a different view point, and made our selection process so simple and easy! They had all but 1 item in stock and while I cashed out, the 2 other workers helped my husband load everything into our truck.
I would highly recommend them, prices were extremely reasonable, and their selection was exactly what we needed!”
“Shout out to Bill Anderson who showed up 4 years after initial installation to fix our drawers that were misaligned and compromised during shipping. Great customer service and great follow up. Thank you Bill! You deserve recognition.”
“What a bargain store. The prices are at their lowest. I found a piece of luggage, a very good brand, at the lowest price. I'm surprised that many people have not discovered this store. Though it doesn't carry everything one needs, but whatever is available here is sold at the lowest prices compared to other stores.”
“They shipped out a sink and any apprehension I had was unfounded. It was a box filled with eggcrate inside another box filled with eggcrate and it got the job done. The item was exactly as described, highly recommend them.”
“Very nice staff at checkout. Bathrooms could be cleaner. Good fun hunting for items. Please address people who bring pets (not even a service vest) into the store.”
“The prices are just unbeatable here. Not to mention the service is always great! You do have to ask for help though they don't normally come up to you. But they stay with you until you are happy.”
“What a nice little store with so many lovely items to choose from. Like everyone else I order a ton of stuff online, but sometimes a tactile shopping experience is a lot of fun.
The staff was attentive and helpful. Ms. Hailey helped me out and even gift wrapped my selection. The wrapping job was great! I got to go grab lunch and a drink while I waited, so it turned out to be an enjoyable shopping excursion.
Thank you Williams-Sonoma”
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“I had Rochester Bath & Kitchens renovate my tub into a walk in shower. From the start of the process, Don Carly the sales agent was knowledgeable and helpful. The installers, Mike, Nick and Shawn, were efficient and did a very good job. They explained and asked my preferences throughout their installation. It turned out beautiful and I will highly recommend them to other people.”