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December 2023 by Carolyn C.
Do not do business with this appliance center. They are not upfront and accurate with the information that they share with customers. I had numerous conversations with their sales employee, AJ, who never was clear about rebate offers and programs. To make matters worse, they damaged a part on the stove when they installed and will not deliver it to me. I have to drive 20+ miles out of my way to get something that THEY broke with crappy install team. Stay away. Not good people.
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November 2023 by Susan M.
I cannot thank these young men enough for their assistance & curtesy in my purchase of a clothes washer & dryer. Zach L., Lake Placid store, gave me some valuable advice and help in selecting exactly what I wanted even though they were going to come from the Plattsburgh store. The installers, Dylan B. & Nate C., went above & beyond to make 2 trips to my home to remove the old and install the new. They also made sure to demonstrate both appliances and give me a few tips on usage. Lastly I want to give kudos to Scott T. at the Plattsburgh scratch/dent outlet. He was very knowledgeable and extremely helpful in answering all my questions. I would have bought from there had I not had the opportunity to buy the same ones brand new. Susan M Schuyler Falls, NY
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October 2023 by Rebecca McCambridge
Christian saved the day. Had 1st team remove old dishwasher and started to install the new one. They had very few tools ( not even a flashlight or pliers) then said that I needed to have an electrician come out and add onto the existing electrical or install an outlet. They inferred that it was easy and I could probably do it myself but that they couldn’t assist me. After frantic calls and a kind person helping me I got this electric done. It was near closing time but Christian agreed to come over and finished the install. He was very pleasant and professional If he had been sent 1st this would be a 5 star review
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October 2023 by M.C.B.
Jonathan and Jimmy were quick, enthusiastic, and polite. They went above and beyond what I needed, and made sure all my questions were answered before they left. Love my new freezer!
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August 2023 by Tim H.
was probably their easiest sale all month. Had new oven picked out in 5 minutes, no haggling, nothing. Delivered wrong stove on Monday. Ok stufff happens. It is now Friday before Labor Day 4:45 no stove. Called all morning, Lake Placid picks up,"call them in 15 minutes". Did that for an hour. Make connection finally but call drops. I hit redial within a second. Phone rings 15 times before someone picks up. Stove will be there between 2/4. Again its 4 45 Friday. Will go to the big box boys next time.
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August 2023 by Christopher Lassell
We chose Wilson’s Appliances a couple of years ago after our box store washing machine needed help and servicing was a nightmare. We went with them b/c they’re local and service what they sell.Fast-forward to last week when the remaining box store purchases (refrigerator and dryer) ceased to function within less than seven days of one-another.We once again turned to Wilson’s Appliances who had us up and running within 48 hours of calling. Dave was extremely helpful in guiding our purchases and the staff very helpful with delivery and removal of the defunct appliances. Stay away from box stores and purchase local, people!A very special shout out to John from the Plattsburgh store who went out of his way this afternoon to assist us with an installation question on the new dryer.Good people, good service and really competitive pricing.
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July 2023 by Rik Silva
Awful experience. We bought a fridge for our summer cottage to be delivered on 6-15. Driver called that morning and seemed all set. When I arrived on 7-1 for a vaca...no fridge. Manager was not helpful..cancelled order and going with lowes.
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June 2023 by Debbie Fitzgerald
Wilson appliances in st albans, fabulous people!! Top notch installation and installers. They were there to get the job done! Aj went second mile and so did his team of installers!!
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June 2023 by Holley Christiansen
Tom and Jim, on the installation crew, went above and beyond to install our oven and cooktop. Their commitment to ensuring that we were satisfied customers and happy with their work was impressive, to say the least. Thank you!
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June 2023 by Carla Handley
I purchased 4 appliances at Wilson’s, and they were delivered yesterday, 6/12. The delivery/installation crew—RJ, Paul, Jimmy, and Jonathan—could not have been better! They removed my olld appliances and installed the new ones in short order, as well as helping to look for my dog, who had escaped with the doors open for the delivery of the appliances. They were capable and friendly, working to set up a way for me to get an appliance different from the one they brought, because the new one wouldn’t fit in the space available. Terrific service! I’d be willing to give them (and Wilson’s) 10 stars out of five!
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June 2023 by Rayeann Rogers
I huge shout out to the Delivery/Install Techs Jimmy and Nate C.! You guys are amazing…prompt, polite, professional. Thank you for your attention to detail. We look forward to seeing you at our next appliance delivery…Wilson’s is very lucky to have such dedicated employees?!
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April 2023 by James T.
I went into order a part for a stove. I stood at the counter for a few minutes. The parts lady was on the computer. She did not want to get off her chair to assist me so she answered the phone that rang after I got there. This is the second time I've been in this terrible business and received terrible service, I will continue to order on Amazon. Apparently this local business doesn't need the local market.
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April 2023 by Barbara Dumais
Had a wonderful experience with Wilson’s Service Technician, John. He was very knowledgeable and fixed our dishwasher straight away. He was very neat and professional, was communicative and showed up on time. I was impressed with Wilson’s from the phone call to set my appointment to the conclusion and will definitely go to Wilson’s to shop when we’re ready for new appliances, and certainly for service. I wouldn’t hesitate to recommend them to anyone looking for great service.
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April 2023 by Gary Casagrain
John was extremely helpful and knowledgeable. We really appreciated his efficiency and at the same time his friendliness.
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March 2023 by Deborah Munn
John gave us great service on our 1year old dishwasher. Diagnosed the problem right away, ordered the parts and replaced them quickly. John is a pleasure to have in your home. He was considerate, through & informative. Ask for John for your service needs, you won’t be disappointed.