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“The staff here and other branches are very friendly, and I think if you're older and do all your banking in person it's probably a preferable option. That said, their technology is woeful, 1 out of 5 stars and what's ultimately going to make me leave here. Online banking always has issues with logins and while the staff is quick to help, it's becoming a massive issue that every couple weeks it locks my account for no reason.
I still kept my ESL credit union account when I moved from Rochester and I'm happy I did, they'll be in Auburn soon and their technology has been pretty much flawless for the last 10 years or so. It might have created an unreasonable expectation for this place, but as I'm writing this all their ATMs are down and can't accept cash or check deposits, so I think it's a multi-faceted issue where it's going to take a massive push to get things up to date here.”
“I love this bank. I have a small business and I go in often. Demetrius Murphy is amazing!! He's so friendly and always there to help. The tellers are friendly. I never walk in without someone immediately greeting me. I drive 20 minutes just to use this LNB. Because it is the best!”
9AM - 12PM
237 Grant Ave, Auburn
Banks
“The only reason I even bank here is Michelle. She is always so kind and courteous to me. The very last thing I need is a rude teller like my last bank. Keep up the good work girls! You're doing great.”
“Alina at Americu is an amazing person. Very helpful in the manner of banking and financial services. I can not ask for a better person to work with me on my financial goals.”
“I use the Auburn, NY Five Star office to do our banking. I always have a great experience there. The ladies are always accommodating and friendly, very helpful!!”
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“I've been banking with Generations for almost 20 yrs. Always professional and happy to help especially Denise. If anyone deserves a praise and raise its her. With my multi accounts and my misunderstandings she's had to deal with...this lady is a rock star!!! Even My grandmother, who doesn't like anyone, will wait for Denise to help her bc of her excellent customer service.”