Costco Vision Center is highly regarded for its friendly and helpful optical team. Customers appreciate the attentive service provided by staff like Rochelle, who is known for her patience, knowledge, and ability to assist with selecting the best glasses, including prescription sunglasses. The team is experienced in repairing glasses, often fixing frames and temples free of charge, even when damage occurs outside the store. They also help customers navigate warranty plans and order parts when needed. The service is quick and efficient, with glasses often ready in just a few days, and staff take the time to ensure proper fitting and polishing before customers leave. The overall experience at Costco Vision Center is described as excellent, with staff demonstrating care and professionalism, making customers feel valued and well-assisted throughout their visit.
I’ve been using my optometrist for years for his in-house glasses and lens fitting. The service, friendliness and general attitude at Costco was exemplary. Frames that suit every budget and the staff behind the desk were super helpful. I would highly recommend.
July 2022
I want to give a shout out to the optical team. I broke my only pair of glasses while on break in another state. Unfortunately they couldn’t be reordered. The tech made no promises but he delivered which is even better. Like MacGyver without duct tape and a few random spare parts, he managed to put them back together... read full comment
November 2020
On 27th My husband and I went to Vision center here in Port Chester,NY. Their was a Guy name Johnny A. and a lady working with him. He was very helpful and very nice and polite. I give him a A+ and his co-workers B.Had very good customer service! I'm very happy and pleased with everything!??☺️
