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“I love this bank. I have a small business and I go in often. Demetrius Murphy is amazing!! He's so friendly and always there to help. The tellers are friendly. I never walk in without someone immediately greeting me. I drive 20 minutes just to use this LNB. Because it is the best!”
“The only reason I even bank here is Michelle. She is always so kind and courteous to me. The very last thing I need is a rude teller like my last bank. Keep up the good work girls! You're doing great.”
“The staff here and other branches are very friendly, and I think if you're older and do all your banking in person it's probably a preferable option. That said, their technology is woeful, 1 out of 5 stars and what's ultimately going to make me leave here. Online banking always has issues with logins and while the staff is quick to help, it's becoming a massive issue that every couple weeks it locks my account for no reason.
I still kept my ESL credit union account when I moved from Rochester and I'm happy I did, they'll be in Auburn soon and their technology has been pretty much flawless for the last 10 years or so. It might have created an unreasonable expectation for this place, but as I'm writing this all their ATMs are down and can't accept cash or check deposits, so I think it's a multi-faceted issue where it's going to take a massive push to get things up to date here.”
“LNB has that hometown banking feel that I've only seen in movies. I've been used to big banks up until this point and I had no idea that there's such thing as a human touch when it comes to banking. I truly feel valued as a customer, and I know that I can reach a human when I need one, and not just sit on a recorded phone line. LNB goes the extra mile and adds a personal touch to everything they do; hand written thank you notes and birthday cards, small tokens of appreciation that never cease to surprise me. They are part of the fabric of the community and it's so nice to keep things local, not to mention their rates on their mortgages have been the best I could find anywhere around by a decent margin, and their checking account options are great as well. Their Grant Avenue branch is absolutely beautiful, and I can't wait until it can actually be used to its full potential with the community rooms and such once things are safer. Give LNB a shot, they deserve it, everyone is so kind and willing to assist!”
“First and foremost I want to say thank you to the ladies at the auburn branch. They are very friendly, have been very informative and helpful. Fivestar bank was the first true bank account I have ever had and the wonderful people at this branch have helped me truly succeed. For context I have been banking with fivestar bank now (auburn branch) for roughly 4 years (2022); I started with them the second I got my first job. I have not had one issue with them in my 4 years of banking. I would absolutely recommend this branch to everyone starting off! 5/5
Thank you for everything!”
“I'll tell you the truth this bank is wonderful. It is always been there for me with anything that might come up. Their staff is excellent. I've never had a complaint”
“Vanessa was extremely compassionate and helpful. She helped me today, listened to my problem and even gave me kind, encouraging words. When I opened an account through key bank back in June, they were all very caring, kind, and helpful. Thank you again from the bottom of my heart. Kindess goes a long way. 💓 excellent customer service.”
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“The service is great! The staff are wonderful, helpful and knowledgeable. Emails or answered promptly. It’s a great place. I don’t know why I left it in the first place.”