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“I don’t know if it was that this post office was great or that I had just visited the one in White Plains and the contrast was insane. The man behind the desk had a nice calm demeanor and helped me out with no issues whatsoever. Thanks for making it And easy experience”
“I called this post earlier to inquire about an issue I have been dealing with and I am blown away by Peters professionalism. Peter showed knowledge and was willing to speak with me like a human. Peter went above and beyond which is super rare in the world today. If I can ever utilize this post office in anyway or send others to this location I will do so 100% without hesitation. Thank you Peter, I appreciate everything to did for me today!!Dave B.”
“We recently needed to renew my passport and get a new passport for my 2 year old daughter. We made an appointment and came in with the forms printed from online. Winifee was so great and helpful with us. Winifee took the care with us and was so patient , it truly felt like my own mom was helping me. Had we not gone and done this process in person there were a lot of items we filled out wrong on the forms and were grateful for the assistance. In addition to helping us get our paperwork completed correctly, Winifee then also took our passport photos. The whole process was wonderful and we have already received our new passports almost 2 weeks later. I truly don’t know what we would have done without Winifee.”
“⚠️Notice:❌️ Self-service including P.O. boxes is not available after 5 pm on weekdays and after 1 pm on Saturdays. Not open on Sundays or holidays at all.✅️ Self-service availability starts at 6 AM .”
“I live near the post office and visit frequently to drop of packages for an online business. The staff are always kind and patient even though the line can get understandably long as there are thousands in the area with limited choices for package delivery.”
“Katonah postmaster was terrific, I had an issue trying to forward a business address as we moved. Online service was not helpful and she walked me through it and within 10 days or so the business mail started to get delivered, she was patient and so helpful!”
“The Bedford Hills Post Office may be small, but they are BIG on customer service! Wonderful service every time! Best hours!! Thank goodness they are close to where I live.”
“A Tiny Post office In a quiet little town. still open, still sending letters into world.
I couldn't help but wonder how much longer places like this will last.”
“Nothing is more reliable and dependable than USPS. That is until DOGE got its grubby hands on it. What used to take three days for a package to arrive now takes five. Let’s get Elon Musk’s hands off our Postal Service. Still it beats FedEx by a mile! One of the best shipping services this country has!”
“I had a great experience with Yolanda! I went in to take a picture and sign my application for passport services, and she was the sweetest and most kind person. Her customer service was excellent—she made the whole process smooth and pleasant. Thank you, Yolanda!””
“Such a great experience coming to this post office. Although it is not my home office, this one has the best flow and I use it regularly. There is great customer service with genuine care. David, the main clerk is amazing. He works fast, but yet very efficient. He goes above and beyond to make sure his customers are satisfied. Big thanks to David for always greeting us with a smile and trying to make everyone's day a little bit brighter.”
“Latest closing hours in Westchester -7pm weekdays and 4pm Saturday. Many post offices aren't even open on Saturday in the city! The employees are very nice, caring and consistent faces over the last few years. I really appreciate them and the calm, positive vibe.”
“Great little post office. Never a line and Joe is always super friendly, helpful and willing to go the extra mile for you. I had to send a package that didn't quite fit in the standard box and he took the time and effort to bend, fold and tape it all together so I could send it. Way more than he needed to do!”
“Easily the best post office I’ve ever used. They have a parking lot (!!) and I’ve gotten to know both postmasters and most of the clerks over the past decade. The staff is professional and efficient and even though at busy times it backs up easily (credit a lot of privileged suburbanites who use the USPS all of once a year and equally unprepared college kids from the two local schools), I have always trusted this post office and the excellent service and support they’ve long given me and my business.”
“All I've had were positive experiences at this Scarsdale post office. I don't agree at all with the other reviewers regarding the man with the mustache. He's always polite and friendly. Regarding passports, there are rules and you need to follow them. If you don't make an appointment, they can't service you. What's so difficult to understand?
Every worker in here are very nice and have taken care of me through many years.”
“My first time going was to get a new passport. The Caribbean lady and the black man with the light colored eyes were really helpful and patient with me. The man even asked if I wanted to redo my picture and he was so excited and ready to do so. But I was tired and I was feeling okay with what we took. I could’ve slayed some more but that’s okay. The second time I came back a couple of weeks after because I was missing apart of the documents. Okay so I seen the Caribbean lady a second time and white man was there as well. They both were very friendly coworkers with each other. They both gave friendly service. The Caribbean lady was extremely patient with me and allowed me to redo my application. I haven’t updated my glasses prescription in a while so I made slight mistakes because of that. America and their healthcare system.
Hey if it’s your first time getting your passport make sure to do your picture with them.
They will mail your original birth certificate back to you with your passport.
For the regular delivery of the passport it’s about 165$ and to rush it will be another 60$.
Kk thank you so much.”
“The staff here is always so sweet. Been coming here regularly for years and it’s consistently the cleanest post office location I’ve ever used. A self service kiosk would be great!”
“Despite the serious budget cuts to the USPS over the years, these employees still provide friendly service and try to be as helpful as they can. It certainly seems like they're having to do more with less help.”
“Never did I expect to write a review for a post office but the man who helped me today was SO NICE and friendly and helpful and just lovely. Thank you for the delightful experience!”
“I am very happy with the service at this post office. The staff always greets me with a smile and quick service. I go there regularly to send out packages and have to say the one employee Ash is always very friendly and welcomes everyone with a smile and wishes everyone a great day as they leave. I will continue to bring all my mail and packages to this location just based on the customer service alone”
“Karina is new Post Master.Though very busy she ww helpful, efficient and kind when yet another Amazon Prime package went astray. Starting to wonder whether Amazon Prime is worth a nickel.”
“Went to drop off an item for a Mercari sale (third party e-commerce app) and the 2 men at the counter were incredibly helpful! They made friendly conversation and answered any questions I had. I wish I asked their names, but they were at the front desk on 7/31/25 at 11:45am!”
“Looks like all of the 1-star reviews are regarding passports. Weekday afternoon the Asian gentleman George was perfectly delightful and pleasant with handling my prepaid mail. So all is well with normal postal business. I suppose go elsewhere for passport making.”
“I have used this Post office for years and have never had a negative interaction with Joe or any other employee. On the contrary, Joe always takes the time to be friendly. Some customers are hard to please, hence the negative reviews.”
“The person at the counter, Dona, was so nice! It was so quick and easy, and made it much easier to get to the all the other places I needed to get to ON TIME! She answered my questions, and was patient and polite.”
“I've read all the bad reviews and I got skeptical although I went and spoke with the lady about it, she said I don't know about , I am new, she also said " I am here to change that"...well let's hope for the best.”
“Just had a Hanukkah miracle! We were missing a package and since it was Christmas everything was closed. I called the post office the next day and Kenisha was SOOO pleasant and patient! She help crack the case of the missing holiday package. Hanukkah was saved and one less tween meltdown. THANK YOU so much!!!”
“Good and convenient location
Both times i visited, had an easy, no frill.. quick in and out experience. Both times, i was treated nicely and pleasantly.”
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“I find the people that work the windows to be unfailingly polite, helpful and efficient. The USPS has been starved for funds for ages now so if you're unhappy with this post office, write your congressman and advocate for better funding - don't blame the people who do the best they can with outdated equipment, office space etc.”